Windows 8 and 8.1 Forums


Network Adapter problem - Intel(R) Dual Band Wireless-AC 7

  1. #1


    Posts : 7
    Windows 8.1 Single Language

    Network Adapter problem - Intel(R) Dual Band Wireless-AC 7


    Hi! First of all, I'm sorry if my English is bad. My laptop is running on Windows 8.1 Single Language. I just bought this about a month ago and I'm having this weird problem.

    Cases that my network adapter connects to my computer:
    1.) After restart
    2.) When the network adapter successfully starts and then shut the computer down then start it again

    Cases that my network adapter does not connect to my computer:
    1.) Turning the computer on after a few hours from the last shutdown

    I have done the following things:
    1.) Update the driver
    2.) Not allowing the computer to turn off the network adapter
    3.) Uninstall and reinstall network adapter
    4.) Release and renew IPv4 address
    5.) Disable Proset services
    6.) Disable Bluetooth driver and services
    7.) Set WLAN AutoConfig to automatically start

    Is this a hardware related problem or a driver problem? Do you know how to fix this?

    Thanks!

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Not enough information regarding which model of wireless adapter you have, what mfg & model of router/gateway. Download Speccy from piriform.com and post the URL it gives you after you run the tool.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1 Single Language


    Quote Originally Posted by broe23 View Post
    Not enough information regarding which model of wireless adapter you have, what mfg & model of router/gateway. Download Speccy from piriform.com and post the URL it gives you after you run the tool.
    Sorry about that. The network adapter is Intel(R) Dual Band Wireless-AC 7260. I only use mhotspot to create a wifi using the other computer.
    Here's some of the information I got when I ran the tool:

    Summary
    Operating System
    Windows 8.1 Single Language 64-bit
    CPU
    Intel Core i7 4510U @ 2.00GHz 53 °C
    Haswell ULT 22nm Technology
    RAM
    8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
    Motherboard
    ASUSTeK COMPUTER INC. UX303LN (SOCKET 0) 54 °C
    Graphics
    Generic PnP Monitor (1920x1080@60Hz)
    Intel HD Graphics Family (ASUStek Computer Inc)
    2047MB NVIDIA GeForce 840M (ASUStek Computer Inc) 50 °C
    Storage
    238GB SanDisk SD6SB1M256G1002 (SSD) 42 °C
    Optical Drives
    No optical disk drives detected
    Audio
    Conexant SmartAudio HD
    Operating System
    Windows 8.1 Single Language 64-bit
    ASUS Wireless Radio Control
    HID-compliant wireless radio controls
    CPU
    Intel Core i7 4510U
    Cores 2
    Threads 4
    Name Intel Core i7 4510U
    Code Name Haswell ULT
    Package Socket 1168 BGA
    Technology 22nm
    Specification Intel Core i7-4510U CPU @ 2.00GHz
    Family 6
    Extended Family 6
    Model 5
    Extended Model 45
    Stepping 1
    Revision C0
    Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3
    Virtualization Supported, Enabled
    Hyperthreading Supported, Enabled
    Fan Speed 2200 RPM
    Bus Speed 99.8 MHz
    Stock Core Speed 2000 MHz
    Stock Bus Speed 100 MHz
    Average Temperature 53 °C
    Caches
    L1 Data Cache Size 2 x 32 KBytes
    L1 Instructions Cache Size 2 x 32 KBytes
    L2 Unified Cache Size 2 x 256 KBytes
    L3 Unified Cache Size 4096 KBytes
    Cores
    Core 0
    Core Speed 2794.3 MHz
    Multiplier x 28.0
    Bus Speed 99.8 MHz
    Temperature 54 °C
    Threads APIC ID: 0, 1
    Core 1
    Core Speed 2794.3 MHz
    Multiplier x 28.0
    Bus Speed 99.8 MHz
    Temperature 52 °C
    Threads APIC ID: 2, 3
    Motherboard
    Manufacturer ASUSTeK COMPUTER INC.
    Model UX303LN (SOCKET 0)
    Version 1.0
    Chipset Vendor Intel
    Chipset Model Haswell-ULT
    Chipset Revision 0B
    Southbridge Vendor Intel
    Southbridge Model ID9C43
    Southbridge Revision 04
    System Temperature 54 °C
    BIOS
    Brand American Megatrends Inc.
    Version UX303LN.203
    Date 6/23/2014
    PCI Data
    Network
    You are connected to the internet
    Connected through Intel Dual Band Wireless-AC 7260
    DHCP Enabled
    Adapter Type IEEE 802.11 wireless
    NetBIOS over TCP/IP Enabled via DHCP
    NETBIOS Node Type Mixed node
    Link Speed 11.6 KBps
    Wi-Fi Info
    Using native Wi-Fi API version 2
    Available access points count 1
    Wi-Fi (cli)
    SSID cli
    Frequency 2412000 kHz
    Channel Number 1
    Name cli
    Signal Strength/Quality 99
    Security Enabled
    State The interface is connected to a network
    Dot11 Type Infrastructure BSS network
    Network Connectible
    Network Flags Currently Connected to this network
    Cipher Algorithm to be used when joining this network AES-CCMP algorithm
    Default Auth used to join this network for the first time 802.11i RSNA algorithm that uses PSK
    WinHTTPInfo
    WinHTTPSessionProxyType No proxy
    Session Proxy
    Session Proxy Bypass
    Connect Retries 5
    Connect Timeout (ms) 60,000
    HTTP Version HTTP 1.1
    Max Connects Per 1.0 Servers INFINITE
    Max Connects Per Servers INFINITE
    Max HTTP automatic redirects 10
    Max HTTP status continue 10
    Send Timeout (ms) 30,000
    IEProxy Auto Detect Yes
    IEProxy Auto Config
    IEProxy
    IEProxy Bypass
    Default Proxy Config Access Type No proxy
    Default Config Proxy
    Default Config Proxy Bypass
    Sharing and Discovery
    Network Discovery Enabled
    File and Printer Sharing Disabled
    File and printer sharing service Enabled
    Simple File Sharing Enabled
    Administrative Shares Enabled
    Network access: Sharing and security model for local accounts Classic - local users authenticate as themselves
    Adapters List
    Enabled
    Intel(R) Dual Band Wireless-AC 7260
    Connection-specific DNS Suffix mshome.net
    Connection Name Wi-Fi
    NetBIOS over TCPIP Yes
    DHCP enabled Yes
      My System SpecsSystem Spec

  4. #4


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Re-read what I asked for. No where did I state for you to post complete system spec's.
      My System SpecsSystem Spec

  5. #5


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by broe23 View Post
    Re-read what I asked for. No where did I state for you to post complete system spec's.
    Lol, looks like Speccy cut and paste. I have the 7260 and it is working great so I don't think it is an adapter problem. Most likely configuration or drivers.

    Click image for larger version
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8.1 Single Language


    Quote Originally Posted by broe23 View Post
    Re-read what I asked for. No where did I state for you to post complete system spec's.
    I just copied the information because I did not see a URL when I ran the tool.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8.1 Single Language


    Quote Originally Posted by popeye View Post
    Quote Originally Posted by broe23 View Post
    Re-read what I asked for. No where did I state for you to post complete system spec's.
    Lol, looks like Speccy cut and paste. I have the 7260 and it is working great so I don't think it is an adapter problem. Most likely configuration or drivers.

    Click image for larger version
    What version of windows are you using popeye? Are you using windows 8.1 Single language? I don't know but I guess the OS that comes with my laptop has a problem. It only loads the network adapter on restart and not on start after shutdown(unless if it just shut down and the network adapter was on before shutting it down). I think I should try installing another OS or version of windows OS.
      My System SpecsSystem Spec

  8. #8


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Same here Popeye. It worked fine with Xubuntu also. Same as the one in my wife's Toshiba.
      My System SpecsSystem Spec

  9. #9


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    lambdackt the driver I have on mine is the 3/23/15 for my Dual Band 7260 AC. Which I downloaded from Intel.com. That is the only driver I self-installed. Left everything else that was updated through Microsoft Updates.

    I just re-installed Windows 8.1 back on my laptop this week. Because for some reason, Ubuntu screwed up something with Cups, so I had to go back to using Windows 8, until they figure out the problem.
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8.1 Single Language


    Quote Originally Posted by broe23 View Post
    lambdackt the driver I have on mine is the 3/23/15 for my Dual Band 7260 AC. Which I downloaded from Intel.com. That is the only driver I self-installed. Left everything else that was updated through Microsoft Updates.

    I just re-installed Windows 8.1 back on my laptop this week. Because for some reason, Ubuntu screwed up something with Cups, so I had to go back to using Windows 8, until they figure out the problem.
    Thanks broe23! I'll try installing that version and I hope that will fix my problem.
      My System SpecsSystem Spec

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Network Adapter problem - Intel(R) Dual Band Wireless-AC 7
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