Windows 8 and 8.1 Forums


Unable to connect to 5GHz Wifi on NETGEAR Tri-Band Router

  1. #1


    Posts : 4
    Windows 8.1

    Unable to connect to 5GHz Wifi on NETGEAR Tri-Band Router


    Hello

    I recently got the newest NETGEAR router device, the NETGEAR Nighthawk X8 AC5300 Smart WiFi Router, and I am unable to connect to the 5GHz WiFi it provides on its Tri-band WiFi. I am currently only on its 2.4GHz WIFI, which I assume is lesser than the 5G. I am able to connect to the 5GHz on my smart phone, so I know it exists from the router. I am running a windows 8.1 currently on a desktop on an HP Envy 700-213 Desktop PC.

    Edit:
    My computer supports 802.11b, 802.11g, and 802.11n radio types - which supports 5GHz WiFi
    My adapter is a Ralink RT3290 802.11bgn Wi-Fi Adapter

    Any ideas for why I am unable to connect to this WiFi?
    Last edited by Anderson224; 02 Oct 2015 at 14:09. Reason: Added Information

      My System SpecsSystem Spec

  2. #2


    N. Calif
    Posts : 2,588
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)


    The most likely explanation is that the wifi adapter in your HP Envy 700-213 doesn't support the 5Ghz band.

    If you really want to connect at 5Ghz you will need to get a new wifi adapter for your computer.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Quote Originally Posted by strollin View Post
    The most likely explanation is that the wifi adapter in your HP Envy 700-213 doesn't support the 5Ghz band.

    If you really want to connect at 5Ghz you will need to get a new wifi adapter for your computer.
    My computer supports 802.11b, 802.11g, and 802.11n radio types - Looked it up and said my wifi adapter supports 5GHz, so that shouldn't be the problem.
      My System SpecsSystem Spec

  4. #4


    802/11 a is for 5Mhz, not b, g or n. Wireless Standards: 802.11a, 802.11b/g/n and 802.11ac
      My System SpecsSystem Spec

  5. #5


    N. Calif
    Posts : 2,588
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)


    Do you see the 5Ghz connection in the list of available hotspots but are unable to connect to it?

    Your wifi adapter needs to support the 802.11 AC standard in order to have dual band capabilities. Can you post the model of you wifi adapter?
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8.1


    Quote Originally Posted by strollin View Post
    Do you see the 5Ghz connection in the list of available hotspots but are unable to connect to it?

    Your wifi adapter needs to support the 802.11 AC standard in order to have dual band capabilities. Can you post the model of you wifi adapter?
    Ah, I see now - my adapter is a Ralink RT3290 802.11bgn Wi-Fi Adapter, and doesn't support 802.11ac. Do you know where I can get a WiFi adapter/Ethernet card that supports 802.11ac (stores like Best Buy, etc.)?
      My System SpecsSystem Spec

  7. #7


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Read through this thread even though a different model within the Envy series should still apply: Dual band wifi adapter replacement - HP Support Forum - 3608379

    Edit: Never mind I'm always thinking laptop but again a 7260 PCIe card should work just fine.
      My System SpecsSystem Spec

  8. #8


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Open up a Command window and at the prompt enter without the quotes "netsh wlan show all". You can also show the wlan device driver info by using the following in a command window "netsh wlan show drivers"
      My System SpecsSystem Spec

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