Windows 8 and 8.1 Forums


Unable to connect to internet via wifi or ethernet

  1. #11


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Quote Originally Posted by popeye View Post
    Quote Originally Posted by Ztruker View Post
    System Restore to before you installed Zonealarm.
    A lot of this third party crap is just that............crap!
    Tell me about it. You can never successfully remove all of Norton, Wild Tangent, etc., unless you want to spend a week going through the various directories, and Registry settings to get rid of them.

    I stopped dealing with full wipe on the third party stuff, other than use Revo & CCleaner to get rid of the main stuff. With how Microsoft has layered things, by making it so difficult in getting rid of all of the Metro crap.

    Working on cleaning out all of the unnecessary garbage in Windows 8 & 10, is worse than working on one of today's vehicles, or a newer series Jet plane as guys at my wife's shop states, that do work on Corporate Jets.

      My System SpecsSystem Spec

  2. #12


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    You really do not need to use CCleaner every day. I use it and Revo, when I first installed 8.1 back on my Laptop, because of some POS changes that Ubuntu made to their Linux distro. After I got it tweaked, which took probably a total of one day (yes I have more time in the world than I should, because I am retired).

    I then just use Clonezilla to save the whole disk to my NAS. If I make any major changes, then it could be almost 6 months or more, before I do another backup. I will make one before I load 10 on both laptops, then after I clean out the garbage and fix the other things with 10. I will make a new backup under a folder titled "windows_10", so I know when I do a NFS backup or restore. Which is Linux, 8 or 10.
      My System SpecsSystem Spec

  3. #13


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    I am wondering if the Blackberry or VMware could be the issue. What does it show if you go into Cmd and run "netsh wlan show all"?
      My System SpecsSystem Spec

  4. #14


    Posts : 13
    windows 8


    Broe23, here you go. Thanks for your replies.

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>netsh wlan show all
    Wireless System Information Summary
    (Time: 25/05/2015 01:13:27 Eastern Standard Time)




    =======================================================================
    ============================== SHOW DRIVERS ===========================
    =======================================================================




    Interface name: Wi-Fi


    Driver : Intel(R) Wireless-N 7260
    Vendor : Intel Corporation
    Provider : Intel
    Date : 23/03/2015
    Version : 17.16.0.4
    INF file : C:\Windows\INF\oem198.inf
    Files : 3 total
    C:\Windows\system32\DRIVERS\Netwbw02.sys
    C:\Windows\system32\DRIVERS\Netwfw02.dat
    C:\Windows\system32\drivers\vwifibus.sys
    Type : Native Wi-Fi Driver
    Radio types supported : 802.11b 802.11g 802.11n
    FIPS 140-2 mode supported : Yes
    802.11w Management Frame Protection supported : Yes
    Hosted network supported : Yes
    Authentication and cipher supported in infrastructure mode:
    Open None
    Open WEP-40bit
    Open WEP-104bit
    Open WEP
    WPA-Enterprise TKIP
    WPA-Enterprise CCMP
    WPA-Personal TKIP
    WPA-Personal CCMP
    WPA2-Enterprise TKIP
    WPA2-Enterprise CCMP
    WPA2-Personal TKIP
    WPA2-Personal CCMP
    Open Vendor defined
    Vendor defined Vendor defined
    Authentication and cipher supported in ad-hoc mode:
    Open None
    Open WEP-40bit
    Open WEP-104bit
    Open WEP
    WPA2-Personal CCMP
    IHV service present : Yes
    IHV adapter OUI : [00 80 86], type: [00]
    IHV extensibility DLL path: C:\Windows\System32\IWMSSvc.dll
    IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}
    IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}




    =======================================================================
    ============================= SHOW INTERFACES =========================
    =======================================================================




    There is 1 interface on the system:


    Name : Wi-Fi
    Description : Intel(R) Wireless-N 7260
    GUID : 26c89ae8-39bc-47f1-885b-fbc566c89a16
    Physical address : fc:f8:ae:c4:83:12
    State : connected
    SSID : LittleSpruce
    BSSID : 20:aa:4b:b5:da:6e
    Network type : Infrastructure
    Radio type : 802.11n
    Authentication : WPA2-Personal
    Cipher : CCMP
    Connection mode : Auto Connect
    Channel : 1
    Receive rate (Mbps) : 300
    Transmit rate (Mbps) : 300
    Signal : 60%
    Profile : LittleSpruce


    Hosted network status : Not started




    =======================================================================
    =========================== SHOW HOSTED NETWORK =======================
    =======================================================================




    Hosted network settings
    -----------------------
    Mode : Allowed
    SSID name : "tegra"
    Max number of clients : 4
    Authentication : WPA2-Personal
    Cipher : CCMP


    Hosted network status
    ---------------------
    Status : Not started




    =======================================================================
    ============================= SHOW SETTINGS ===========================
    =======================================================================




    Wireless LAN settings
    ---------------------
    Show blocked networks in visible network list: No


    Only use GP profiles on GP-configured networks: No


    Hosted network mode allowed in WLAN service: Yes


    Allow shared user credentials for network authentication: Yes


    Block period: Not Configured.


    Auto configuration logic is enabled on interface "Wi-Fi"




    =======================================================================
    ============================== SHOW FILTERS ===========================
    =======================================================================




    Allow list on the system (group policy)
    ---------------------------------------
    <None>


    Allow list on the system (user)
    -------------------------------
    <None>


    Block list on the system (group policy)
    ---------------------------------------
    <None>


    Block list on the system (user)
    -------------------------------
    <None>




    =======================================================================
    =========================== SHOW CREATEALLUSER ========================
    =======================================================================




    Everyone is allowed to create all user profiles.




    =======================================================================
    ============================= SHOW PROFILES ===========================
    =======================================================================




    Profiles on interface Wi-Fi:


    Group policy profiles (read only)
    ---------------------------------
    <None>


    User profiles
    -------------
    All User Profile : LittleSpruce




    =======================================================================
    ========================== SHOW PROFILES NAME=* =======================
    =======================================================================




    Profile LittleSpruce on interface Wi-Fi:
    =======================================================================


    Applied: All User Profile


    Profile information
    -------------------
    Version : 1
    Type : Wireless LAN
    Name : LittleSpruce
    Control options :
    Connection mode : Connect automatically
    Network broadcast : Connect only if this network is broadcasting
    AutoSwitch : Do not switch to other networks


    Connectivity settings
    ---------------------
    Number of SSIDs : 1
    SSID name : "LittleSpruce"
    Network type : Infrastructure
    Radio type : [ Any Radio Type ]
    Vendor extension : Not present


    Security settings
    -----------------
    Authentication : WPA2-Personal
    Cipher : CCMP
    Security key : Present


    Cost settings
    -------------
    Cost : Unrestricted
    Congested : No
    Approaching Data Limit : No
    Over Data Limit : No
    Roaming : No
    Cost Source : Default




    =======================================================================
    ======================= SHOW NETWORKS MODE=BSSID ======================
    =======================================================================




    Interface name : Wi-Fi
    There are 2 networks currently visible.


    SSID 1 : LittleSpruce
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 20:aa:4b:b5:da:6e
    Signal : 60%
    Radio type : 802.11n
    Channel : 1
    Basic rates (Mbps) : 6.5 16 19.5 117
    Other rates (Mbps) : 18 19.5 24 36 39 48 54 156


    SSID 2 : LittleSpruce-guest
    Network type : Infrastructure
    Authentication : Open
    Encryption : None
    BSSID 1 : 20:aa:4b:b5:da:6f
    Signal : 46%
    Radio type : 802.11n
    Channel : 1
    Basic rates (Mbps) : 6.5 16 19.5 117
    Other rates (Mbps) : 18 19.5 24 36 39 48 54 156




    C:\Windows\system32>
      My System SpecsSystem Spec

  5. #15


    Quote Originally Posted by keysissue View Post
    Ztucker, thanks again for helping me out man.

    I went into every single entry in device manager and expanded them. No yellow exclamation marks. Surprisingly, my wireless card also shows up.
    Right click on and Uninstall all the entries under Network Adapter that are dimmed, meaning not connected. Reboot and see if that makes any difference.

    Also try these from a Elevated Command Prompt:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
    Reset TCP/IP stack to installation defaults: netsh int ip reset reset.log
    Clear ARP Cache: netsh interface ip delete arpcache
    Flush DNS cache: ipconfig /flushdns
      My System SpecsSystem Spec

  6. #16


    Posts : 13
    windows 8


    Hello Ztucker, none of them were dimmed. However, I went ahead and uninstalled the Blackberry VPN and the VMware ones. I entered all of those commands waited three minutes and then shut down. Upon restart the problem of Limited Internet and no internet connectivity persists.

    Do you have any other ideas?
      My System SpecsSystem Spec

  7. #17


    None are dimmed?

    I count 19 in the image you posted. By dimmed I mean the icon is fainter than the icon for a device that is connected.

    As a test, disable Windows Firewall and your anti-virus, see if that has any effect.

    You could also try running the following commands from a Elevated Command Prompt, up to 3 times if necessary if problems are found. If none found them no need to rerun.

    Open a Elevated Command Prompt:
    Press WIN + X to open Start context menu.
    Select Command Prompt (Admin)​.

    Run the following commands sequentially. Wait for each one to finish as it can take awhile.
    Dism /Online /Cleanup-Image /StartComponentCleanup
    Dism /Online /Cleanup-Image /RestoreHealth
    SFC /scannow
      My System SpecsSystem Spec

  8. #18


    Posts : 13
    windows 8


    Hello ztucker, I did not see the other devices because I had forgotten to select view hidden devices. I was able to delete some of the dimmed ones but some did not budge. I ran the commands you suggested, please see the results below.


    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031

    Image Version: 6.3.9600.17031

    [==========================100.0%==========================]

    Error: 0x800f0906

    The source files could not be downloaded.
    Use the "source" option to specify the location of the files that are required t
    o restore the feature. For more information on specifying a source location, see
    Configure a Windows Repair Source.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Windows\system32>SFC /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.

    C:\Windows\system32>
      My System SpecsSystem Spec

  9. #19


    I don't see the first one: Dism /Online /Cleanup-Image /StartComponentCleanup

    Let me see if I can get an expert on "The source files could not be downloaded" problem to stop in and advise.
      My System SpecsSystem Spec

  10. #20


    Posts : 13
    windows 8


    Hey Ztucker the first one went through without issue and said it was successful which is why I didnt include it.

    Thanks so much for asking someone else to help me.
      My System SpecsSystem Spec

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