Windows 8 and 8.1 Forums


Need help with WER on my system

  1. #1


    Posts : 26
    Windows 8.1

    Need help with WER on my system


    Could someone help me determine whats causing these windows error reports please. I've used the extent of my google abilities and cant get a working solution. As i've checked all my drivers are up-to-date. Also how I know there's something wrong is that it takes my computer a bit of time to get into Windows or to shut down.

    Using windows 8 by the way
    Need help with WER on my system Attached Files

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No sign of BSOD's or memory dumps; but lot's of Live Kernel Events in MSINFO32's WER Reporting section.
    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

  3. #3


    Posts : 26
    Windows 8.1


    Hi, I'm running optimized default settings a preset in the bios. Have not adjust anything or overclocked anything.
    Need help with WER on my system Attached Files
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I noticed 3 issues in the attached report:
    1) Warnings for the e1dexpress device. This is most likely your Intel(R) Ethernet Connection I217-V (wired network driver). Please update it to the latest version available from http://downloadcenter.intel.com (I think that this is the correct driver for Win8: https://downloadcenter.intel.com/Det...adType=Drivers )
    2) Errors for this device ACPI\PNP0A0A. This is either a device that starts with AMD, or it's the ATK0110 ACPI driver
    I'd suggest checking the Asus website for the utilities that you don't have installed (either under the ATK, Utilities, or Other sections)
    3) I see a failed boot, followed in about 10 seconds by an unexplained system shutdown.
    - The failed boot seems to be due to a failed file rename issue
    - Is the unexplained shutdown due to you holding the power button down in order to restart the machine?

    Please let us know the exact make and model of your system if further assistance is required.
      My System SpecsSystem Spec

  5. #5


    Posts : 26
    Windows 8.1


    Motherboard: Asus Maximus VI hero
    Graphics: Asus HD7850-DC2T-2GD5 or HD7870-DC2T-2GD5 (Kinda forgot)
    OS: Windows 8 64bit

    Im not sure what else you would need but let me know if you do.
    As for the steps you listed.
    1) Downloaded from intel n installed
    2) For amd everything is up to date and for the ATK all i found was this on asus site "ASUS_AMDA00_ACPI for Windows 7 32/64bit & Windows 8 32/64bit & Windows 8.1 32/64bit." and i actually installed this sometime ago.
    3) It failed to boot and requested to press F1 which i did and i just selected load defaults in bios n let it run its course, never did force restart or power down.


    I'll see if there are anymore errors tomorrow morning when i switch on, till then. thanks
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Here's a link for the Win8 64 bit drivers for your mobo: ASUSTeK Computer Inc. -Support- Driver & Tools - MAXIMUS VI HERO

    In the Chipset section, please ensure that you've installed:
    Intel(R) Management Engine Interface V9.5.14.1724

    In the Utilities section please ensure that you've installed:
    ASUS_AMDA00_ACPI
    AISuiteIII
    ACPI Driver (scroll way down for this one)

    In the SATA section, please ensure that you've installed:
    Intel Smart Connect Technology Software V4.2.40.2439.
    Intel Rapid Start Technology Software V3.0.0.1056
    Intel(R) Rapid Storage Technology Driver Software V12.8.0.1016
    Asmedia SATA Controller Driver V1.3.4.1
      My System SpecsSystem Spec

  7. #7


    Posts : 26
    Windows 8.1


    Quote Originally Posted by usasma View Post
    Here's a link for the Win8 64 bit drivers for your mobo: ASUSTeK Computer Inc. -Support- Driver & Tools - MAXIMUS VI HERO

    In the Chipset section, please ensure that you've installed:
    Intel(R) Management Engine Interface V9.5.14.1724

    Ok done. And it was already installed so i just reinstalled.

    In the Utilities section please ensure that you've installed:
    ASUS_AMDA00_ACPI
    AISuiteIII
    ACPI Driver (scroll way down for this one)

    All 3 done.

    In the SATA section, please ensure that you've installed:
    Intel Smart Connect Technology Software V4.2.40.2439.

    Platform check failed. not found in BIOS or enabled.

    Intel Rapid Start Technology Software V3.0.0.1056

    This computer does not meet the minimum requirement for installing this software.

    Intel(R) Rapid Storage Technology Driver Software V12.8.0.1016

    Installed without issue.

    Asmedia SATA Controller Driver V1.3.4.1

    Ok, done.
    What should i do now?
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Let's see if this has helped, please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    Any further symptoms? If the system isn't having problems, then I usually just ignore any errors in Event Viewer.
      My System SpecsSystem Spec

  9. #9


    Posts : 26
    Windows 8.1


    only that i notice its a bit slow to start up and shut down, screen goes blank on shut down but i hear cpu fan running and i see the HDD led blinking. Use to do this for maybe 10-15 mins, now its sometimes 2-5mins.

    But once windows is up and running everything seems fine.
    Need help with WER on my system Attached Files
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Uninstall the Asus AISuite - there are errors from it (DipAwayMode.exe) around the time of your problems.
    Test to see if that helps things

    Update the network drivers as there are many networking issues
    The most prominent error is with e1dexpress (Intel® PRO/1000 PCI Express Network Connection Driver) - the driver for your wired network device.
      My System SpecsSystem Spec

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