Windows 8 and 8.1 Forums

Recovery not working

  1. #1


    Posts : 10
    Windows 8.1 Single Language 64-bit

    Recovery not working


    I've got a Samsung NP550P5C laptop with the following specs :
    ☻i5-3210M
    ☻6 GB RAM @ 1600 MHz
    ☻1 TB HDD @ 5400 rpm
    ☻2 GB nVidia GT650M with Optimus
    ☻Windows 8 Single Language 64-bit

    It came with Recovery partitions. Now using the Samsung Recovery application I had copied my recovery files to another external HDD alongwith a backup of C drive. Now all these are in some weird extensions. I refreshed my PC and then the problems began. The problems were :
    ☻No Fn key working
    ☻Samsung recovery did not recognize factory condition recovery point,i.e,Factory reset option was gone.
    ☻The backup on external HDD was showing up on Samsung Recovery, but after clicking on it, it would go on a restart and recovery never happens.

    Since my warranty is finished, so before I go to any service outlets, I wanna ask for help here.

    Any help is deeply appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Have you made the OEM manufacturer's Recovery Disks?

    information   Information

    We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
    & made the Startup Repair CD. (Windows 8 only)
    Recovery Drive - Create with USB Flash Drive in Windows 8
    System Repair Disc - Create in Windows 8 (Windows 8 only)





    I would recommend you making the OEM manufacturer's Recovery DVD's or USB drive.
    or
    You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8.1 Single Language 64-bit


    Well I've those recovery partitions and I copied a "install.wim" from it. After googling, I came to know that it can be applied by ImageX. But I have no idea to do that after looking at those instructions at MS site. I will share the link:

    Samples: Applying Windows, System, and Recovery Partitions by using a Deployment Script

    I have downloaded WAIK but cant see that ImageX executable in it. If you help in in doing that I think my problem might be solved.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Well I've those recovery partitions and I copied a "install.wim" from it.
    How did you copy the install.wim?

    Have you updated to Windows 8.1 from Windows 8?
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8.1 Single Language 64-bit


    Quote Originally Posted by theog View Post

    How did you copy the install.wim?
    I did it on the very week I got my laptop. As for how did I do that, by Easeus Partition Manager Professional.

    Quote Originally Posted by theog View Post

    Have you updated to Windows 8.1 from Windows 8?
    Yeah I upgraded from Store.
    Last edited by TweaknFreak; 12 Mar 2014 at 08:58.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by TweaknFreak View Post
    Quote Originally Posted by theog View Post

    How did you copy the install.wim?
    I did it on the very week I got my laptop. As for how did I do that, by Easeus Partition Manager Professional.

    Quote Originally Posted by theog View Post

    Have you updated to Windows 8.1 from Windows 8?
    Yeah I upgraded from Store.
    1) Easeus Partition Manager will mess up Recovery Partitions. (We see this a lot with Easeus)

    2) Windows 8.1 Refresh & Reset will not work with a Windows 8 Recovery Partition.


    I would use your Samsung Recovery disk (DVD/USB) to do a Factory Reset back to Windows 8.
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8.1 Single Language 64-bit


    Quote Originally Posted by theog View Post
    1) Easeus Partition Manager will mess up Recovery Partitions. (We see this a lot with Easeus)
    Didnt know that. But will take care about it in future.

    Quote Originally Posted by theog View Post
    2) Windows 8.1 Refresh & Reset will not work with a Windows 8 Recovery Partition.
    I knew just the opposite. My bad.

    Quote Originally Posted by theog View Post
    I would use your Samsung Recovery disk (DVD/USB) to do a Factory Reset back to Windows 8.
    Thats the problem, the Samsung Recovery agent cant recognize those files anymore. Theres no option to browse to those files.

    So, now my only chance is to apply that WIM file on to my C drive. It would be very helpful if you can help me out in that direction.

    And thanx for these prompt replies
      My System SpecsSystem Spec

  8. #8


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Not clear where you are up to.

    If you want to apply the image from install.wim, you need to do it from outside windows ( unless you are intending to apply it to a different partition?).

    1. Find the images in the wim ( may be more than one, if so, use the Pushbuttonreset image). Apply to chosen partition.

    2. Correct the os drive letter.

    3. Add bcd entry

    First question, where are you going to do it from - another installation, or winpe?


    %ProgramFiles%\Windows AIK\Tools\amd64\imagex.exe
    %ProgramFiles%\Windows AIK\Tools\x86\imagex.exe

    Or if you installed wadk:

    %SYSTEMDRIVE%\Program Files (x86)\Windows Kits\8.1\Assessment and Deployment Kit\Deployment Tools\amd64\DISM\imagex.exe

    %SYSTEMDRIVE%\Program Files (x86)\Windows Kits\8.1\Assessment and Deployment Kit\Deployment Tools\x86\DISM\imagex.exe

    Or you can use gimagex, free and comes in both bit versions. Very easy , it is GUI driven:

    download GImageX


    Click image for larger version
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Windows 8.1 Single Language 64-bit


    Quote Originally Posted by SIW2 View Post
    Not clear where you are up to.

    If you want to apply the image from install.wim, you need to do it from outside windows ( unless you are intending to apply it to a different partition?).

    1. Find the images in the wim ( may be more than one, if so, use the Pushbuttonreset image). Apply to chosen partition.

    2. Correct the os drive letter.

    3. Add bcd entry

    First question, where are you going to do it from - another installation, or winpe?


    %ProgramFiles%\Windows AIK\Tools\amd64\imagex.exe
    %ProgramFiles%\Windows AIK\Tools\x86\imagex.exe

    Or if you installed wadk:

    %SYSTEMDRIVE%\Program Files (x86)\Windows Kits\8.1\Assessment and Deployment Kit\Deployment Tools\amd64\DISM\imagex.exe

    %SYSTEMDRIVE%\Program Files (x86)\Windows Kits\8.1\Assessment and Deployment Kit\Deployment Tools\x86\DISM\imagex.exe

    Or you can use gimagex, free and comes in both bit versions. Very easy , it is GUI driven:

    download GImageX


    Click image for larger version
    Yes I'm going to use WinPE.

    As for the Pushbuttonreset image, I'm currently decompressing the WIM file by 7-zip and then I'm gonna search for that. Sorry for being a noob but Steps 2 & 3 just went over my head.

    Yeah, I gave GImageX a shot but then it had some error applying the WIM. Then I remembered I cant push a car by sitting inside it, I've to get out. So, its then that I came to know about WAIK and WinPE.

    I guess WinPE is some sort of Windows Live CD kinda thing ?? I was thinking if I install Windows 8.1 on trial version in another partition and then apply that WIM to my original C partition will it work ?? Will it be bootable ??
      My System SpecsSystem Spec

  10. #10


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Yes, piece of cake.

    If your recovery sequence is working, you can just run this from within windows and it is done for you :

    For 64 bit https://www.dropbox.com/s/802hgbocdafdhd2/RE64v7.zip

    For 32 bit https://www.dropbox.com/s/ubak5ssng7ozipb/RE86v7.zip

    1. Extract the zip file. You will see a .cmd file and a BIN folder.

    2. Copy the matching bit version gimagex into BIN\X64-or-x86\WINDOWS\SYSTEM32

    3. Rt click and run as admin on the re64-or-86v7-runmeasadmin.cmd.

    Click image for larger version

    Tools already in there for you to do other steps if needed.

    You don't need to think about it, they will be there on the menu.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Recovery not working
Related Threads
So they say i can access the Recovery Menu if ASUS to reset the computer to standard through the F9 Button at startup, but the only thing that comes up is the Turn Off, Advanced Options and Continue to Windows 8 option, as it normally should when pressing F8. I want the Recovery, it is also...
I have tried everything in order to fix this problem but my windows 7 file recovery option on windows 8 opens up to a blank page so I can't backup my computer. Please help. There are no error messages Just a blank page refering to the screenshot.53985 Help would be much appreciated :)
So I broke it. My desk top was working when I turned it off yesterday, i turned it back on this morning to discover it got stuck on the start menu screen, so I turned it off and turned it back on (it apparently was having this issue a few days ago when a friend was using it, he reset it several...
Solved Refresh Recovery not working. in Performance & Maintenance
Hi, I'm currently running 8.1 and wish to effect a Refresh Recovery but when I enter disc when requested it states 'Not Valid'. I purchased PC with Win 7Pro but in the time frame that allowed free upgrade to Win 8 Pro. I upgraded by downloading and installing - however I also purchased the...
its a long story with other posts here but after the recovery to fix the mail and people tiles which kept reverting back when trying to type, everything was OK until I went to download updates from HP 1Gb worth and then restarting the computer to find I had no wireless recognition, and it seems...
Solved WIN 7 FILE RECOVERY NOT WORKING in Win 8 OS in Performance & Maintenance
When I open Win 7 file recovery in control panel it flashes open momentarily and then disappears. Any suggestions to solve this?
Solved System Recovery not working in Performance & Maintenance
I have attempted to do a system recover using both system set recovery points and one that I made, and all have failed. I get a message that says the problem may be with my antivirus program. I have Bitdefender Total Security 2013 - I have shut that down and turned off win 8 firewall and shut off...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook