Network device - can access files but displays as offline

garimh

New Member
Messages
6
I set up Windows OS8.1 (standard) on a headless server (Mediasmart ex490). My goal is to run Plex on this server and use it as a media server. Because standard version doesn't have Remote Desktop, I want to use TeamViewer to remote in.

From my desktop (Windows 10), the server shows up in my network under Media Devices (is that right?) and I can access the files on it. However, when I try to remote into it using TeamViewer, it's listed as offline. The Plex server I installed on the drive also shows up under Media Devices in the network but that is also offline.

I took the hard drive out of the server and dropped it into my desktop and everything works fine. I can remote into it using TeamViewer, Plex shows up on network, etc. but as soon as I put the drive back into the server, the above problems happen.

As the server is headless, I've set the power settings on the drive to never sleep and tried setting it to auto login to desktop without password and still no luck.

Any ideas? Can't really see why this drive would behave so different in my desktop than it does in my server. Although when drive is in my desktop, the connection is wifi. In the server, it's connected via ethernet. Could that have something to do with it?

Thanks
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
Just a quick check, You have Teamveiwer running on both systems and you have the Local LAN option checked on both systems and the autoconnect settings are set up From your system the "plex" system should show on the sidebar in Teamviewer

BTW if you set up Teamviewer correctly and allow Login support you can add a password and actually log-in remotely which is the normal way with a server
 

My Computer

System One

  • OS
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Real World Computing
    CPU
    AMD FX8350 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics Card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    1920 x 1080 @60Hz + 1920 x 1080 @60Hz
    Hard Drives
    Internal
    Crucial 256GB SSD,
    WDC WD30EZRX-00D8PB0 3TB,
    Toshiba HDWD130 3TB
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)

    NAS
    Seagate ST4000DM000
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Devil Red Tower
    Cooling
    Stock CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Keyboard
    Logitech Wireless K710 & K270
    Mouse
    Logitech Wireless M710 M185 & M570 Trackball
    Internet Speed
    37Mb/s Down - 9.5Mb/s Up
    Browser
    Chrome
    Antivirus
    BitDefender Total Security 2017
    Other Info
    Also run...

    Desktop - 6Core 8GB - Windows 10 Enterprise x64,
    Laptop - Quad 8GB - Windows 10 Pro x64
    Netbook - Ubuntu
    2 x Nexus 7 Android tablets
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    HTC One Android Smartphone
Thanks for reply. Teamviewer is running on both systems and I set up unattended access on OS8 drive. However, I don't recall if I have Local LAN option checked (wasn't aware of that one) so will have to pull drive and make sure it's checked.

I don't understand what you mean about Plex showing up in Teamviewer sidebar. Other than being able to remote in to OS8 desktop and then perhaps make changes to Plex settings if needed, I didn't think there was any connection between Teamviewer and Plex. Why would Plex show up in Teamviewer sidebar?

Regarding correct set up of Teamviewer, do you mean I would be able to remotely connect to computer that is logged out so I wouldn't need to leave that remote computer logged in? That would be preferable although I don't know if computer would need to be logged in in order for Plex to work. Will have to look into that.

I will try checking Local Lan options on both computers tonight and update. Thanks.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
By "Plex" System I just meant the System that you are or intend to run Plex on - sorry for any confusion. Teamviewer has a side bar that actually shows which devices are in your groups and which are available, you can set this up to either group things together and / or which are On-line /Off-line

The basic teamviewer setup assumes that all devices are connected to the internet to allow access from anywhere worldwide, In cases where the devices are in the same location the LAN option makes use of local connections rather than using the TeamViewer Servers, you can also set this local connection to be the only one you use as this can save a number of un-needed messages to and from the net
 

My Computer

System One

  • OS
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Real World Computing
    CPU
    AMD FX8350 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics Card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    1920 x 1080 @60Hz + 1920 x 1080 @60Hz
    Hard Drives
    Internal
    Crucial 256GB SSD,
    WDC WD30EZRX-00D8PB0 3TB,
    Toshiba HDWD130 3TB
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)

    NAS
    Seagate ST4000DM000
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Devil Red Tower
    Cooling
    Stock CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Keyboard
    Logitech Wireless K710 & K270
    Mouse
    Logitech Wireless M710 M185 & M570 Trackball
    Internet Speed
    37Mb/s Down - 9.5Mb/s Up
    Browser
    Chrome
    Antivirus
    BitDefender Total Security 2017
    Other Info
    Also run...

    Desktop - 6Core 8GB - Windows 10 Enterprise x64,
    Laptop - Quad 8GB - Windows 10 Pro x64
    Netbook - Ubuntu
    2 x Nexus 7 Android tablets
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    HTC One Android Smartphone
Thanks. One additional question as you seem to know Teamviewer very well :)

I set up a Teamviewer account so I could easily remote into my home server. Although I don't have Teamviewer on my computer at work, I did log into the Teamviewer website from work and it shows my home server as being offline. Does that not mean that the LAN Option check boxes are not my problem as the server should show up as online if I'm logging into the Teamviewer website from a computer outside my LAN?
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
By server are you talking about the actual server and not a Teamviewer Server (Local Teamviever server Is always left Blank on my set-ups)

The things I always do are ( some are in the Advanced setup)

set up a specific personal password for each device ( this can be the same or different for each System)
Enable the LAN option ( I set it to allow LAN but not do do it Exclusively
Assign each device to my personal TeamViewer Account
Set Access to Full
Set "Full access control when a partner is connecting to the windows Login Screen" to On
Set windows login to Administrators Only
Start Teamviewer with Windows ON for at least the server
Inactivity Timer - Off
Use UDP - On

And I see any systems which are in my lists but I will only be able to access those that are switched on and running a Teamviewer session


Team Viewer Sidebar.PNG

None of the devices are switched on apart from my actual system in use others are shown in the off-line group, but would move to the available group if switched on as the all start Teamviewer with windows
 

My Computer

System One

  • OS
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Real World Computing
    CPU
    AMD FX8350 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics Card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    1920 x 1080 @60Hz + 1920 x 1080 @60Hz
    Hard Drives
    Internal
    Crucial 256GB SSD,
    WDC WD30EZRX-00D8PB0 3TB,
    Toshiba HDWD130 3TB
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)

    NAS
    Seagate ST4000DM000
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Devil Red Tower
    Cooling
    Stock CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Keyboard
    Logitech Wireless K710 & K270
    Mouse
    Logitech Wireless M710 M185 & M570 Trackball
    Internet Speed
    37Mb/s Down - 9.5Mb/s Up
    Browser
    Chrome
    Antivirus
    BitDefender Total Security 2017
    Other Info
    Also run...

    Desktop - 6Core 8GB - Windows 10 Enterprise x64,
    Laptop - Quad 8GB - Windows 10 Pro x64
    Netbook - Ubuntu
    2 x Nexus 7 Android tablets
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    HTC One Android Smartphone
Thanks for replies. There must be some sort of hardware limitation with my ex490. Like I said, the drive works perfectly fine in my desktop and is easily accessible using Teamviewer. However, when I put the drive in the ex490, Teamviewer shows it as offline even though I can access the files on it. I tried turning the firewall off completely and that didn't work. There's only one account on the drive and that's the admin account. I've run out of things to try. Very frustrating.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
Think I figured this one out. From what I've read, Teamviewer uses the mac address of the computer to set up the ID number. So when I'm swapping the hard drive over to another computer, the mac address no longer matches and it won't connect. As there is no way for me to install Teamviewer on completely headless machine, looks like my only option is to upgrade to 8.1 Pro and use Remote Desktop.

Thanks for the replies. Much appreciated!
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
The MAC address is just related and Unique to the network Interface Card - changing the HDD should not change the MAC address.

What I would do when setting up a Headless unit is temporarily connect it to a Monitor and Keyboard, (I came from an age where a mouse was optional so find it's an option, and I can navigate windows without one ), I have a VGA port available on a few TVs here so can always find a spare monitor and always keep a USB and PS2 keyboard "in stock"
 

My Computer

System One

  • OS
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Real World Computing
    CPU
    AMD FX8350 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics Card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    1920 x 1080 @60Hz + 1920 x 1080 @60Hz
    Hard Drives
    Internal
    Crucial 256GB SSD,
    WDC WD30EZRX-00D8PB0 3TB,
    Toshiba HDWD130 3TB
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)

    NAS
    Seagate ST4000DM000
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Devil Red Tower
    Cooling
    Stock CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Keyboard
    Logitech Wireless K710 & K270
    Mouse
    Logitech Wireless M710 M185 & M570 Trackball
    Internet Speed
    37Mb/s Down - 9.5Mb/s Up
    Browser
    Chrome
    Antivirus
    BitDefender Total Security 2017
    Other Info
    Also run...

    Desktop - 6Core 8GB - Windows 10 Enterprise x64,
    Laptop - Quad 8GB - Windows 10 Pro x64
    Netbook - Ubuntu
    2 x Nexus 7 Android tablets
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    HTC One Android Smartphone
HI Barman. Unfortunately, the machine that I'm swapping the hard drive into (an HP Mediasmart ex490), doesn't have inputs for a monitor. It used to run Windows Home Server and is completely headless so there's no way to do an initial install of Teamviewer on it without moving the hard drive to another machine, installing TV and then swapping back.

I'm confused by what you're saying about the mac address though. If I put the hard drive in my Dell desktop, install TV on the hard drive and then move that hard drive into the HP machine, won't the mac address of the TV ID be tied to the NIC of the Dell? That's the only explanation I can come up with as to why it's not working.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
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