Windows 8 and 8.1 Forums


wifi adapter gone missing

  1. #1


    Posts : 2
    windows 8.1 64 bit

    wifi adapter gone missing


    I have an inspiron dell 3542 laptop that runs on windows 8.1 64 bit...after doing a system restore my wifi stopped working...there is no enable/disable option and restoring the system does nothing..i even reinstalled windows to no avail.i noticed that the adapter in device manager doesnt exist and that seems to be the root of the problem..i installed some supposed drivers by transfering the install file through usb but nothing changed...i would appreciate any forms of help.

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Supposed drivers? You should download the drivers from the Dell site for your model and try those. Make sure they are the ones for 8.1 64-bit.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    windows 8.1 64 bit


    Quote Originally Posted by popeye View Post
    Supposed drivers? You should download the drivers from the Dell site for your model and try those. Make sure they are the ones for 8.1 64-bit.
    I called them supposed out of frustration cause i downloaded the official ones from the same site that you provided..any ideas or a direct link with the files i need to use?cause i dont have internet on my laptop due to my current problem
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Here is where I looked: Product Support | Dell US

    Click image for larger version
      My System SpecsSystem Spec

  5. #5


    Try the System analysis tool on the Dell support web site dell.com/support.

    Click image for larger version

    I believe you need to use Internet Explorer for the tool to work correctly, but I'm not sure about that.
      My System SpecsSystem Spec

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