Can't connect WIFI (wireless), ethernet, LAN, USB can

3ten4

New Member
Messages
1
Hello,

please help me, i have a problem with my Laptop that can't connect to my home wifi. Another notebook can connect no problem, handphone and ipod no problem, only this 1 laptop.
I've just bought the laptop, 1 day after that i dont know why become limited, and then after i try many way from google become cannot connect to my wifi. now already 1 week.

I CAN CONNECT to my wifi if i bring the modem wifi really near with my laptop, and sometimes limited, sometimes 'connected' but really super slow connection internet (i tried from my phone the internet connection good)

I have 2 wifi in my home,
1. the Modem wifi and via USB connect to
2. the ROuter TP-LINK

I have tried the third wifi from another person which is same type with my modem wifi, but still can connect. I wonder why.

I have installed the latest drive in hp website. tried changed previous driver, re installed 5 times, whatever way i can find in google, this is the last resort maybe.

These are the descriptions:

product
: HP 15-r012tx
windows : 8.1 pro WMC 64bit
driver : Ralink RT3290 802.11bgn Wi-Fi Adapter
provider : mediatek
version : 5.0.50.0
driver date : 8/11/2014
hardware ids: PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00
PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C
PCI\VEN_1814&DEV_3290&CC_028000
PCI\VEN_1814&DEV_3290&CC_0280

hp 5.pnghp4.jpghp 6.png




when I connected to ITEZA with superslow connection, i tried the troubleshoot problems, sometimes it says my connection of router is broken, sometimes DNS, sometimes nothing particular.

when i tried repairing the computer via "F9->boot CD->klik repair ->troubleshoot-> check conflict, there is conflic which is "net28x.sys" if I am not mistaken and that is my driver, so i unistall and change the drivers and still no solution

Please can anyone help me? I'd really appreciate it.
 

My Computer

System One

  • OS
    Windows 8.1 pro WMC
If this is a new, 1 week old laptop, I would contact tech support for help. You may have a defective wifi adapter. If it is defective, it should be covered under warranty.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Hp Envy x360 EVO Laptop, MS Surface Pro 7
    CPU
    3.7Ghz Core i7-8700K, 11th Gen Core i7-1165G7 4.7Ghz, 10th Gen Core™ i5-1035G4 1.1Ghz
    Motherboard
    ASUS TUF Z370-Pro Gaming, HP, MS
    Memory
    16G, 8G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel Iris X Graphics, Intel Iris Plus Graphics G4
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dual Samsung U32J59 32 inch monitors, 13.3" display, 12.3" display
    Screen Resolution
    3840x2160 (Desktop), 1920x1080 (laptop), 2736x1824 Pro 7
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data (Desktop), 512GB ssd (laptop), 128GB SSD (tablet)
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    665Mbps/15Mbps down/up
    Browser
    FireFox, MS Edge
    Antivirus
    Defender on all
    Other Info
    Retired in 2015 after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant. Retired for 3rd (and final) time in 2019.
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