Windows 8 and 8.1 Forums


windows 8 pro system image recovery can't see backup

  1. #1


    Posts : 1
    win8pro

    windows 8 pro system image recovery can't see backup


    I have spent most of the past 12 hours trying to restore my win8pro system from a system image. the image was saved to a usb hard drive. win8pro system image recovery won't see the usb hard drive. I tried copying the backup to a drive on my network, but recovery won't see that either, even when entering the exact path to the backup using the network option. I then tried to copy the backup to a second hard drive, installing that hard drive directly into the machine. no go, wouldn't even recognize the drive.
    I'm at my wits end. any ideas?

    ...joe

      My System SpecsSystem Spec

  2. #2


    Posts : 6
    Windows 8 (64-bit)


    I have a similar problem. I have a Samsung Series 7 laptop with pre-installed Windows 8 and no CD/DVD reader. I have an external USB3-connected Seagate drive to which I have saved several System Image files. The system image recovery doesn't see the USB external drive in the same way as jaypea500 described. I can get as far as "Add Drivers" with the instruction to "insert installation media for the device and click OK to select the driver". My laptop doesn't have floppy or DVD drive. I have no installation media. Where do I get the drivers for the external disk from please?
      My System SpecsSystem Spec

  3. #3


    Posts : 959
    Windows 8.1, 10


    Quote Originally Posted by AlanMcPherson View Post
    I have an external USB3-connected Seagate drive to which I have saved several System Image files.
    Do you have a USB2 port on the computer? If so are you able to try plugging the drive into that before you boot the computer?
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Windows 8 (64-bit)


    Thank you for the quick response. Yes, there is a spare USB2 port on the laptop. I swapped the external drive over to it and re-booted as you suggested. I'm afraid it made no difference that I can see however.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    If the problem is drivers, you add a folder with drivers on the USB Recovery Drive.
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8 (64-bit)


    Yes but my original question was - where do I get the drivers from?
      My System SpecsSystem Spec

  7. #7


    Posts : 959
    Windows 8.1, 10


    Just to eliminate one possibility - in the Recovery options, there should be a Command Prompt option tucked away somewhere.

    If you locate that, open up the command prompt, and look through all the drives using the following, can it "see" the USB drive from the Command Prompt? (If it can, it may be that you don't need extra drivers and it's something else.)

    To look at a drive, type each drive letter, and then run the DIR command, make a note of the results of the DIR (which should let you work out which drive it is), then repeat with the next one, eg.
    Code:
    C:
    DIR
    
    D:
    DIR
    keep going until you start finding drives that don't exist, although there are also some around the letter X: which you may want to check as well.

    The Drive letters will not be in their usual order (drive C: is unlikely to be the normal C: ), and some extra drives such as the recovery partition will be visible.

    To exit the command prompt, type
    Code:
    Exit
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8 (64-bit)


    OK, I am familiar with the command prompt. I presume that the sequence - Choose an option / Troubleshoot / Advanced options / Command prompt is the sequence you refer to. I find that the "C:" drive is my Windows system drive, and the "D:" drive is the external drive containing the system image files I wish to access. The "X:" drive appears to be another copy of the "C:" drive. Anyway, the significant point that you wish to confirm is that the external drive and the files it contains are indeed visible to the command prompt. Does that help?
      My System SpecsSystem Spec

  9. #9


    Posts : 959
    Windows 8.1, 10


    Thanks for that.

    I'm making an assumption (and possibly someone will come in and correct me) that if the command prompt can read the external drive, the System Image will be able to see it too, and therefore it may not be an issue of missing drivers.

    Are the System Image files in the root directory of the USB drive? I've a hunch that this is where it will look for them.

    I don't have System Image to hand to look at, but from memory I think it's expecting that in the root directory of the USB drive, there will be a folder with the folder name the same as the PC name.
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8 (64-bit)


    The root directory of the external drive has the following structure:

    Autorun.inf
    cleanVersion2 *
    FileHistory
    OfficeVersion5 *
    OfficeVersion6 *
    Seagate
    SeagateExpansion.ico
    Setup.exe
    TidyVersion4 *

    The directories marked with an asterisk are the image files I created previously. Each of these directories contains a file named CustomRefresh.wim. I am using the same disk to hold the File History.

    Is it significant that the names of the image files are ones that I have chosen arbitrarily have no connection with the computer name? I wasn't aware that there was a restriction on naming of these directories.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
windows 8 pro system image recovery can't see backup
Related Threads
How to Do a System Image Recovery in Windows 8 and 8.1 This tutorial will show you how to restore the contents of your Windows 8 or 8.1 PC back to how it was at the time a system image was created if your hard disk or entire computer ever stops working. You can only do a system image...
Hello, Trying to create a System Image Backup on a Windows 8.1 ACER laptop. My latest attempt is to a external hard drive with 3.63 TB free but the backup fails due to not enough disk . I have attached the full error message. New to the ways of Windows 8 and this is my first time trying...
Windows 8.1 System Image Backup Failed in Performance & Maintenance
After upgrading to Windows 8.1, System Image Backup failed resulting in the following message: “The backup failed. There is not enough space to create the volume shadow copy on the storage location. … (0x80780119)” However, there was enough free space in the external hard disk: 762.82 GB. ...
windows 8 system image backup in Performance & Maintenance
Hello my system is dell xps 8300.i have upgraded from windos 7 ultimate(64bit) to windows 8 pro 64 bit. My system has 1) dell oem partition (no drive ketter 39MB),2) recovery partition (ntfs no drive letter) 13.25 GB free 2.94 Gb, 3) C drive windows system partition 100Gb free 31,24 GB rest of...
Solved Windows System Image Backup fails! in Performance & Maintenance
Hello everyone I'm having a problem with Windows System Image Backup just when I try to do a image backup it will say that it has failed and suggest to do a disk check. I've searched and some users say to use third party backup programs should I run the disk check first or just go with a different...
Solved Windows System image backup in Performance & Maintenance
OK, I have Win 7 & Win 8 on two separate HDD's (I can choose either OS to run at start-up). So how come when I try to do a system image backup (in widows 8) & choose Win 8 from the list of drives it also locks in the Win 7 drive, which I cannot change? It will not let me just do a System image...
System Image backup failed for Windows 8 in Performance & Maintenance
I downloaded Windows 8 a couple days ago. I tried creating a system image to a 500 GB (409 GB free) Western Digital external drive four times and each time after several minutes a message said that the backup failed. The Recover Partition backup seemed to complete OK each time. The failures...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook