Windows 8 and 8.1 Forums


Random Hang Up of Windows 8 Pro

  1. #1


    Posts : 53
    Windows 8.1 Pro

    Random Hang Up of Windows 8 Pro


    Hi Guys,

    Running Windows 8 Pro since its release and it has been a nice journey so far but recently or more precisely since last 3-4 days,windows has been hanging up and being unresponsive and the only way is manual hard shutdown.

    One time it hang up in middle of skype call and last time it hang up in middle of browsing in Google Chrome.Windows is updated to the last update i.e 02/03/2013.

    Also when laptop hangs up the fan starts rotating at high speed.

    Any tests i need to run to pinpoint the source of hang ups??

    I think its more of a software issue rather than hardware

    TIA

      My System SpecsSystem Spec

  2. #2


    Dell has hardware diagnostics on the hard drive, accessed by (Usually) F12 at power on. Run a complete diagnostic to see if anything shows up. That will at least eliminate hardware.

    BTW, what is the Inspiron model number, that is important in listing your system specs.
      My System SpecsSystem Spec

  3. #3


    Posts : 53
    Windows 8.1 Pro


    Changed system specs to reflect my laptop model number.

    It is Inspiron 14R N4010
      My System SpecsSystem Spec

  4. #4


    Dell does not officially support Win 8 on this model (they only have Win 7 drivers) but the Win 7 drivers are applicable to Win 8, so it should work OK.

    As this is a recent problem, you could also try the System Restore and restore it back to an available restore date PRIOR to the problem. If that doesn't fix it, System Restore has an "undo" option to undo the System Restore.
      My System SpecsSystem Spec

  5. #5


    Posts : 53
    Windows 8.1 Pro


    Thanks Fireberd for your valuable suggestions.

    Yes my laptop prior to upgrade came with Windows 7 home premium.As much as i want to avoid System Restore,i want to find out the cause behind the hang ups.Will Event Viewer logs or any such tool help in detecting any software/windows related problem?

    I did run Pre-Boot Assessment Test and it detected no Hardware Fault.

    As a last resort i can Refresh or Reinstall my Win8.

    TIA
      My System SpecsSystem Spec

  6. #6


    Posts : 53
    Windows 8.1 Pro


    Just hang up again with just Google Chrome and Yahoo messenger open.Using IE10 in meantime to rule out hanging up issue because of Chrome.

    This pretty much sucks
      My System SpecsSystem Spec

  7. #7


    System Restore is not a complete reinstall. Just a step back in time with the PC. It does not delete any user data or e-mails.

    From Microsoft:
    System Restore helps you restore your computer's system files to an earlier point in time. It's a way to undo system changes to your computer without affecting your personal files, such as e‑mail, documents, or photos.
    Sometimes, the installation of a program or a driver can cause an unexpected change to your computer or cause Windows to behave unpredictably. Usually, uninstalling the program or driver corrects the problem. If uninstalling does not fix the problem, you can try restoring your computer's system to an earlier date when everything worked correctly.
      My System SpecsSystem Spec

  8. #8


    Posts : 53
    Windows 8.1 Pro


    ^^

    Yes i very well know about system restore.Its just that i recently uninstalled certain programs and restoring my system witll bring them back.


    Currently laptop is working well when i am using IE.Maybe a bad installation/update of Chrome was the culprit.

    Also i uninstalled itunes.

    Keeping my fingers crossed till next hang up
      My System SpecsSystem Spec

  9. #9


    If this problem started after the recently uninstalled programs, maybe one of them screwed up the sound?
      My System SpecsSystem Spec

  10. #10


    Posts : 53
    Windows 8.1 Pro


    Another Update:

    System ran fine for like 3 hours with IE browsing,Full system scan by NIS 2013 and then suddenly hang up while browsing in facebook.

    What are my option guys?How can i debug and get to know the culprit behind these hangups?
      My System SpecsSystem Spec

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