Windows 8 and 8.1 Forums

Wireless driver keeps crashing and freezing computer

  1. #1

    Posts : 34
    Windows 8.1

    Wireless driver keeps crashing and freezing computer

    My wireless driver keeps on crashing then the internet cuts off.
    When the internet cuts off, connecting to a wireless network or resetting the network adapter freezes the computer.
    I have the latest wireless drivers on my computer.
    What can be done to fix this?

      My System SpecsSystem Spec

  2. #2

    Follow these steps:
    Powercycle the network:
    1. Shut down your computer.
    2. Unplug the power to your router.
    3. Unplug the power to your modem.
    4. Wait at least 45 seconds.
    5. Plug in the modem, and wait for it to come back online.
    6. Plug in the router, and wait for it to come back online.
    7. Turn on your notebook, and test your connection.

    Disable the Power Off option for the adapter:
    1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
    2. Expand the Network adapters.
    3. Right click on the Ethernet/Wireless Adapter and click Properties.
    4. Click the Power Management tab.
    5. Remove the check mark beside Allow the computer to turn off this device to save power.
    6. Click OK.
    7. Test.

    Reset the TCP/IP settings on your PC:
    1. Go to your start screen/menu and type CMD.
    2. Right click on the command prompt icon and chose Run as administrator.
    3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
    4. Restart your PC and test.

    Reinstall the network adapter drivers:
    1. Download the drivers from here but do not run them yet.
    2. Go to your start screen/menu and type Device Manager.
    3. Expand Network adapters.
    4. Right click on the wireless adapter and choose Uninstall.
    5. Run the downloaded drivers from step 1.
    6. Restart your PC and test.

    Test an ethernet connection:
    Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

    Test another connection:
    Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the computer has been tested on another network.

      My System SpecsSystem Spec

  3. #3

    Posts : 34
    Windows 8.1

    I have done all these suggestions and refreshed my computer and still the internet keeps cutting off. If I attempt to restore the internet after it cuts off, the computer freezes.
      My System SpecsSystem Spec

  4. #4

    Posts : 138
    Windows 8 Pro

    I don't know if this will help you but I have a Samsung smart tv that was driving me crazy. It was constantly dropping the wifi connection. What finally worked for me was to assign the tv a static IP address (outside of DHCP range) and set DNS to manual. I used Google's public DNS. Some routers allow you to reserve an IP address but if you set it outside of DHCP range, it will never change.

    Google's Public DNS IP addresses (IPv4) are:


    Google's Public DNS IPv6 addresses are:

    • 2001:4860:4860::8888
    • 2001:4860:4860::8844

    It has been 5 days now and not one dropped connection.
      My System SpecsSystem Spec

  5. #5

    Posts : 34
    Windows 8.1

    I've tried that, and my internet keeps on disconnecting. I'm sick of always putting my computer to sleep then on again to get internet back, repeatedly.
      My System SpecsSystem Spec

  6. #6

    Posts : 34
    Windows 8.1

    My internet problem has got worse. Now when I go to a room which does not have my router in, the internet cuts off.
    Is it a hardware issue? Should I get my wireless card replaced?
      My System SpecsSystem Spec

Wireless driver keeps crashing and freezing computer
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