Received Dell Inspiron 15 3000 series (Inspiron 3542). Dell (TM) Wireless 1705/1704, Dell Wireless-N 170x + bluetooth 4.0. Placed the laptop in the previous place we had our old Dell Laptop (2 weeks previously). Could not connect to the internet. Turned all security off, on the laptop and the router, no luck.
We had a few occasions when it connected then within a few seconds it disconnected. We took the laptop up to the router (upstairs) and managed within seconds was able to connect to the internet. Took the laptop downstairs to our normal sitting place and it disconnected.
Our previous laptops were Dell and ran Windows 7. My husband nows plugs in a booster and an ethernet cable into the laptop so that he can get a continuous connection in our favourite sitting place. Is it OS 8.1, is it our Hub5, is it the Dell Laptop (drivers, card).
From what I can gather it isnt specifically related to Dell and other laptop brands as well. I have called the British Telecom support line who were helpful but they suggested changing the settings from 5 to 2, it didnt work at all. Dell support may have a fix but will insist I hold on the phone while they run a diagnosis test that takes a long time, meanwhile they get paid per minute.
There are tweeks to try but as I have just bought this laptop I am not happy spending my whole day trying this and that, and find that there isnt a fix.
In this day and age Dell shouldnt send a PORTABLE computer to a customer that cant use it portably. My previous Dell laptop that died a death was a Studio XPS 13, at least 5 years old, connected to the internet perfectly in the same place. Is this Windows 8.1?????
We had a few occasions when it connected then within a few seconds it disconnected. We took the laptop up to the router (upstairs) and managed within seconds was able to connect to the internet. Took the laptop downstairs to our normal sitting place and it disconnected.
Our previous laptops were Dell and ran Windows 7. My husband nows plugs in a booster and an ethernet cable into the laptop so that he can get a continuous connection in our favourite sitting place. Is it OS 8.1, is it our Hub5, is it the Dell Laptop (drivers, card).
From what I can gather it isnt specifically related to Dell and other laptop brands as well. I have called the British Telecom support line who were helpful but they suggested changing the settings from 5 to 2, it didnt work at all. Dell support may have a fix but will insist I hold on the phone while they run a diagnosis test that takes a long time, meanwhile they get paid per minute.
There are tweeks to try but as I have just bought this laptop I am not happy spending my whole day trying this and that, and find that there isnt a fix.
In this day and age Dell shouldnt send a PORTABLE computer to a customer that cant use it portably. My previous Dell laptop that died a death was a Studio XPS 13, at least 5 years old, connected to the internet perfectly in the same place. Is this Windows 8.1?????
My Computer
System One
-
- OS
- Windows 8.1