Windows 8 and 8.1 Forums


Windows Resource Protection found corrupt files unable fix

  1. #1


    Posts : 50
    Windows 8

    Windows Resource Protection found corrupt files unable fix


    Hi, everyone:

    Windows 8
    Toshiba L855 Laptop
    I attempted to create a manual System Restore point. I received the following error: Restore Point failed. "Writer experienced a transient error." I'm sorry I missed the error code. I did a search but I wasn't sure if it was the same number. I restarted and tried it again. It worked fine the next two times.

    So, I ran sfc /scannow and received the message in the attached picture: "Windows Resource Protection found corrupt files but was unable to fix some of them."

    I did a system restore to last week and ran sfc again. I received the same message. Other than this, I have not noticed any errors. I've run Windows Defender.

    Any information about this and what to look for in the noted log file would be helpful.

    Thank you.
    Attached Thumbnails Attached Thumbnails system corruption sfc.jpg  

      My System SpecsSystem Spec

  2. #2


    Posts : 22,565
    64-bit Windows 10


    Hello CP,

    If you like, you could do the items in the blue Note box under step 3 in OPTION TWO of the tutorial below to see if it may help with this.

    SFC /SCANNOW Command - Run in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 50
    Windows 8

    Update on situation


    Thank you, Brink/Shawn.

    The first system restore did not help, as noted in the original post. I went back as far as I could with others. Same problem. I ran the sfc multiple times with restarts--same sfc results.

    Using Brink's instruction page, I ran as a quick precursor to "Dism /Online /Cleanup-Image /RestoreHealth," the Repair-WindowsImage -Online -CheckHealth and Repair-WindowsImage -Online -ScanHealth. The results are attached.

    As per the directions, "2. In the elevated command prompt, copy and paste the command below and press Enter.
    NOTE: This will place a sfcdetails.txt file on your desktop with only the SFC scan result details from the CBS.LOG in it.
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt"

    It returned an error that it couldn't open the location "Laptop\Desktop\sfcdetails.txt." But I do have copies of the CBS log and searched them for the SR tags. However, I can't really tell what the error is, with that info or the material below, such as, "[DIRSD OWNER WARNING] Directory [ml:520{260},l:88{44}]"\??\C:\windows\Help\Windows\IndexStore\en-US" is not owned but specifies SDDL in component Microsoft-Windows-Assistance-CollectionFiles-Help.Resources, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral". Then there is more of this.

    I don't really understand that, and I'm confused about the AMD64 in the pasted information above because I have an Intel i7.

    Here is copied text of a sample of the 16 or 17 "cannot repair" entries from the log:
    Beginning Verify and Repair transaction
    2013-12-01 22:22:22, Info CSI 000003f7 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CN BJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
    Found: {l:32 b:/kcvtKVkSFxmn+2IL4TiG6CJl4JGTjEuIXLR7nWEXQE=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
    2013-12-01 22:22:22, Info CSI 000003f8 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2013-12-01 22:22:29, Info CSI 000003f9 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CN BJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
    Found: {l:32 b:/kcvtKVkSFxmn+2IL4TiG6CJl4JGTjEuIXLR7nWEXQE=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
    2013-12-01 22:22:29, Info CSI 000003fa [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2013-12-01 22:22:29, Info CSI 000003fb [SR] This component was referenced by [l:164{82}]"Package_86_for_KB2769165~31bf3856ad364e35~amd64~~6.2.1.0.2769165-12166_neutral_GDR"

    Again, I don't understand this, especially the "amd64" entries. Is that for the processor? Again, mine is Intel.

    So, unless someone tells me otherwise, I will try the recommended "Dism /Online /Cleanup-Image /RestoreHealth" when I get a chance.

    If anyone needs more information to help if he/she sees something in this post, let me know.


    Thanks for the help.
    Attached Thumbnails Attached Thumbnails Checkhealth.jpg   Scanhealth.jpg  
    Last edited by CPWin8; 06 Dec 2013 at 12:29. Reason: Added "cannot repair" example text
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Go ahead & run the restore health command & reboot & run sfc again.
      My System SpecsSystem Spec

  5. #5


    Posts : 50
    Windows 8


    Thanks for the post. Just a quick note, as I'm not going to have any sleep for Monday . I was searching around first for the main reason of I what the issue might be because I once posted on here and the situation was not resolved (totally different issue) here or anywhere else. I used a reset that time after spending over a week on the issue. The fact that I don't know what caused that still bugs me.

    But I searched a bit after the last post edit and the problem (I'm not at the level of you guys so I'm working my way through this.) seems to stem from "Amd64\CNBJ2530.DPB" of prncacla.inf." The "prncacla.inf" is the particular name that appears over and over. I found this in my personal search of the log file multiple times and searched for it. I'm guessing that is somehow the culprit, but I didn't have time to go through all the other internet sources. However, other sites like Hash mismatch - Microsoft Community note the issue with at least one user showing the same "Package_86_for_KB2769165." Other links come up while searching as well. Basically, the link above shows that same error code pasted above from the log from another person.

    Again, I'm working (reading) through this. So, there is some info for anyone interested in this material.

    But the dism restore health may be correct as it is noted in the other post as a fix but I didn't get through everything and can't do that myself tonight. But thanks for Blink for his original suggestion. Also, without his post, I wouldn't have known to open the log file to find the info above that I used to search with.

    Thanks.
      My System SpecsSystem Spec

  6. #6


    Posts : 22,565
    64-bit Windows 10


    Ok CP. Please let us know how it went after running the Dism /Online /Cleanup-Image /RestoreHealth command.


    If not, then run the Dism /Online /Cleanup-Image /RestoreHealth command to repair any component store corruption, restart the PC afterwards, and try the sfc /scannow command again.
      My System SpecsSystem Spec

  7. #7


    Posts : 50
    Windows 8

    SOLVED: SFC found corrupt files of "Amd64\CNBJ2530.DPB"


    See my posts above for specific information.

    Resolved: "Windows Resource Protection found corrupt files but was unable to fix some of them." (SFC/ scannow)
    File: "Amd64\CNBJ2530.DPB" of "prncacla.inf." "Package_86_for_KB2769165."

    Resolved using "Dism /Online /Cleanup-Image /RestoreHealth" at command prompt. Restared computer. Ran "SFC /scannow" again at command prompt.

    With help from Brink, as noted above, I was able to find the CBS log file in the "Logs" folder in the "Windows" folder of my hard drive. I copied the file. Opened it and searched for "cannot repair." The file noted above that was the apparent issue was listed multiple times. I searched for it. A number of links are available (such as Hash mismatch - Microsoft Community). After some research, this file (update) has apparently been an issue before and resolved using the same method. However, I found no indication that it has been addressed directly by Microsoft.

    Below are the results from the command noted by Brink in an above post.

    Thanks.
    Attached Thumbnails Attached Thumbnails dism restore health.jpg   SFC results after dism restore health no integrity violations.jpg  
      My System SpecsSystem Spec

  8. #8


    Posts : 22,565
    64-bit Windows 10


    That's great news CP. I'm happy to hear that it's all good now.
      My System SpecsSystem Spec

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