Windows 8 and 8.1 Forums


Cannot update Antvirus and Windows update failure

  1. #1


    Posts : 20
    Window 8.1

    Cannot update Antvirus and Windows update failure


    Hi guys, I've been having this problem the last few days where I am unable to update my trend micro antivirus. Every time i try to update i receive a message saying "could not connect to the server, please check your internet connection"" despite having full internet access. I have also been having problems with windows update, where updates continuously fail whenever i try to update them. Additionally i noticed that while browsing the internet my connection occasionally timed out, so i pinged a large website like goal.com on cmd and saw that the connection timed out. I ran a full antivirus scan using the trend micro and the kaspersky tool (KVRT.exe) and found no threats to be detected. I also tried using malwarebytes to scan the computer but when i installed it it required to update its databases before scanning and hence that update also timed out. I tried flushing the dns and and resetting the ip using netsh as well as other past solutions found on here to no avail. Your help and time would be much appreciated. Thank you.

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Have you tried running, in admin cmd prompts-

    sfc /scannow

    Dism /Online /Cleanup-Image /RestoreHealth

    & finally sfc /scannow again ?

    & restarting after all the scans are done ?
      My System SpecsSystem Spec

  3. #3


    Posts : 20
    Window 8.1


    Yes i tried the sfc scannow and at the end of it said there were problems that could not be fixed and i have not yet tried the Dism /Online /Cleanup-Image /RestoreHealth but i tried the Dism /Online /Cleanup-Image /ScanHealth to which the response was something like could not connect to network. Should i try the restore health version now?
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by Abmah View Post
    Yes i tried the sfc scannow and at the end of it said there were problems that could not be fixed and i have not yet tried the Dism /Online /Cleanup-Image /RestoreHealth but i tried the Dism /Online /Cleanup-Image /ScannedHealth to which the response was something like could not connect to network. Should i try the restore health version now?
    Yes-Try dism.

    Post your sfc cbs log too.
    Attach it.
    They are too long to post the contents.
    Example-

    CBS.zip

    A picture-

    Click image for larger version

    Dism hangs on 20% for a long time.
      My System SpecsSystem Spec

  5. #5


    Posts : 20
    Window 8.1


    Okay trying Dism and here's my sfc cbs log:
    and sorry if i take too long to reply my connection keeps timing out

    CBS.zip
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    It seems there is a driver issue.

    Click image for larger version

    The .json file errors can be ignored.
    If dism works for you it should fix the driver issue.
    Remember to run sfc /scannow after dism is finished.
      My System SpecsSystem Spec

  7. #7


    Posts : 20
    Window 8.1


    Unfortunately dism didn't end up working:

    Click image for larger version

    I am running sfc /scannow now
    Attached Thumbnails Attached Thumbnails Dism.png  
      My System SpecsSystem Spec

  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Sorry dism failed.

    Someone here may tell you how to get it to work from an install.wim.

    Good luck.
      My System SpecsSystem Spec

  9. #9


    Posts : 20
    Window 8.1


    Thank you for help and time David
    hopefully someone can lead on from your help
      My System SpecsSystem Spec

  10. #10


    Posts : 20
    Window 8.1


    Hi David so i reinstalled my network adapter and my trend micro antivirus updated not long after . However i still find my request times out when pinging a large website:

    Click image for larger version

    And additionally my windows update continues to fail
    Click image for larger version

    Click image for larger version

    and when checking for new updates i receive this message:

    Click image for larger version
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
Cannot update Antvirus and Windows update failure
Related Threads
I have been running my desktop system under WIndows 8.1 since release, and I started having a problem the other day. The system seems to have hung up completely, so I powered it down (it is usually up 24 x 7 since I use it as a DVR along with my computer usage). It seemed to be ok when it...
Failure configuring Windows update in Windows Updates & Activation
Hello one and all, I am new to this forum and of course having a issue. I am new to Windows 8 with a new Asus X550E series computer. When I try to do an update to 8.1 it says and I quote "Failure configuring Windows updates Reverting changes Do not turn off you computer." I have called Asus tech...
Windows Update Failure in Windows Updates & Activation
I'm using the Asus Eee Slate EP121. This happened more than once that Windows prompted me to install an update, then fails. Sometimes the update prompt disappears even though it was not installed. Today it prompted me to install an update called "Qualcomm Atheros Communications driver update for...
This was happening to me , "failure configuring windows update, reverting changes, do not turn off your computer." I had a lengthy case with MS Support via phone and Logmein , there must have been 20 phone calls over 2 months. I had Windows 8 Media Center Edition. The in-place upgrade would...
Help windows update failure in Windows Updates & Activation
Please I need someone to help me with this. Upon booting my laptop this afternoon I got greeted in windows 8 with a message of failure to configure windows updates reverting changes. Do not turn off your computer, It rebooted twice and then went to the login screen. What went wrong with the...
Solved Failure configuring Windows update in Windows Updates & Activation
Win8 Pro. I ran update and tried to install 2 important items and on reboot I got the message "Failure configuring Windows update". Please advise.
I was running Windows XP previously and I was using a D-Link DWL-G650 rev.B wireless card. The card itself worked just fine during the activation process but once Windows boots, it says the device fails to start. I do see in Windows Update that there is an update for this device. I can uninstall...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook