Windows 8 and 8.1 Forums


imaging software doesn't see second hard drive

  1. #1


    Posts : 126
    windows 8.1 pro

    imaging software doesn't see second hard drive


    8.1 installed on SSD,
    Easeus backup doesn't see my HDD any more, so I can't make an image of it. It only sees the C drive and my external hard drive, but not the internal HDD (Hitachi 500 GB) that I use as a second drive for storing personal data.

    I tried with Macrium Reflect, and same problem.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,360
    Windows 8.1 Enterprise


    Check to see if the drives are listed in the BIOS. You should also check to ensure all connections to the drive are secure. Then try again.
      My System SpecsSystem Spec

  3. #3


    Posts : 126
    windows 8.1 pro


    all drives work perfectly fine, I can access them without any problem, and Windows sees them, even in the Windows built-in system image tool.

    It's only the third-party imaging software that doesn't see them.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,360
    Windows 8.1 Enterprise


    That is very strange, you might want to try creating a bootable rescue cd or usb.

    Create a Windows PE Rescue Environment
      My System SpecsSystem Spec

  5. #5


    Posts : 126
    windows 8.1 pro


    I got one.
    lucky for me, the C drive where my OS resides is on my new SSD, and it seems pretty healthy. EaseUs and Reflect would be more than happy to image it for me. It's just my older hard drive that is hard for them to see. I backed up the data on it to an external hard drive.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,360
    Windows 8.1 Enterprise


    That's great news,
      My System SpecsSystem Spec

  7. #7


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by ectech View Post
    That is very strange, you might want to try creating a bootable rescue cd or usb.

    Create a Windows PE Rescue Environment
    That Windows PE only supports up to Windows 8. The new Windows PE supports Windows 8.1.

    Windows 8.1 needs WinPE5.

    Click image for larger version
      My System SpecsSystem Spec

  8. #8


    Posts : 1,360
    Windows 8.1 Enterprise


    Quote Originally Posted by theog View Post
    Quote Originally Posted by ectech View Post
    That is very strange, you might want to try creating a bootable rescue cd or usb.

    Create a Windows PE Rescue Environment
    That Windows PE only supports up to Windows 8. The new Windows PE supports Windows 8.1.

    Windows 8.1 needs WinPE5.

    Click image for larger version
    ahh, very good. I will take note of that. Thanks
      My System SpecsSystem Spec

  9. #9


    Posts : 126
    windows 8.1 pro


    Hi there, I emailed Easeus support (I have a paid edition) and they promptly provided the following answer:

    "Thanks for contacting us.

    Please check whether your HDD is a dynamic disk. If so, then your Home edition does not support it.

    In that case, you need to upgrade to our Workstation edition.

    Please let us know your case.


    Ken
    EaseUS Support Team
    EaseUS Customer Support Center:
    http://www.***********/support.htm



    well, windows disk management tells me that my HDD is in fact dynamic. not that I know what this means, or what to do about it, if anything...
      My System SpecsSystem Spec

  10. #10


    Posts : 1,360
    Windows 8.1 Enterprise


    Dynamic Disk means the partitions can be spanned over multiple drives. This feature allows you to increase the size of a partition which can stretch beyond the limit of a single drive.

    In your case you might consider upgrading to Workstation Edition so you can easily create backup images of your system.
      My System SpecsSystem Spec

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