Windows 8 and 8.1 Forums

Random hang up of Laptop

  1. #1


    Posts : 53
    Windows 8.1 Pro

    Random hang up of Laptop


    Hi all,

    Well straight to topic.I have Dell Inspiron 14 R running Windows 8.1 professional updated from Windows 7.

    The problem is laptop hangs up randomly for example when chrome is opened or i am reading a PDF file etc etc.

    This happens when laptop is plugged in as well as when it is running on battery.

    Is this a driver issue??or some other thing is causing the cause??

    One more thing when the laptop hangs up nothing works even Cltr+alt+del and fan is on full blow.I have to do the hard shut down by long clicking on power button.

    Someone please help me to identify what is causing this.

    TIA

      My System SpecsSystem Spec

  2. #2


    Posts : 53
    Windows 8.1 Pro


    Anyone...i am open to suggestions.Will post the zip file of memory dump if there is a need.

    TIA.
      My System SpecsSystem Spec

  3. #3


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Your system specs tells the problem.

    Download the tool to remove Norton, use it, reboot, set Windows Firewall and Windows Defender to Automatic. Start them too.
      My System SpecsSystem Spec

  4. #4


    Posts : 53
    Windows 8.1 Pro


    Thanks for the reply.

    My system specs are a bit outdated w.r.t NIS 2013.I am using the latest version now.

    Anyway i have been a Norton product user for many years now and this random hang up is a recent one.

    I have had no problems whatsoever in using NIS 2014 with no performance degrade and such..

    I am open to any other solutions.


    Note to Mods: Please move this thread to BSOD and debugging one and i will post the relevant memory dump zip file created by SF debugging tool...
      My System SpecsSystem Spec

  5. #5


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Ok, cool, we will check on the crash dump. The first thing I will say is to remove Norton.

    Quote Originally Posted by dreamer View Post
    The problem is laptop hangs up randomly for example when chrome is opened or i am reading a PDF file etc etc.
    Quote Originally Posted by dreamer View Post
    I have had no problems whatsoever in using NIS 2014 with no performance degrade and such..
    Two conflicting statements, in addition to having a machine that crashes.
      My System SpecsSystem Spec

  6. #6


    Posts : 53
    Windows 8.1 Pro


    Thanks Masterchief,

    Sorry if my statements came a bit rude cause I have paid subscription for NIS 2014 and dont't want to remove it.

    Anyway the crash dump zip file is attached below.

    TIA
    Random hang up of Laptop Attached Files
      My System SpecsSystem Spec

  7. #7


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    People pay lots of money for prescription drugs from a corrupt pharmaceutical industry all the time too. It's one of the largest travesties of our age.

    You're at least the 4th or 5th person in the last 24 hours that says to me "Norton has always been good, this or that, etc..."

    No, I didn't accept it as rude, it's just that I'm a computer dude and not a motivational speaker, heh.

    Lots wrong with the machine; advice above applicable all the same.

    Code:
    btwampfl btwampfl.sys Fri Jul 26 02:10:28 2013 (51F212D4)
    btwaudio btwaudio.sys Mon Sep 28 11:47:34 2009 (4AC0DA96)
    btwavdt  btwavdt.sys  Tue Aug 25 16:35:17 2009 (4A944B05)
    btwl2cap btwl2cap.sys Fri Apr 03 20:28:45 2009 (49D6A9BD)
    btwrchid btwrchid.sys Tue Aug 25 16:36:32 2009 (4A944B50)
    Update Bluetooth drivers from motherboard site.

    Delete the following driver. Open Regedit, then find the key for it and delete it, at this location:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

    Reboot.

    Code:
    1: kd> lmvm  GEARAspiWDM
    start             end                 module name
    fffff800`03b19000 fffff800`03b1fc00   GEARAspiWDM   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
        Image name: GEARAspiWDM.sys
        Timestamp:        Thu May 03 15:56:17 2012 (4FA2E2E1)
        CheckSum:         00008963
        ImageSize:        00006C00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update video driver from Intel.com.


    Code:
    igdkmd64 igdkmd64.sys Mon Nov 26 19:26:05 2012 (50B4089D)
    IntcDAud IntcDAud.sys Mon Jun 21 05:45:55 2010 (4C1F34D3)
    Update from Intel.com or motherboard site:

    Driver Reference Table - Impcd.sys

    Code:
    Impcd    Impcd.sys    Fri Feb 26 18:32:11 2010 (4B8859FB)
    Update Realtek HD Audio driver from Realtek.com.tw

    Code:
    RTKVHD64 RTKVHD64.sys Tue Apr 13 05:16:48 2010 (4BC43680)
    Update Realtek card reader driver from Realtek.com.tw

    Code:
    RtsUStor RtsUStor.sys Thu May 06 23:19:42 2010 (4BE386CE)
    Uninstall (better) or update VMWare:

    Code:
    VMNET    VMNET.SYS    Sun Jul 08 03:58:34 2012 (4FF93DAA)
    vmnetadapter vmnetadapter.sys Sun Jul 08 03:58:35 2012 (4FF93DAB)
    vmnetbridge vmnetbridge.sys Sun Jul 08 03:59:19 2012 (4FF93DD7)
    vmnetuserif vmnetuserif.sys Tue Feb 26 03:56:15 2013 (512C78AF)
    vstor2_mntapi10_shared vstor2-mntapi10-shared.sys Tue Jul 12 12:35:21 2011 (4E1C77C9)
    If your optical drive does not read discs any longer, let me know so I can show you how to fix it.
    Last edited by MasterChief; 26 Jan 2014 at 08:53.
      My System SpecsSystem Spec

  8. #8


    Posts : 53
    Windows 8.1 Pro


    Thanks for the update.

    Thing is this laptop is about 3 years old now and originally came with Windows 7.The last update for all drivers was around 2012/2013 time frame.

    I cant find latest driver versions even from official Dell drivers/download website.

    Anyhow will try to follow all your steps.

    Thanks again
      My System SpecsSystem Spec

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