Windows 8 and 8.1 Forums

problem with start up

  1. #1


    Palestine
    Posts : 10
    windows 8

    problem with start up


    I'm using windows 8 pro x64
    I install it two days ago, before I format it there is a problem I think with format it will go but that's not true.
    when I turn it on and before the lock screen shown, I heard the start up sound but it be black screen and there is nothing change. also caps lock and wireless button stop working. If I put the start mode as a safe mode it's run !!
    and when I should start it as a normal mode I should make a restore point!!
    any help please

      My System SpecsSystem Spec

  2. #2


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    Start in safemode and uninstall your video drivers from the device manager, then reboot normally..
      My System SpecsSystem Spec

  3. #3


    Palestine
    Posts : 10
    windows 8


    OK
    I will try now
      My System SpecsSystem Spec

  4. #4


    Palestine
    Posts : 10
    windows 8


    the problem is still as it .. what I should do
      My System SpecsSystem Spec

  5. #5


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    did you leave your video drivers uninstalled? leave them uninstalled and reboot..

    disconnect all USB devices connected to the computer except mouse/Kb if you need them.
      My System SpecsSystem Spec

  6. #6


    Palestine
    Posts : 10
    windows 8


    I tried but also the same
    Last edited by nosayba; 31 May 2013 at 14:47.
      My System SpecsSystem Spec

  7. #7


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    Did you actually start in safe mode?
      My System SpecsSystem Spec

  8. #8


    Palestine
    Posts : 10
    windows 8


    yes .. from safe mode .. then uninstall
      My System SpecsSystem Spec

  9. #9


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    Please finish installing the windows updates, and reboot as required. I think your problem will be resolved after the updates have finished.

    What usb devices do you have connected to your laptop?
      My System SpecsSystem Spec

  10. #10


    Palestine
    Posts : 10
    windows 8


    when I install updates, the next time I start up my laptop it does not work so I make system restore, after that all updates gone and I should make it again ..
    I always use 2.4GHZ wireless mouse .. and external hard-disk
      My System SpecsSystem Spec

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