Laptop sees wifi network and connects but says no internet

Gillman1998

New Member
Messages
5
My laptop suddenly dropped the wifi internet connection and when I try to reconnect it sees the wifi network, connects to it but then shows an unavailable symbol. The router Is working as other devices are using it and the laptop works when connected via Ethernet. Does anybody have any suggestions as to what might be the problem?

many thanks.
 

My Computer

System One

  • OS
    Windows 8.1
Get the tool on the pcvia then remove cable try and connect to wirless then run the tool so it will tell us whats going on we are trying to capture what happens when it doesnt work
 

My Computer

System One

  • OS
    win 8 pro
Get the tool on the pcvia then remove cable try and connect to wirless then run the tool so it will tell us whats going on we are trying to capture what happens when it doesnt work
How is this?


Windows IP Configuration
Host Name . . . . . . . . . . . . : BabyDumbo
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home
Wireless LAN adapter Local Area Connection* 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 5E-93-A2-B0-12-AE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
Physical Address. . . . . . . . . : 5C-93-A2-B0-12-AE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter WiFi:
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 5C-93-A2-B0-12-AE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::84cb:ac50:d685:6d9c%4(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.122(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 11 September 2017 09:36:34
Lease Expires . . . . . . . . . . : 12 September 2017 09:48:46
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 73175970
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-C9-86-9C-F0-76-1C-32-78-2E
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Ethernet:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F0-76-1C-32-78-2E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.home:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Interface name : WiFi
There are 5 networks currently visible.
SSID 1 : VM9289FC2
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 90:5c:44:7e:30:1a
Signal : 100%
Radio type : 802.11n
Channel : 2
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 2 : Horizon Wi-Free
Network type : Infrastructure
Authentication : WPA2-Enterprise
Encryption : CCMP
BSSID 1 : 92:5c:14:7e:30:1a
Signal : 100%
Radio type : 802.11n
Channel : 2
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
BSSID 2 : de:53:1c:8d:cb:bb
Signal : 16%
Radio type : 802.11n
Channel : 5
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 3 : UPC240353629
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 14:49:e0:ca:90:58
Signal : 100%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 4 : UPCEAB8AD8
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : dc:53:7c:8d:cb:bb
Signal : 14%
Radio type : 802.11n
Channel : 5
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 5 : SKY07AC9
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 78:3e:53:78:4c:46
Signal : 7%
Radio type : 802.11n
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

Profiles on interface WiFi:
Group policy profiles (read only)
---------------------------------
<None>
User profiles
-------------
All User Profile : VM9289FC2
All User Profile : VodafoneMobileWiFi-566D00
All User Profile : SKY519ED
All User Profile : SKY02CF4

Pinging 194.119.131.66 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 194.119.131.66:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Ping request could not find host plus.net. Please check the name and try again.
Tracing route to 194.119.131.66 over a maximum of 30 hops
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * These Windows services are started:
Adobe Acrobat Update Service
Apple Mobile Device Service
Application Experience
Application Information
AppX Deployment Service (AppXSVC)
Background Intelligent Transfer Service
Background Tasks Infrastructure Service
Base Filtering Engine
Bluetooth Service
Bonjour Service
ByteFence Anti-Malware Service
CCDMonitorService
CNG Key Isolation
COM+ Event System
Computer Browser
Credential Manager
Cryptographic Services
Cyberlink RichVideo Service(CRVS)
DbxSvc
DCOM Server Process Launcher
Device Association Service
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
Diagnostic System Host
Diagnostics Tracking Service
Digital Wave Update Service
Distributed Link Tracking Client
DNS Client
ePower Service
Function Discovery Provider Host
Function Discovery Resource Publication
GamesAppIntegrationService
Group Policy Client
HomeGroup Provider
Human Interface Device Service
IKE and AuthIP IPsec Keying Modules
Intel Security PEF Service
Intel(R) Capability Licensing Service Interface
Intel(R) HD Graphics Control Panel Service
Intel(R) Technology Access Legacy CS Loader
Intel(R) Technology Access Service
IP Helper
iPod Service
IPsec Policy Agent
Launch Manager Service
Local Session Manager
McAfee Anti-Spam Service
McAfee AP Service
McAfee Boot Delay Start Service
McAfee Firewall Core Service
McAfee Home Network
McAfee Module Core Service
McAfee Personal Firewall Service
McAfee Platform Services
McAfee Proxy Service
McAfee Service Controller
McAfee SiteAdvisor Service
McAfee Validation Trust Protection Service
McAfee VirusScan Announcer
Microsoft Account Sign-in Assistant
Microsoft Office ClickToRun Service
Multimedia Class Scheduler
Network Connected Devices Auto-Setup
Network Connection Broker
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Peer Name Resolution Protocol
Peer Networking Grouping
Peer Networking Identity Manager
Plug and Play
Power
Print Spooler
Program Compatibility Assistant Service
Quick Access RadioMgr Service
Quick Access Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
rtop
Sage 50 Accounts Control
Sage 50 Accounts Service
Sage AutoUpdate Manager Service
Sage SData Service
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
SSDP Discovery
Superfetch
System Event Notification Service
System Events Broker
Task Scheduler
TCP/IP NetBIOS Helper
Themes
Time Broker
UPnP Device Host
User Experience Improvement Program
User Profile Service
WebClient
Windows Audio
Windows Audio Endpoint Builder
Windows Connect Now - Config Registrar
Windows Connection Manager
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows Management Instrumentation
Windows Media Player Network Sharing Service
Windows Presentation Foundation Font Cache 3.0.0.0
Windows Search
Windows Store Service (WSService)
Windows Update
WinHTTP Web Proxy Auto-Discovery Service
WLAN AutoConfig
Workstation
The command completed successfully.

Microsoft Windows [Version 6.3.9600]
Image Name PID Session Name Session# Mem Usage
========================= ======== ================ =========== ============
System Idle Process 0 Services 0 4 K
System 4 Services 0 1,764 K
smss.exe 340 Services 0 1,016 K
csrss.exe 620 Services 0 4,600 K
csrss.exe 688 Console 1 24,472 K
wininit.exe 696 Services 0 3,980 K
winlogon.exe 724 Console 1 8,136 K
services.exe 796 Services 0 11,952 K
lsass.exe 804 Services 0 14,956 K
svchost.exe 896 Services 0 13,628 K
svchost.exe 936 Services 0 8,984 K
dwm.exe 76 Console 1 29,624 K
svchost.exe 320 Services 0 29,720 K
svchost.exe 516 Services 0 49,992 K
svchost.exe 632 Services 0 25,848 K
igfxCUIService.exe 788 Services 0 6,296 K
svchost.exe 808 Services 0 104,140 K
svchost.exe 1036 Services 0 17,736 K
wlanext.exe 1136 Services 0 5,632 K
conhost.exe 1164 Services 0 2,828 K
spoolsv.exe 1280 Services 0 15,372 K
svchost.exe 1352 Services 0 23,344 K
armsvc.exe 1500 Services 0 4,204 K
AppleMobileDeviceService. 1592 Services 0 10,300 K
mDNSResponder.exe 1700 Services 0 5,308 K
btwdins.exe 1716 Services 0 6,912 K
ByteFenceService.exe 1740 Services 0 1,916 K
taskeng.exe 1948 Services 0 4,772 K
taskhostex.exe 1980 Console 1 37,156 K
explorer.exe 1532 Console 1 201,372 K
GoogleCrashHandler.exe 1540 Services 0 240 K
GoogleCrashHandler64.exe 680 Services 0 160 K
CCDMonitorService.exe 1892 Services 0 2,612 K
officeclicktorun.exe 1240 Services 0 31,168 K
DbxSvc.exe 1552 Services 0 4,224 K
svchost.exe 2120 Services 0 13,392 K
app_updater.exe 2140 Services 0 7,896 K
dasHost.exe 2148 Services 0 13,912 K
HeciServer.exe 2536 Services 0 5,272 K
LegacyCsLoaderService.exe 2632 Services 0 12,612 K
IntelTechnologyAccessServ 2704 Services 0 18,576 K
LMSvc.exe 2892 Services 0 5,332 K
mfemms.exe 2960 Services 0 6,528 K
LMEvent.exe 3016 Console 1 9,176 K
LMLockHandler.exe 3048 Console 1 5,984 K
mfevtps.exe 3056 Services 0 5,464 K
mfevtps.exe 2288 Services 0 7,896 K
PEFService.exe 3140 Services 0 5,140 K
RichVideo.exe 3232 Services 0 4,676 K
rtop_svc.exe 3276 Services 0 4,892 K
sg50CtrlSvc.exe 3296 Services 0 6,100 K
mfefire.exe 3308 Services 0 8,644 K
rtop_bg.exe 3316 Console 1 7,792 K
sg50svc.exe 3420 Services 0 13,588 K
Sage.Central.AutoUpdateMa 3456 Services 0 13,020 K
Sage.SData.Service.exe 3608 Services 0 18,468 K
svchost.exe 3684 Services 0 8,624 K
McSvHost.exe 3772 Services 0 13,404 K
unsecapp.exe 4072 Console 1 7,204 K
WmiPrvSE.exe 3408 Services 0 6,644 K
unsecapp.exe 3468 Console 1 5,108 K
mfefire.exe 4672 Services 0 5,488 K
PresentationFontCache.exe 4748 Services 0 18,908 K
svchost.exe 4868 Services 0 5,204 K
svchost.exe 4888 Services 0 17,052 K
QASvc.exe 4948 Services 0 3,840 K
ePowerSvc.exe 4996 Services 0 7,144 K
QAEvent.exe 3896 Console 1 10,544 K
unsecapp.exe 1664 Console 1 7,320 K
igfxEM.exe 348 Console 1 14,240 K
igfxHK.exe 4492 Console 1 11,536 K
igfxTray.exe 4416 Console 1 19,052 K
ePowerTray.exe 3836 Console 1 11,724 K
QAMsg.exe 1408 Console 1 352 K
LMTray.exe 1832 Console 1 5,280 K
mcsacore.exe 4384 Services 0 17,376 K
WmiPrvSE.exe 5140 Services 0 11,868 K
McAPExe.exe 5308 Services 0 8,424 K
McUICnt.exe 5328 Console 1 3,688 K
igfxext.exe 5388 Console 1 10,232 K
unsecapp.exe 5464 Console 1 7,260 K
RMSvc.exe 5536 Services 0 5,832 K
ePowerEvent.exe 5544 Console 1 5,724 K
ePowerWinMonitor.exe 5608 Console 1 3,736 K
mcshield.exe 5628 Services 0 215,728 K
svchost.exe 5728 Services 0 12,516 K
saUI.exe 5972 Console 1 25,544 K
livecomm.exe 6228 Console 1 66,704 K
dllhost.exe 6608 Services 0 6,684 K
SearchIndexer.exe 6892 Services 0 40,040 K
ByteFence.exe 6304 Console 1 48,992 K
SkyDrive.exe 6776 Console 1 16,800 K
RuntimeBroker.exe 2932 Console 1 21,016 K
RAVCpl64.exe 5912 Console 1 10,760 K
iTunesHelper.exe 6244 Console 1 14,044 K
Skype.exe 5884 Console 1 103,352 K
iPodService.exe 3828 Services 0 6,312 K
ScanToPCActivationApp.exe 5908 Console 1 11,848 K
chrome.exe 424 Console 1 64,556 K
chrome.exe 4372 Console 1 4,608 K
BTTray.exe 7220 Console 1 9,512 K
jusched.exe 7248 Console 1 5,216 K
Dropbox.exe 7324 Console 1 137,068 K
ProductUpdater.exe 7356 Console 1 23,536 K
hpwuschd2.exe 7412 Console 1 4,060 K
chrome.exe 7580 Console 1 17,804 K
BackgroundAgent.exe 7624 Console 1 3,348 K
abDocsDllLoaderMonitor.ex 7640 Console 1 1,040 K
AcerPortal.exe 7656 Console 1 2,576 K
Dropbox.exe 7688 Console 1 5,740 K
Dropbox.exe 7780 Console 1 7,388 K
ccd.exe 7836 Services 0 14,264 K
conhost.exe 7848 Services 0 2,864 K
chrome.exe 7896 Console 1 43,556 K
chrome.exe 7908 Console 1 28,408 K
SettingSyncHost.exe 4828 Console 1 6,164 K
WWAHost.exe 8732 Console 1 158,248 K
rundll32.exe 8116 Console 1 5,324 K
GamesAppIntegrationServic 8388 Services 0 5,396 K
WmiPrvSE.exe 9136 Services 0 6,464 K
ModuleCoreService.exe 8356 Services 0 10,560 K
UBTService.exe 3164 Services 0 16,116 K
csisyncclient.exe 4844 Console 1 24,928 K
MSOSYNC.EXE 6276 Console 1 47,104 K
wmpnetwk.exe 6136 Services 0 18,436 K
rsLggr.exe 328 Console 1 216 K
taskeng.exe 9920 Console 1 7,396 K
iexplore.exe 8796 Console 1 29,500 K
iexplore.exe 10000 Console 1 95,508 K
wireless (1).exe 1968 Console 1 8,736 K
taskeng.exe 5688 Console 1 7,164 K
svchost.exe 9804 Services 0 17,220 K
rsEngineHelper.exe 2292 Console 1 35,112 K
conhost.exe 9292 Console 1 3,436 K
SearchProtocolHost.exe 6288 Services 0 8,100 K
SearchFilterHost.exe 9944 Services 0 5,412 K
cmd.exe 9220 Console 1 3,076 K
conhost.exe 9904 Console 1 6,544 K
tasklist.exe 8360 Console 1 5,956 K
MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
1500 2 6732929 16247700 Ethernet
4294967295 1 0 317422 Loopback Pseudo-Interface 1
1500 1 112182 741724 WiFi
1500 5 0 0 Local Area Connection* 2
1500 5 0 0 Local Area Connection* 3
===========================================================================
Interface List
6...5e 93 a2 b0 12 ae ......Microsoft Wi-Fi Direct Virtual Adapter
5...5c 93 a2 b0 12 ae ......Microsoft Hosted Network Virtual Adapter
4...5c 93 a2 b0 12 ae ......Broadcom 802.11n Network Adapter
3...f0 76 1c 32 78 2e ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
8...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.122 40
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.122 296
192.168.0.122 255.255.255.255 On-link 192.168.0.122 296
192.168.0.255 255.255.255.255 On-link 192.168.0.122 296
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.122 296
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.122 296
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
4 296 fe80::/64 On-link
4 296 fe80::84cb:ac50:d685:6d9c/128
On-link
1 306 ff00::/8 On-link
4 296 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
The requested operation requires elevation.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SunJavaUpdateSched REG_SZ "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Dropbox REG_SZ "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
ProductUpdater REG_SZ C:\Program Files (x86)\Common Files\Freemake Shared\ProductUpdater\ProductUpdater.exe
HP Software Update REG_SZ C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
(Default) REG_SZ

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
Nipopoteru REG_SZ C:\Windows\SysWOW64\wscript.exe /E:vbscript /B "C:\Users\GILLMA~1\AppData\Roaming\Dokata"

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Google Update REG_SZ C:\Users\Gillman1998\AppData\Local\Google\Update\1.3.33.5\GoogleUpdateCore.exe
Skype REG_SZ "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
HP ENVY 5640 series (NET) REG_SZ "C:\Program Files\HP\HP ENVY 5640 series\Bin\ScanToPCActivationApp.exe" -deviceID "TH57S8S08W05ZC:NW" -scfn "HP ENVY 5640 series (NET)" -AutoStart 1
Chromium REG_SZ c:\users\gillman1998\appdata\local\chromium\application\chrome.exe --auto-launch-at-startup --profile-directory=Default --restore-last-session
GoogleChromeAutoLaunch_05D511E875E83DCF91AFF3F2CB222406 REG_SZ "C:\Users\Gillman1998\AppData\Local\chromium\Application\chrome.exe" --no-startup-window
 

My Computer

System One

  • OS
    Windows 8.1
You have 3 problems your DNS is the local router which is giving problems set on the wireless DNS to 208.67.220.220 & 208.67.222.222 your running a lot of McAfee tools which can be a nightmare one of which is a proxy server. You main problem is there is another station on the same channel as you running 100% which will kill your connection you can change the channel on the router but it's not a long term fix as the other may also change at times putting you back to square one
 

My Computer

System One

  • OS
    win 8 pro
You have 3 problems your DNS is the local router which is giving problems set on the wireless DNS to 208.67.220.220 & 208.67.222.222 your running a lot of McAfee tools which can be a nightmare one of which is a proxy server. You main problem is there is another station on the same channel as you running 100% which will kill your connection you can change the channel on the router but it's not a long term fix as the other may also change at times putting you back to square one

Thanks. When you say another station on the same channel what does that mean? Is it to do with the number of devices being used? With regard to the laptop is there anything that can be done like, a re-set?
 

My Computer

System One

  • OS
    Windows 8.1
Routers transmit on up to 13 channels if you are on the same one as someone else and their signal is stronger than you'd it will block you thats what happening you login to your router and set it to another channel like 11
 

My Computer

System One

  • OS
    win 8 pro
Back
Top