Windows 8 and 8.1 Forums

Programs just shut down

  1. #1


    Butler, PA
    Posts : 32
    Windows 8.1 Pro with Media Center

    Programs just shut down


    When I've been running certain programs on my computer, I keep getting the message, program has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. This has happened to me in Internet Explorer when I try to play movies, Windows Media Player, Norton Internet Security and when I try to run Windows Experience index. Some programs wont even open. My computer has been running fine since I purchased it 8 months ago. This started happening after a windows update a couple of weeks ago. I've refreshed windows 8 twice, ran a full system virus scan, ran malwarebytes and it found nothing. I also tried sfc /scannow and used dism /online /cleanup-image /restore health to fix component store corruption and fix corrupt system files and also tried gwscan from Hirens boot cd. I generated a system health report and this is what the report came up with:

    Click image for larger version

    What is the issue here and how can I fix it.

      My System SpecsSystem Spec

  2. #2


    Butler, PA
    Posts : 32
    Windows 8.1 Pro with Media Center


    Also another thing, My computer will not go to sleep when I put it to sleep.
      My System SpecsSystem Spec

  3. #3


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    If it was me I would do a refresh.
      My System SpecsSystem Spec

  4. #4


    Butler, PA
    Posts : 32
    Windows 8.1 Pro with Media Center


    I've refreshed my PC twice and it didn't work
      My System SpecsSystem Spec

  5. #5


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Have you tried Advanced Startup ?

    There is an Automatic Repair option among others.
      My System SpecsSystem Spec

  6. #6


    Butler, PA
    Posts : 32
    Windows 8.1 Pro with Media Center


    didn't work. got:

    Automatic repair couldn't repair your PC
    press "advanced options" to try other options to repair your pc or "shut down" to turn off your PC
    log file C:\WINDOWS\system32\Srt\SrtTrail.txt
      My System SpecsSystem Spec

  7. #7


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Did you try other options ?
      My System SpecsSystem Spec

  8. #8


    Butler, PA
    Posts : 32
    Windows 8.1 Pro with Media Center


    Im leaning towards reinstalling windows. Ive ran memory and hard disk diagnostics but came up with no issues. Are you familiar with hirens boot cd. Is there anything that can fix my system issues?
      My System SpecsSystem Spec

  9. #9


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    What USB devices do you have attached to your PC?

    Have you tried to disable all startup programs from the taskmanager's startup and then tried your problem programs?

    If that yields no results then goto MSCONFIG and go to services tab, then check hide microsoft services then click disable all services
    make sure all startup programs are disabled as well.

    reboot

    run your programs, if it works then your problem is software or driver,

    if problem still persists, then its hardware.
      My System SpecsSystem Spec

  10. #10


    Butler, PA
    Posts : 32
    Windows 8.1 Pro with Media Center


    Tried and it didnt work. Thanks anyways.
      My System SpecsSystem Spec

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Programs just shut down
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