Windows 8 and 8.1 Forums


Window experience index not working

  1. #1


    dehradun
    Posts : 16
    window 8 pro (64bit)+ window 7 ultimate (32bits)

    Window experience index not working


    I am using window 8 64 bits
    window edition (window 8 enterprise N)
    When I tried to use WEI it showed "system doesnot have necessary multimedia support"
    Click image for larger version

      My System SpecsSystem Spec

  2. #2


    dehradun
    Posts : 16
    window 8 pro (64bit)+ window 7 ultimate (32bits)


    I know this problem is due to window multi media
    1. When I visited C:\WINDOWS\Performance\WinSAT folder.
    there was no video file
    Click image for larger version
    Even data store folder is empty.

    2.Some body told me that "window edition (window 8 enterprise N)"
    is imported from Europe without multimedia .
    That's why it is showing such problem.
    Is it true ??
      My System SpecsSystem Spec

  3. #3


    Posts : 22,565
    64-bit Windows 10


    Hello rst,

    It's because you have a "N" version of Windows 8 that doesn't include any multi-media support (ex: Windows Media Player, etc....) to be able to run WEI.

    You can install the Media Feature Pack at the Microsoft link below to see if you may be able run WEI afterwards. Be sure to download and install Windows6.2-KB2703761-x64.msu since you have a 64-bit Windows 8 Enterprise N copy.

    Download Media Feature Pack for N and KN versions of Windows 8 from Official Microsoft Download Center

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  4. #4


    dehradun
    Posts : 16
    window 8 pro (64bit)+ window 7 ultimate (32bits)


    problem is solved.
    thanks a lot, Brink
    Now I am able to use "window experience index"
    Click image for larger version
      My System SpecsSystem Spec

  5. #5


    Posts : 13
    Windows8 Pro


    I bet pals ts tym we just allow windows 8 to stabilize n then we can install it cause some issues are just so freaky boring lyk wat uv jst said thea
      My System SpecsSystem Spec

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