Solved Cannot connect to internet anymore

L

lokisapocalypse

New Member
Messages
4
Hi all,

I have a Windows PC that I'm running as a media server. It was connected to the internet via Powerline Ethernet Adapter as there is no wireless capability on the computer.

However, now it will not connect to the internet no matter what. I have tried the following steps.

1. Changing the ethernet cable
2. Changing to a powerline adapter that works on a different device
3. Running a long ethernet cable from a working powerline adapter to the windows pc

None of those permit me to connect to the internet.

The only thing that has changed recently is that I purchased a new cable modem that is a cable modem and wireless router.

I've tried resetting the modem but that has not resolved the issue either. Given that other powerline devices on this network also work, I don't think that's the issue.

I'm not very familiar with Windows machines so I'm not sure how else I can troubleshoot this. Any advice would make you my hero.
 

My Computer

System One

  • OS
    Windows 8
Before you switched to the Router/Modem, were your PC settings for DHCP enabled?

Is your "server" a "Desktop PC"?
If so, I would suggest changing your network card to a different slot.
If that doesn't work try that network card on a different computer to make sure that it works properly.

If possible, connect the computer to the router's ethernet and post a screenshot of CMD "IPCONFIG".
 

My Computer

System One

  • OS
    Win 8.0
    Computer type
    Laptop
    System Manufacturer/Model
    HP
Hi Bruce,

Thank you for your reply. I'm afraid I'm a novice when it comes to PCs but I'll attempt to answer your questions below:

brucedavis said:
Before you switched to the Router/Modem, were your PC settings for DHCP enabled? (Not sure)

Is your "server" a "Desktop PC"? (Yes)
If so, I would suggest changing your network card to a different slot. (Not sure how to do that)
If that doesn't work try that network card on a different computer to make sure that it works properly. (This is the only PC I have)

If possible, connect the computer to the router's ethernet and post a screenshot of CMD "IPCONFIG". (See below)
Click to expand...

Code: 
[COLOR=#2C2C2C][FONT=Open Sans]Window IP Configuration[/FONT][/COLOR][COLOR=#2C2C2C][FONT=Open Sans]
[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Host Name: MyHostName[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Primary DNS Suffix:[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Node Type: Hybrid[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]IP Routing Enabled: No[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]WINS Proxy Enabled: No[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]
[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Ethernet adapter MyEthernetAdapter[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]
[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Connection-specific DNS Suffix:[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Description: Realtek PCIe GBE Family Controller[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Physical Address: 74-27-EA-13-56-3B[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]DHCP Enabled: No[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Autoconfiguration Enabled: Yes[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]IPv6 Address: 2606:a000:474d:4a00::4(Preferred)[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Lease Obtained: Thursday, May 12, 2016 10:07:25 AM[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Lease Expires: Sunday, May 15, 2016 10:55:58 PM[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]IPv6 Address: 2606:a000:474d:4a00:30cf:645:6d5a:30d(Preferred)[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Temporary IPv6 Address: 2606:a000:474d:4a00:d33:3f1b:74bd:5bcb(Deprecated)[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Temporary IPv6 Address: 2606:a000:474d:4a00:1d29:654b:a8d6:44b8(Deprecated)[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Temporary IPv6 Address: 2606:a000:474d:4a00:6195:5f0d:998:bfed(Deprecated)[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Temporary IPv6 Address: 2606:a000:474d:4a00:84a7:b61b:dd02:ec99(Preferred)[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Link-local IPv6 Address: fe80::30cf:645:6d5a:30d%3(Preferred)[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Autoconfiguration IPv4 Address: 169.254.3.13(Preferred)[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Subnet Mask: 255.255.0.0[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Default Gateway: fe80::76ea:e8ff:fede:b9aa%3[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]DHCPv6 IAID: 259270634[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]DHCPv6 Client DUID: 00-01-00-01-18-87-DD-15-74-27-EA-13-56-3B[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]DNS Servers: 209.18.47.61[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]209.18.47.62[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]NetBIOS over Tcpip: Enabled[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]
[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Tunnel adapter isatap.(04CD6C50-35BA-48EA-8B26-39BF6DDB6002[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]
[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Media State: Media disconnected[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Connection-specific DNS Suffix:[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Description: Microsoft ISATAP Adapter #2[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Physical Address: 00-00-00-00-00-00-00-E0[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]DHCP Enabled: No[/FONT][/COLOR]
[COLOR=#2C2C2C][FONT=Open Sans]Autoconfiguration Enabled: Yes
[/FONT][/COLOR]


I had to manually type this up. Because of the whole no internet thing.
 

My Computer

System One

  • OS
    Windows 8
You need to open the properties of your network connections/adapter and enable DHCP.
 

My Computer

System One

  • OS
    Win 8.0
    Computer type
    Laptop
    System Manufacturer/Model
    HP
I fixed this. I forgot that some time ago I hardcoded the IP address for IPv4 because I was trying to open up the media server to outside my network. Changing my router must have invalidated that IP. Once I changed the option to obtain the IP address automatically, everything started working again. Thanks for the help!
 

My Computer

System One

  • OS
    Windows 8
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