Internet connection issues with new router and Windows 8.1

MannyL · Mar 3, 2015

I recently replaced my "Smart Router" provided by Optimum (cablevision) with a D-link DIR-645 router.

I have multiple wireless devices that are able to connect to the router including a Fire TV stick.

My Levono Ideapad will NOT connect over wireless to the router using windows 8.1 but if I use Ubuntu on the same laptop it works.

Any suggestions to troubleshoot is appreciated.

yu gnomi · Mar 3, 2015

If you haven't already done this: control panel-->network and sharing center-->set up new connection or network-->broadband connection

in the dialogue you should be able to get by without filling in any passwords, unless your ISP did actually provide you with a password. You should also be able to ignore any limited connectivity warnings it gives you.

After you set up the new connection/network, you will have to select it as the one to use (also via the network and sharing center). Right now Windows is probably still trying to use your old router, even though it isn't hooked up anymore.

After that test and make sure you can browse, email and whatnot.

MannyL · Mar 4, 2015

yu gnomi said:
If you haven't already done this: control panel-->network and sharing center-->set up new connection or network-->broadband connection

in the dialogue you should be able to get by without filling in any passwords, unless your ISP did actually provide you with a password. You should also be able to ignore any limited connectivity warnings it gives you.

After you set up the new connection/network, you will have to select it as the one to use (also via the network and sharing center). Right now Windows is probably still trying to use your old router, even though it isn't hooked up anymore.

After that test and make sure you can browse, email and whatnot.

I checked and it is connecting to the right router because of the info from ipconfig / all shows the MAC address of the wireless router,

The system is getting an IP and DNS assignment from the right wireless router. I think it's a driver issue because when I boot an alternative OS I have no issues,

I did turn off the firewall but that didn't change anything.

The laptop shipped with Windows 7 and I upgraded to to 8 by doing a fresh install,

yu gnomi · Mar 4, 2015

from the quick install guide found at D-Link Technical Support, there is apparently a quick setup wizard on a cd that is packaged with your router. Did you run that?

broe23 · Mar 5, 2015

You do not have to install any software that came with the router. Nor do you have to Set up a new connection. As long as your wireless devices see the SSID of the router, and you have the router set for Wireless-g/n, proper passphrase, then you should be able to connect to the router.

MannyL · Mar 5, 2015

yu gnomi said:
from the quick install guide found at D-Link Technical Support, there is apparently a quick setup wizard on a cd that is packaged with your router. Did you run that?

I had tried but when the PC was hard wired the setup cd wouldn't see it yet I could reach the internet.

Regardless the other devices on the wireless network are working so I know it's an 8.1 issue

broe23 said:
You do not have to install any software that came with the router. Nor do you have to Set up a new connection. As long as your wireless devices see the SSID of the router, and you have the router set for Wireless-g/n, proper passphrase, then you should be able to connect to the router.

I am using the proper passphrase because it is getting an IP. Yet I can't PING the IP of the router it times out. I think it's a driver issue.

broe23 · Mar 5, 2015

Most routers are set to not respond to Pings on the LAN or WAN port. It is not a driver issue. As long as you can connect, get to the Internet, or see file shares on the LAN, you are okay. If not getting out to the Internet and getting the proper IP, DNS info from the router, then it is a router/modem issue.

MannyL · Mar 5, 2015

broe23 said:
Most routers are set to not respond to Pings on the LAN or WAN port. It is not a driver issue. As long as you can connect, get to the Internet, or see file shares on the LAN, you are okay. If not getting out to the Internet and getting the proper IP, DNS info from the router, then it is a router/modem issue.

Broe I understand what you are saying but I don't see what else it can be other than a driver issue.

The laptop is getting via DHCP an IP Address, a Default Gateway address and DNS server info.

However it is unable to see any network devices. My other devices can ping 192.168.0.1 which is the IP of the router.

broe23 · Mar 6, 2015

Again it is not a driver issue. If you are running any kind of Internet Security or Firewall software, it can also be set to reject local Pings on the LAN.

This is your gear, your network. You are going to just have to roll up your sleeves and do your own diagnosis. There is no magic formula out there, to do this kind of stuff over the Internet. I have no way of seeing how your network gear & computer/devices are set up.

MannyL · Mar 6, 2015

broe23 said:
Again it is not a driver issue. If you are running any kind of Internet Security or Firewall software, it can also be set to reject local Pings on the LAN.

This is your gear, your network. You are going to just have to roll up your sleeves and do your own diagnosis. There is no magic formula out there, to do this kind of stuff over the Internet. I have no way of seeing how your network gear & computer/devices are set up.

How would you diagnosis this problem if it was your kit? I have to the best of my knowledge disabled the firewall and when I boot the laptop into Ubuntu the internal IP of the router responds to pings.

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