- Messages
- 32
- Location
- Butler, PA
When I've been running certain programs on my computer, I keep getting the message, program has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. This has happened to me in Internet Explorer when I try to play movies, Windows Media Player, Norton Internet Security and when I try to run Windows Experience index. Some programs wont even open. My computer has been running fine since I purchased it 8 months ago. This started happening after a windows update a couple of weeks ago. I've refreshed windows 8 twice, ran a full system virus scan, ran malwarebytes and it found nothing. I also tried sfc /scannow and used dism /online /cleanup-image /restore health to fix component store corruption and fix corrupt system files and also tried gwscan from Hirens boot cd. I generated a system health report and this is what the report came up with:
What is the issue here and how can I fix it.
What is the issue here and how can I fix it.
My Computer
System One
-
- OS
- Windows 8.1 Pro with Media Center
- Computer type
- PC/Desktop
- System Manufacturer/Model
- HP Pavilion P6-2120
- CPU
- AMD A6-3620 APU
- Memory
- 6 GB DDR3 ram
- Graphics Card(s)
- AMD Radeon HD 6530D
- Hard Drives
- ST10000DM 003-9&N162 SATA Disk Device @ 1TB and WD My Book Essential External Hard Drive @ 1TB
- Browser
- Internet Explorer 11
- Antivirus
- Windows Defender, Malwarebytes Pro