Windows 8 and 8.1 Forums


Windows Explorer taking up huge amounts of CPU, then crash

  1. #1


    Posts : 1
    Windows 8

    Windows Explorer taking up huge amounts of CPU, then crash


    Hello community!

    I'm writing here with my Desktop, as my Laptop is completely useless right now.

    The Problem: Windows Explorer hogs up CPU up until it crashes (15 - 30 seconds after). I cannot recall anything I might have done to change the laptop; it just happenned overnight.

    OSystem: Windows 8 Laptop

    HijackThis Report:
    Logfile of Trend Micro HijackThis v2.0.5Scan saved at 12:40:59 PM, on 2013-11-29
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v10.0 (10.00.9200.16537)




    Boot mode: Normal


    Running processes:
    C:\Users\emili_000\AppData\Roaming\Dropbox\bin\Dropbox.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Intel\Intel(R) ME FW Recovery Agent\bin\ismagent.exe
    C:\Program Files (x86)\Intel\Intel(R) ME FW Recovery Agent\bin\updateui.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\ÉMILIE\Download\HijackThis.exe


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Search
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = Yahoo Search - Web Search
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: WhiteSmoke New Toolbar - {739df940-c5ee-4bab-9d7e-270894ae687a} - C:\Program Files (x86)\WhiteSmoke_New\prxtbWhit.dll
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.130\McAfeeMSS_IE.dll
    O2 - BHO: WebCake Layers - {2A5A2A90-3B30-4E6E-A955-2F232C6EF517} - C:\Program Files (x86)\Tepfel\WebCakeIEClient.dll
    O2 - BHO: WhiteSmoke New - {739df940-c5ee-4bab-9d7e-270894ae687a} - C:\Program Files (x86)\WhiteSmoke_New\prxtbWhit.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    O2 - BHO: TidyNetwork.com - {7736C7FA-512D-11E2-B871-DEC36088709B} - C:\Users\emili_000\AppData\Local\TidyNetwork.com\tidy2ie.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
    O3 - Toolbar: WhiteSmoke New Toolbar - {739df940-c5ee-4bab-9d7e-270894ae687a} - C:\Program Files (x86)\WhiteSmoke_New\prxtbWhit.dll
    O4 - HKLM\..\Run: [CLMLServer_For_P2G8] "C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe"
    O4 - HKLM\..\Run: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R
    O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Intel AppUp(SM) center] "C:\Program Files (x86)\Intel\IntelAppStore\bin\ismagent.exe" --domain-id F0399437-FD0C-4A48-B101-F0314A6172E4
    O4 - HKLM\..\Run: [Cisco AnyConnect Secure Mobility Agent for Windows] "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe" -minimized
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [mcpltui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SDTray] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
    O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
    O4 - HKCU\..\Run: [WebCake Desktop] C:\Users\emili_000\AppData\Roaming\Movdap\WebCakeDesktop.exe
    O4 - HKCU\..\Run: [Facebook Update] "C:\Users\emili_000\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
    O4 - HKUS\S-1-5-18\..\Run: [Gestionnaire Antidote.exe] C:\Program Files (x86)\Druide\Antidote\Gestionnaire Antidote.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [Gestionnaire Antidote.exe] C:\Program Files (x86)\Druide\Antidote\Gestionnaire Antidote.exe (User 'Default user')
    O4 - Startup: Dropbox.lnk = emili_000\AppData\Roaming\Dropbox\bin\Dropbox.exe
    O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.8.130\SSScheduler.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
    O8 - Extra context menu item: Send to Bluetooth - C:\Program Files (x86)\Intel\Bluetooth\btSendToObject.htm
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
    O9 - Extra button: Send to Bluetooth - {2F56DCAA-153B-4479-B4E2-547405B34FB9} - C:\Program Files (x86)\Intel\Bluetooth\btSendToPage.htm (HKCU)
    O9 - Extra 'Tools' menuitem: Send to Bluetooth - {2F56DCAA-153B-4479-B4E2-547405B34FB9} - C:\Program Files (x86)\Intel\Bluetooth\btSendToPage.htm (HKCU)
    O9 - Extra button: Correcteur - {F7C8E5F6-B6D1-45db-8D91-2BCFA5DF11A9} - C:\Program Files (x86)\Druide\Antidote 8\Texteurs\Internet Explorer\Antidote.InternetExplorer.K.P109.htm (HKCU)
    O9 - Extra button: Dictionnaires - {F9B969E8-58D0-4dd9-AC8A-EE2336FF8F65} - C:\Program Files (x86)\Druide\Antidote 8\Texteurs\Internet Explorer\Antidote.InternetExplorer.D.P109.htm (HKCU)
    O9 - Extra button: Guides - {FA089E36-3F1B-4c51-9A1A-C4E7012483AF} - C:\Program Files (x86)\Druide\Antidote 8\Texteurs\Internet Explorer\Antidote.InternetExplorer.G.P109.htm (HKCU)
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O15 - Trusted Zone: *.clonewarsadventures.com
    O15 - Trusted Zone: *.freerealms.com
    O15 - Trusted Zone: *.soe.com
    O15 - Trusted Zone: *.sony.com
    O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
    O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files (x86)\mcafee\siteadvisor\mcieplg.dll
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\program files (x86)\mcafee\msc\mcsniepl.dll
    O20 - AppInit_DLLs: C:\Program Files (x86)\SearchProtect\SearchProtect\bin\SPVC32Loader.dll C:\Program Files
    O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing)
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: McAfee Personal Firewall (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Anti-Malware Core (mfecore) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
    O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
    O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\windows\system32\mfevtps.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
    O23 - Service: Stardock Start8 (Start8) - Stardock Software, Inc - C:\Program Files (x86)\Stardock\Start8\Start8Srv.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)


    --
    End of file - 11774 bytes
    I'm ready to try anything, as long as its not "just reformat"; I cannot reformat - too much stuff in there.

    Jelly

      My System SpecsSystem Spec

  2. #2


    Posts : 13
    windows 7 currently


    Do a SFC /SCANNOW
    You can do that on a advanced startup


    GL!
      My System SpecsSystem Spec

  3. #3


    Posts : 328
    Windows 8.1 (x64)


    Not sure if it's related to your problem but I remember something similar happening a long time ago on windows xp in explorer too.The problem was only while browsing certain folders... Explorer when attempting to build thumbnails was hanging up on some incompatible or malformed video files. The solution was to disable thumbnails in folder options.

    Anyway in your Hijack log, I see a lot of (file missing), this comes from botched uninstalls mainly but there are some windows components missing too, this could be the cause of your system instability.

    You could try a windows restore or refresh, it will keep your personal files : How to restore, refresh, or reset your PC - Microsoft Windows Help

    If your system is too slow to even start it, try to start windows in safe mode : How To Boot Into Safe Mode On Windows 8 (The Easy Way)

    I'd advise running virus/malware scan if you can, I see some entries in your log that seem suspicious like White Smoke toolbar. You can do an offline scan if you can't log in windows from a cd/dvd (you'll have to change your boot settings in bios for that), many rescue cd exist including : kaspersky rescue ( Download Kaspersky Rescue Disk 10 ) or knoppix/clam av ( How to perform an off line virus scan to remove malware | Attack Defend Secure ).
      My System SpecsSystem Spec

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