Windows 8 and 8.1 Forums


DNS server isn't responding !

  1. #1

    DNS server isn't responding !


    A few days ago I wanted to reset a modem ZTE ZXDSL 831CII. And I think I didn't reset it correctly. How? I unplugged all the cables from the modem, pressed the Reset button using a paper clip, held it for about 20 seconds. On the Internet I found that "the modem should be turned on and plugged in with the Power cable while resetting it". Unfortunately I reset the modem without doing the following written between" ". After the reset, I turned on the modem and the Power cable from the modem burned. So I put another modem of the same model type (ZTE ZXDSL 831CII) and replaced the burned Power cable with a new one. Now because I have two computers (one of them is an ASUS PC, the other one is a HP laptop with Windows 8.1 x64) I tried to connect to the Intenet from both computers. The internet was working fine on my ASUS PC. But on my laptop I couldn't access any web pages. I ran the Windows Network Diagnostics and it said "DNS server isn't responding". The only web page I could access is Cisco Subscriber Edge Services. This is the page where I am connecting to the internet. After a while I opened an Elevated Command Prompt, typed ipconfig /flushdns. Then I checked if a web page is still working and YES it was working. After a few minutes the problem began again "DNS server isn't responding". And for now the Internet on my laptop is working temporarily. So tell me what lies behind this problem ? Is my network adapter screwed up ? Or my laptop ? How can I fix it ?
    Sorry my English !

      My System SpecsSystem Spec

  2. #2



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Check out this link, maybe something here can help.
      My System SpecsSystem Spec

  3. #3


    Is it safe to use netsh int ip reset c:\resetlog.txt and netsh winsock reset in Command Prompt ?
      My System SpecsSystem Spec

  4. #4



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Quote Originally Posted by Ghebeclus5 View Post
    Is it safe to use netsh int ip reset c:\resetlog.txt and netsh winsock reset in Command Prompt ?
    Click image for larger version Yup.
      My System SpecsSystem Spec

  5. #5


    I entered all the commands from the link you posted above, but when I entered the netsh int ip reset c:\resetlog.txt command I got this result:
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>netsh int ip reset c:\resetlog.txt
    Resetting Global, OK!
    Resetting Interface, OK!
    Resetting Neighbor, OK!
    Resetting Path, OK!
    Resetting , failed.
    Access is denied.


    Resetting , OK!
    Restart the computer to complete this action.

    What does it mean ? cause after restarting my laptop it didn't fix the dns error.
      My System SpecsSystem Spec

  6. #6



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Sorry maybe someone else with a bit more experience on this subject can help you out. It might take a bit till someone jumps in, remember the forum is "World Wide".
      My System SpecsSystem Spec

  7. #7


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit
      My System SpecsSystem Spec

  8. #8


    Sorry for not responding ! I've been busy all this time. The DNS servers you offered me in the above link are working. But how do I fix the dns servers from my ISP ? Should I try "Helper Class Name:DNS Helper Class"? I found this on my ETL file generated from Windows Network Diagnostics
      My System SpecsSystem Spec

  9. #9


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    You should talk to your ISP about their DNS servers giving you errors.
      My System SpecsSystem Spec

  10. #10


    If I can't execute the netsh int ip reset c:\resetlog.txt command, will this instruction work from the best answer of that link ? How do I reset the TCP/IP stack in windows8? - Microsoft Community
      My System SpecsSystem Spec

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