Windows 8 and 8.1 Forums


Laptop won't connect to internet after installing Windows8

  1. #1


    Posts : 12
    Microsoft Windows 8 Pro

    Laptop won't connect to internet after installing Windows8


    Howdy folks,

    I made a silly error recently.

    On my lenovo yoga flex 15 laptop, I was trying to download microsoft office. At the time I was working on a project, and didn't notice that I clicked on download windows 8 instead of microsoft office. So my computer installed another copy of windows 8, and would only access that version of windows 8. Meaning, I was left with a fresh restart with no files, and I also couldn't connect to the internet. At the time I still had a windows.old folder with all of my files from my computer's other version of windows 8.

    So I tried doing a reset to factor settings, and I'm still having the same issue where I can't connect to the internet. In particular I can't connect via my wifi device. In fact my wifi device doesn't show up at all, instead the Bluetooth device shows up in it's place. And in my device manager, it shows bluetooth device as my wifi device. I also don't see the bars in the bottom right hand corner, I just see a button with a monitor and ethernet cable that when I click on it, it opens up a tab that says "Networks" and "No Connections are avaliable. Troubleshoot". Of course I tried the basic trouble shoot and it asked me to plug in an ethernet cable, of which I do not have.

    Any advice?

    Is there any more information I can give?

    Thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 356
    Windows 8.1 Enterprise


    You are most probably missing drivers for windows 8.
    Please fill in your PC specifications.

    edit:
    https://www.eightforums.com/profile.php?do=extra
      My System SpecsSystem Spec

  3. #3


    Posts : 12
    Microsoft Windows 8 Pro


    Okay, I filled in the PC specifications that I could find the answer to from the System Information Summary.

    If the case is of the missing drivers, where might I find those?

    Thanks so much for your speedy reply.
      My System SpecsSystem Spec

  4. #4


    Posts : 356
    Windows 8.1 Enterprise


    Please note that installing drivers will not bring your old Windows back.

    Their purpose is to make you laptop work. (ex. connect to internet or and burn DVD's )
    Products - Lenovo Support (US)
      My System SpecsSystem Spec

  5. #5


    Posts : 12
    Microsoft Windows 8 Pro


    Great, I'll download it and let you know how it works.

    Thanks.
      My System SpecsSystem Spec

  6. #6


    Posts : 12
    Microsoft Windows 8 Pro


    Hmm.. I tried downloading the wireless drivers and the bluetooth and neither fixed the issue.

    Strange. Any other suggestions?
      My System SpecsSystem Spec

  7. #7


    Posts : 356
    Windows 8.1 Enterprise


    Quote Originally Posted by Jyash View Post
    Hmm.. I tried downloading the wireless drivers and the bluetooth and neither fixed the issue.

    Strange. Any other suggestions?
    That's impossible, you must be doing something wrong.

    Press Windows key + R
    Type msinfo32 and hit enter
    Click on File > Save to save system information into a file.

    zip up saved system information and attach the file here.
      My System SpecsSystem Spec

  8. #8


    Posts : 12
    Microsoft Windows 8 Pro


    I sure hope it's some sort of operator error.

    The WLAN Drivers (Atheros, Realtek, Broadcom) gives the message: "Sorry ! We do not support this operation system !!".

    But The Intel WLAN Driver should be working fine. I just used the repair tool on it and it went through, but nothing has changed.
    Laptop won't connect to internet after installing Windows8 Attached Files
      My System SpecsSystem Spec

  9. #9


    Posts : 356
    Windows 8.1 Enterprise


    Well it looks you're just plain unlucky.

    What you need is this:
    Realtek RTL8723BE Wireless LAN 802.11n PCI-NIC

    It looks like neither Lenovo nor Realtek offers this driver for Windows 8
    You might find it for Windows 7 or Windows 8.1 but not for 8
      My System SpecsSystem Spec

  10. #10


    Posts : 12
    Microsoft Windows 8 Pro


    So is my best bet to download Windows 8.1, and then reapply the drivers that you previously showed me?
      My System SpecsSystem Spec

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