Solved windows stuck on logo and nothing works

bilal91

New Member
Messages
7
so basically i got the download version of windows 8 professional 64bit (through dreamspark) and upgraded my windows 7 about a week ago...everything seemed to be good and i was getting used to the new windows but there was one problem namely that when i put the computer to sleep and then turned it back on, it always crashed and restarted...so i read up on it and the main thing i got was to upgrade my graphics adaptar (nvidia geforce gtx 460m)...so i went to the nvidia website and sure enough there was an upgrade available which i downloaded and got onto installing (probably should have uninstalled previous version but then again i've done the same thing before when i installed new versions on windows 7)...about midway through the installation i got an error about C:\temp (don't remember the exact error) and the installation seemed to get stuck...for some reason i thought it would be clever to delete the file and so did so but made no difference and the installation stayed stuck for about 30-40mins after which i decided enoughs enough and restarted the computer...thats when the problems started, it got onto the blue windows logo with the spinning wheel thing underneath but just gets stuck
so then i decided it will be easy enough to get into safe mode and install the driver from in there...how wrong i was...upon trying to get into safe mode it says loading windows files with please wait... at the bottom and loads some file but get stuck at the following one:
Loaded: \windows\system32\DRIVERS\disk.sys
i've no idea what comes after that but that seems to be the problem as it isn't loading
i tried safe mode, safe mode with networking and safe mode with command prompt all with same outcomes
i then tried last know good configuration option but for some reason that shows the windows 7 glowing logo with starting windows underneath but again stays stuck
i then tried to get into automatic repair mode by pressing shift+f8 which shows the blue windows logo with preparing automatic repair underneath and after a couple of seconds the spinning wheel thing appears on top of the writing but again nothing happens
and just to confirm that nothing apart from the charger was attached with the laptop for the above
as i installed windows off of an external hard drive, i tried connecting the hard drive to the laptop and changed the setting in BIOS so the the harddrive was first priority...i can see the light on HD flashing whilst the blue windows logo appears on the screen but the flashing stops after a couple of seconds and the spinning wheel appears underneath the logo but then again nothing after that

so i've no idea what to do now...i've over 350GB of data on there and no external backups, i mean i thought it would be an easy fix at first but apparently not...what can i do to resolve this as quickly as possible??
 

My Computer

System One

  • OS
    Windows 8 Professional x64
    System Manufacturer/Model
    MSI GT680
    CPU
    Intel Core i7-2630QM
    Memory
    DDRIII 8GB (4GB*2)
    Graphics Card(s)
    NVIDIA Geforce GTX 460M
    Hard Drives
    500GB 7200RPM + 120GB SSD
Hi it maybe a missing .dll file the missing file after /drivers/disk.sys
Probably need to add the file that comes after the above message. To windows/system32 folder in c drive. I have done it many times but to find the correct .dll file can be tricky. Will have a look for you and tell you how to replace it. Pretty simple fix. Will grt back soon.
 

My Computer

System One

  • OS
    Windows 8
that would be awesome thanks...If you have done it many times, that gives me hope...hope to hear from you soon
thanks
 

My Computer

System One

  • OS
    Windows 8 Professional x64
    System Manufacturer/Model
    MSI GT680
    CPU
    Intel Core i7-2630QM
    Memory
    DDRIII 8GB (4GB*2)
    Graphics Card(s)
    NVIDIA Geforce GTX 460M
    Hard Drives
    500GB 7200RPM + 120GB SSD
No worries also have a look for what im looking for the file that comes after your message. Also have you placed the win 8 cd and booted it it has repair files on the disk and will scan your hdd for missing files. Set bios to boot dvd drive as priority, boot up dvd and go to control panel and run chkdsk and sfc/scannow to see if that fixes the problem if not. Then try the repair tool. Finding the missing file by looking the net can show no results at times. Try those first. A last resort would be that you may have to use refresh but you can lose some of your data as it did with me. Get your self an ubuntu dvd boot it up (dont install) find your c drive look for all your personal files and copy it all to another drive or create another partition. As a pre-caution. Should always have a back up and should always create a system image. Then try the above steps, leave the refresh until i can see if i find that missing file.
 

My Computer

System One

  • OS
    Windows 8
alrite ill try searching for the file but the thing is even if i find the file though how am i going to place it in the system as i cant access anything...also i dont have a windows 8 cd, i did try putting the iso on an external hard drive and a cd but that didnt work either
 

My Computer

System One

  • OS
    Windows 8 Professional x64
    System Manufacturer/Model
    MSI GT680
    CPU
    Intel Core i7-2630QM
    Memory
    DDRIII 8GB (4GB*2)
    Graphics Card(s)
    NVIDIA Geforce GTX 460M
    Hard Drives
    500GB 7200RPM + 120GB SSD
I see. Im having trouble finding the file any way. The iso needs to be bootable. The best way is to find another computer and download image burn and burn that iso to a dvd. It then should be bootable. And then use the commands that i gave you as well as if not yet repaired the repair tool on the cd. You can access your drive with a linux ubuntu distro thats just to back up your files it is optional but a safety. Then after you have backed up everything use the refresh tool thats on your burned iso.They are the options i can give you unless others on the forum have ideas.
 

My Computer

System One

  • OS
    Windows 8
Another question do you know if you have on board graphics or a dedicated gpu or both. If you have onboard graphics try that or vise versa. It could be hardware since the driver for graphics was deleted. entre bios look for you graphics and see if you can change settings.
 

My Computer

System One

  • OS
    Windows 8
To enter bio start computer press either delete key or f2 it can be other keys but try those two. To boot your iso make the dvd player first boot. Place cd in player then find exit and save changes. When it boots windows don't install just look for command promp use the codes then see if you can boot into windows 8 with no cd in dvd drive. If that doesnt work try repairing system with the cd. The n if that doesnt work will move onto next step of getting your files of of the drive then refresh your system. May need hands on help if you can get it.
 

My Computer

System One

  • OS
    Windows 8
You may need to purchase the upgrade pro from a store. It should be bootable if you burn it as an iso if not may need to buy one. Around $70.
 

My Computer

System One

  • OS
    Windows 8
i already have the iso for Windows 8 pro and i burnt it on a dvd but when i tried booting from it, it comes up with 'Bootmgr is missing. press ctrl+alt+del to restart'
 

My Computer

System One

  • OS
    Windows 8 Professional x64
    System Manufacturer/Model
    MSI GT680
    CPU
    Intel Core i7-2630QM
    Memory
    DDRIII 8GB (4GB*2)
    Graphics Card(s)
    NVIDIA Geforce GTX 460M
    Hard Drives
    500GB 7200RPM + 120GB SSD
Did you burn it with image burning software, it want work with just a straight burn. Did you upgrade from the iso or the dvd? Did you set bios to boot priority as first drive? Can't do much without that disk.
 

My Computer

System One

  • OS
    Windows 8
yhh did it with active@iso burner
upgraded with iso from an external hard drive
and yup set dvd as first priority
man i really want it sorted asap
 

My Computer

System One

  • OS
    Windows 8 Professional x64
    System Manufacturer/Model
    MSI GT680
    CPU
    Intel Core i7-2630QM
    Memory
    DDRIII 8GB (4GB*2)
    Graphics Card(s)
    NVIDIA Geforce GTX 460M
    Hard Drives
    500GB 7200RPM + 120GB SSD
I understand a pain you may need to borrow or buy a upgrade pro. Downloading iso suck at times, maybe it is only ment for upgrading from the iso file not to burn. Who knows. Try clearing cmos then boot the iso. Somestimes also when it gets stuck the kernal that links all of the firmware and hardware is corrupted. If you have another bootable iso see if that boots as a test eliminate that its you bios. Get yourself a linux distro preferably ubuntu from a news agency around $10 and i will guide you at how to get your docs ect of of the drive. And save it all to your external hdd.
 

My Computer

System One

  • OS
    Windows 8
well it looked like the DVD was the problem as it wasn't bootable...burnt the iso onto another DVD and it booted...tried system restore and fixing it via cmd and automatic repair but nothing worked so had to refresh the system which meant i lost all my programs but hey atleast i got a working laptop again :)
 

My Computer

System One

  • OS
    Windows 8 Professional x64
    System Manufacturer/Model
    MSI GT680
    CPU
    Intel Core i7-2630QM
    Memory
    DDRIII 8GB (4GB*2)
    Graphics Card(s)
    NVIDIA Geforce GTX 460M
    Hard Drives
    500GB 7200RPM + 120GB SSD
Hi Bilal91
I am facing the same problem with my laptop.....did you manage to save your files? I am not a techie so if you can help me and tell me how exactly you managed to get the laptop running...your help will be much appreciated.
 

My Computer

System One

  • OS
    windows 7
    System Manufacturer/Model
    Toshiba L750
Hi Bilal91
I am facing the same problem with my laptop.....did you manage to save your files? I am not a techie so if you can help me and tell me how exactly you managed to get the laptop running...your help will be much appreciated.
well i didn't lose any personal files but lost all the programs that were on the computer...basically i burnt the iso image onto a bootable dvd and booted that then selected the refresh option...if you do lose any personal files there will be a windows.old folder in your C drive so just get them from there
hope this helped :)
 

My Computer

System One

  • OS
    Windows 8 Professional x64
    System Manufacturer/Model
    MSI GT680
    CPU
    Intel Core i7-2630QM
    Memory
    DDRIII 8GB (4GB*2)
    Graphics Card(s)
    NVIDIA Geforce GTX 460M
    Hard Drives
    500GB 7200RPM + 120GB SSD
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