Windows 8 and 8.1 Forums


Intermittent wireless connection?

  1. #1


    Posts : 67
    Windows 8.1

    Intermittent wireless connection?


    Does anyone know of any reasons why a wireless connection would be intermittent?

    My mother's wireless is cutting out randomly for extended periods - hours, not just seconds - for no obvious reason. Let me tell you about her setup. She's in a small house and has a laptop that she connects wirelessly. My brother has his computer setup in the basement. He has a desktop and a cell phone; the desktop connects via ethernet, the phone connects wirelessly. The internet arrives via a fiber optic cable. My brother has had no connection issues via ethernet. The last time my mother lost her wireless connection, she went downstairs and my brother assured her that he was online with his desktop and could access websites at that moment.

    All this suggests that the connection from the ISP is fine but that wireless within the house is intermittent. Why would that be? I've checked the router settings - they have a modem/router combo - and everything seemed fine there. But, just as I finished checking everything - I didn't change anything - we lost the wireless again so I'm unable to troubleshoot further until it comes back.

    Could the wireless section of the router be failing, in which case we could try to get another modem from the ISP?

    Could the wireless connectivity within her laptop be failing? Are there any diagnostics I could run to figure that out? It's a very new laptop, she's just had it since Mother's Day this year so I'm reluctant to believe it is failing already but I can't rule it out either.

      My System SpecsSystem Spec

  2. #2


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Interference is one cause, cell phone, wireless home phones, metal objects, distance and being in a basement could be something in between walls. Just start happening since had new laptop and was router in same area always ? Look here
    https://iihelp.iinet.net.au/Troubles...ork_-_Dropouts
      My System SpecsSystem Spec

  3. #3


    Posts : 67
    Windows 8.1


    I'm skeptical about the problem being anything in the house. The house is small and hasn't had any significant construction in years. The modem hasn't moved and is a short distance from where my mother uses her laptop, which is basically the floor above the modem and 15 feet or so to the east. I appreciate the link and will have a look at the various sorts of dropouts that it mentions to try to diagnose things. This will probably wait until I'm up there the next time in a couple of weeks where I can do some more conclusive testing and troubleshooting, particularly to determine if the ethernet is having any issues or if any other wireless devices are having trouble.

    Thanks for your suggestions. I look forward to other ideas if anyone has any.
      My System SpecsSystem Spec

  4. #4


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    O.k. what i wanted to know if always in same place and has worked fine there. Can not rule out interference. Try make sure laptops network drivers are up to date. As said before ethernet to a desktop is fine, doubtful just an issue with wireless on router, something avbout different channels read before for WiFi. YW, as hard for you not being there too, even troubleshoot within windows.
      My System SpecsSystem Spec

  5. #5


    Posts : 67
    Windows 8.1


    Quote Originally Posted by jds63 View Post
    O.k. what i wanted to know if always in same place and has worked fine there. Can not rule out interference. Try make sure laptops network drivers are up to date. As said before ethernet to a desktop is fine, doubtful just an issue with wireless on router, something avbout different channels read before for WiFi. YW, as hard for you not being there too, even troubleshoot within windows.
    I suppose interference can't be ignored but I'm not sure what might have suddenly appeared to cause that interference. It certainly wouldn't be something like adding an addition to the house that moved the modem and laptop further apart. Or a renovation that introduced new materials between the modem and the laptop.

    Thanks for the suggestion about the network drivers. I can check the ASUS website and see if they have new ones for her laptop.

    Sorry, I'm not familiar with "YW".

    I'll certainly be able to do more when I'm in the house. A quick walkthru may give me a clue and a quick check for other networks may reveal a new network that may be on the same channel; a simple channel change may fix everything.
      My System SpecsSystem Spec

  6. #6


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    YW, Your Welcome ! Sorry not only building material, metal etc.. as i listed other devices that can cause interference as this is just one cause not the only cause. Exactly as i think said about Mother she was not computer literate, so really need get as much info as possible for us to help too.
    Check some settings in Network in Windows on laptop ,plus can run troubleshooting as something there could of changed also.
      My System SpecsSystem Spec

  7. #7


    Posts : 67
    Windows 8.1


    My brother has a cell phone that uses the WiFi too. I suppose there's an outside chance he is doing something on the same channel as her and at the same time and that his phone knocks her connection off. That bears investigation too.
      My System SpecsSystem Spec

  8. #8


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by RhinoCan View Post
    My brother has a cell phone that uses the WiFi too. I suppose there's an outside chance he is doing something on the same channel as her and at the same time and that his phone knocks her connection off. That bears investigation too.
    That i am not really familiar with, cell phone wifi, but i think 2 should be able to share wifi. But does make a good point only if he is also experiencing issue with cell phone too. I have a tablet with WiFi in house and using same router as my Desktop on Ethernet connections, as never had to change channels or anything, not sure if exactly the same idea, but tablets are similar to laptop in ways and being portable (wireless).

    Never hurts to ask ISP as you are paying them for service, sometimes have diagnostic utilities to use.
      My System SpecsSystem Spec

  9. #9


    Next time your there, install TeamViewer so you can work on the laptop remotely. Has saved me many, many hours of frustration and travel. Alternatively look into setting up Remote Desktop for the same reason.

    Also, what is the make and full model number of the laptop (I'm guessing the ones shown in your specs are your and not your mothers).
      My System SpecsSystem Spec

  10. #10


    Posts : 67
    Windows 8.1


    Quote Originally Posted by Ztruker View Post
    Next time your there, install TeamViewer so you can work on the laptop remotely. Has saved me many, many hours of frustration and travel. Alternatively look into setting up Remote Desktop for the same reason.

    Also, what is the make and full model number of the laptop (I'm guessing the ones shown in your specs are your and not your mothers).
    Ztruker, I already have TeamViewer on both computers for exactly the reasons you suggest. :-) Unfortunately, TeamViewer doesn't work very well when we lose the wireless connection which is why I created this thread ;-) We are thinking of running an ethernet cable between the modem and the laptop as a backup if we can't resolve this situation (or even if we can) but that isn't in place yet.

    Re specs: the specs shown are mine, as you guessed, but my mother's laptop is also an ASUS laptop running Win8.1. Her model number is X554L.
      My System SpecsSystem Spec

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