Windows 8 and 8.1 Forums


Cannot connect to internet anymore

  1. #1


    Posts : 4
    Windows 8

    Cannot connect to internet anymore


    Hi all,

    I have a Windows PC that I'm running as a media server. It was connected to the internet via Powerline Ethernet Adapter as there is no wireless capability on the computer.

    However, now it will not connect to the internet no matter what. I have tried the following steps.

    1. Changing the ethernet cable
    2. Changing to a powerline adapter that works on a different device
    3. Running a long ethernet cable from a working powerline adapter to the windows pc

    None of those permit me to connect to the internet.

    The only thing that has changed recently is that I purchased a new cable modem that is a cable modem and wireless router.

    I've tried resetting the modem but that has not resolved the issue either. Given that other powerline devices on this network also work, I don't think that's the issue.

    I'm not very familiar with Windows machines so I'm not sure how else I can troubleshoot this. Any advice would make you my hero.

      My System SpecsSystem Spec

  2. #2


    Before you switched to the Router/Modem, were your PC settings for DHCP enabled?

    Is your "server" a "Desktop PC"?
    If so, I would suggest changing your network card to a different slot.
    If that doesn't work try that network card on a different computer to make sure that it works properly.

    If possible, connect the computer to the router's ethernet and post a screenshot of CMD "IPCONFIG".
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8


    Hi Bruce,

    Thank you for your reply. I'm afraid I'm a novice when it comes to PCs but I'll attempt to answer your questions below:

    Quote Originally Posted by brucedavis View Post
    Before you switched to the Router/Modem, were your PC settings for DHCP enabled? (Not sure)

    Is your "server" a "Desktop PC"? (Yes)
    If so, I would suggest changing your network card to a different slot. (Not sure how to do that)
    If that doesn't work try that network card on a different computer to make sure that it works properly. (This is the only PC I have)

    If possible, connect the computer to the router's ethernet and post a screenshot of CMD "IPCONFIG". (See below)
    Code:
    Window IP Configuration
    
    Host Name: MyHostName
    Primary DNS Suffix:
    Node Type: Hybrid
    IP Routing Enabled: No
    WINS Proxy Enabled: No
    
    
    Ethernet adapter MyEthernetAdapter
    
    
    Connection-specific DNS Suffix:
    Description: Realtek PCIe GBE Family Controller
    Physical Address: 74-27-EA-13-56-3B
    DHCP Enabled: No
    Autoconfiguration Enabled: Yes
    IPv6 Address: 2606:a000:474d:4a00::4(Preferred)
    Lease Obtained: Thursday, May 12, 2016 10:07:25 AM
    Lease Expires: Sunday, May 15, 2016 10:55:58 PM
    IPv6 Address: 2606:a000:474d:4a00:30cf:645:6d5a:30d(Preferred)
    Temporary IPv6 Address: 2606:a000:474d:4a00:d33:3f1b:74bd:5bcb(Deprecated)
    Temporary IPv6 Address: 2606:a000:474d:4a00:1d29:654b:a8d6:44b8(Deprecated)
    Temporary IPv6 Address: 2606:a000:474d:4a00:6195:5f0d:998:bfed(Deprecated)
    Temporary IPv6 Address: 2606:a000:474d:4a00:84a7:b61b:dd02:ec99(Preferred)
    Link-local IPv6 Address: fe80::30cf:645:6d5a:30d%3(Preferred)
    Autoconfiguration IPv4 Address: 169.254.3.13(Preferred)
    Subnet Mask: 255.255.0.0
    Default Gateway: fe80::76ea:e8ff:fede:b9aa%3
    DHCPv6 IAID: 259270634
    DHCPv6 Client DUID: 00-01-00-01-18-87-DD-15-74-27-EA-13-56-3B
    DNS Servers: 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip: Enabled
    
    
    Tunnel adapter isatap.(04CD6C50-35BA-48EA-8B26-39BF6DDB6002
    
    
    Media State: Media disconnected
    Connection-specific DNS Suffix:
    Description: Microsoft ISATAP Adapter #2
    Physical Address: 00-00-00-00-00-00-00-E0
    DHCP Enabled: No
    Autoconfiguration Enabled: Yes



    I had to manually type this up. Because of the whole no internet thing.
      My System SpecsSystem Spec

  4. #4


    You need to open the properties of your network connections/adapter and enable DHCP.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8


    Is this something I'd do on the PC or in the network settings for the wireless router?
      My System SpecsSystem Spec

  6. #6


    On your computer in Control Panel/Network.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8


    I fixed this. I forgot that some time ago I hardcoded the IP address for IPv4 because I was trying to open up the media server to outside my network. Changing my router must have invalidated that IP. Once I changed the option to obtain the IP address automatically, everything started working again. Thanks for the help!
      My System SpecsSystem Spec

  8. #8


    You're very welcome. Don't forget to mark your thread as solved
      My System SpecsSystem Spec

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