Windows 8 and 8.1 Forums


Won't restart or shut down

  1. #1


    Posts : 80
    Windows 8.1

    Won't restart or shut down


    I've had my windows 8 computer since December and for the past month or so it will not restart or shut down unless I do a hard shut down with the power button. When hitting restart it starts to shut down, then comes up with "restarting" screen and just stays there, never moves from there. On shut down it just freezes after closing down windows. Any idea how I can remedy this? It can't be good always shutting down via the power button. I haven't added any new programs at all so not sure why this started happening.

      My System SpecsSystem Spec

  2. #2


    Start Task Manager. Click on the Processes tab.
    Start shutdown and watch the Task Manager window.
    See what processes don't go away.

    After a bit, start closing them one at a time until shutdown completes on it's own. That will tell you what is hanging up the process.
      My System SpecsSystem Spec

  3. #3


    Posts : 80
    Windows 8.1


    Just tried that, no such luck, when it shuts down it closes out the task manager window then the screen goes black (into shutdown), to look at the monitor you would think it was shut down but the computer is still running.
      My System SpecsSystem Spec

  4. #4


    Disable Hybrid sleep in Power Settings.
      My System SpecsSystem Spec

  5. #5


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
      My System SpecsSystem Spec

  6. #6


    West Auckland
    Posts : 107
    Windows 8 Pro Pack x64


    Press...

    +X then A

    Type:
    SHUTDOWN -R -F -T 5
    Press enter.

    -F will force everything closed. After reboot, try restarting normally. If problem persists, there's a program misbehaving most likely.
      My System SpecsSystem Spec

  7. #7


    Messing with it that long = think I'd read up & do a recimg -CreateImage d:\RefreshImage to save my programs & run the Refresh install.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Not exactly sure what you said, but good luck.
      My System SpecsSystem Spec

  9. #9


    Posts : 80
    Windows 8.1


    John, I followed your instructions, it restarted perfectly. I restarted again just to see and again it restarted. So, for now I'm hoping that did the trick. Also, Ztrucker, hibernate is off. I haven't turned off fast startup yet but will if the problem persists.
    When I was checking on the power options, under shutdown settings (where you can turn off fast startup) I noticed "Lock" is checkmarked, is that correct?
      My System SpecsSystem Spec

  10. #10


    Posts : 3
    Windows 8

    hai i also tried your trick my problem could be solved


    ...
      My System SpecsSystem Spec

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Won't restart or shut down
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