Windows 8 and 8.1 Forums

Help please

  1. #1

    Help please


    My PC is really messing up:

    I would like to find out whats running on PC and then send that into you guys to see if I really need all that on a Brand new Laptop.
    This may be why I am having all these problems.


    • Java not working right especially with pogo games
    • Can not delete slim cleaner
    • Applications get stuck when opened and will not close
    • I have the browsers Mozilla and Google and Google chrome running because i can not get 1 to run correctly.
    • I had 2 java's I deleted 1 and now I can not delete an Java update
    • I have something that says Start free games next to my home icon (top Right) when i open up my Google page to search... When I click on it It will not give me the opportunity to delete.


    I read somewhere that Java does not work properly with the Mozilla 18 download and when I use chrome and Google I end up with my opening windows coming up in Incognito and don't know why.

    Please help if you will.

    Anything or anywhere you want me to start I will. I just my Brand New Windows 8 Laptop to be back to where it was when I brought it.

    Thank you SO Very Much

    Lady 8

      My System SpecsSystem Spec

  2. #2


    Posts : 1,925
    Windows 8.1 Pro


    It could take forever to troubleshoot these kinds of problems. I would just reset, and start over.
      My System SpecsSystem Spec

  3. #3


    Really?
    How do I do that?
    Please I think I know But just to be sure....
      My System SpecsSystem Spec

  4. #4


    Really?
    How do I do that?
    Please I think I know But just to be sure....
      My System SpecsSystem Spec

  5. #5


    can we just start with 1 then go to the next there has to be many peeps on site to grab something
    Please

    tyvm
      My System SpecsSystem Spec

  6. #6


    To reset your PC

    • Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
      (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
    • Under PC settings, tap or click General.
    • Under Remove everything and reinstall Windows, tap or click Get started.
    • Follow the instructions on the screen.
      My System SpecsSystem Spec

  7. #7


    when i go to settings I see and thats all?
      My System SpecsSystem Spec

  8. #8


    When i go to settings on the right hand side the bottom button and click Settings I see
    Settings
    Desktop
    Personalization
    Pc info
    Help


    And that is All
      My System SpecsSystem Spec

  9. #9


    Orbiting the Moon
    Posts : 2,975
    Windows 10 x64


    Refresh is what you need:

    Refresh Windows 8

    It keeps your data, just removes the programs so that you can start all over fresh.

    Good luck
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by Lady8 View Post
    When i go to settings on the right hand side the bottom button and click Settings I see
    Settings
    Desktop
    Personalization
    Pc info
    Help


    And that is All
    You need to click "Change PC Settings" at the bottom.
    Click image for larger version
      My System SpecsSystem Spec

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