W8 Acting up (please help!)

Harry4420

New Member
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2
It started when I was searching stuff on google when everything crashed. I had just gotten rid of a virus a couple of days ago and suspected it was back. I opened my task manager and closed any background processes is didn't recognize. I closed a application and my computer shut down, and every time I turn it back on and I log in, it signs me back out automatically. I managed to stop this by locking my computer and logging back in. The desktop is black and the task bar has nothing on it at all. I cannot interact with any of them. It was something beginning with "D" and must have been graphics related. I tried system restore but it comes up with an error about closing anti-virus programs :confused: I tried with task manager but AVG will not close. If you need extra information I will give you it.

ANY information would be amazing.
I will include a screenshot of my computer specs, if that is off any help.

Thanks, Harry.
:)
 

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My Computer

System One

  • OS
    Windows 8
It really sounds like you may have removed the virus but it left the resultant damage behind. Now, as I see it, you have two choices:

1- Go to a forum that specializes in malware removal and maybe they can help verify the malware is removed and possibly hep you fix the damage that was left behind.
2- Save all your important files and images to a backup location and prepare to do a clean install.

Good luck.
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop
Test Mode

It really sounds like you may have removed the virus but it left the resultant damage behind. Now, as I see it, you have two choices:

1- Go to a forum that specializes in malware removal and maybe they can help verify the malware is removed and possibly hep you fix the damage that was left behind.
2- Save all your important files and images to a backup location and prepare to do a clean install.

Good luck.

According to malware removal tools and AVG, the file(s) have already been removed from my computer and that everything is running as it is, but my problem still persists. I may downgrade back to W7 professional if it is all I can do.
I have tried scanning plenty of times and tried installing Windows Defender but I am unable to and im getting to the point where I will give up hope and buy a new computer :think:

Many thanks.

I re-logged and noticed on the split second that my windows 8 has some kind of stamp in the bottom right corner saying
"Test Mode Windows 8 Pro Build 9200"
Was this the virus?
 
Last edited:

My Computer

System One

  • OS
    Windows 8
Hi again Harry,

AVG and malware removal tools can only verify that the source is gone; however, neither can verify the functionality and integrity of the computer after a malware attack. For example, some malware will overwrite critical entries in the registry and they are not checked by malware tools or AVG. Its like putting out a fire (you killed the source) but the master bedroom is destroyed (eg, registry entries). Good luck and thank you for the acknowledgement.
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
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