Solved Old laptop can't access connections on new 3200AC modem

louwin

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Location
Perth, Western Australia
I have an old laptop that came with windows 7 64bit. And a TP-Link N600 modem. Worked fine.... :)

I updated to 8 and then to 8.1 on old modem, again worked perfectly. Forgot the laptop for months and months.

Got a new 3200AC modem and set it up with the 2.4GHz band and the 2 5GHz bands connected (controlled by the modem). Works fine on my desktop, iPad, iPhone, media player, TV etc etc :D

After MONTHS I switched on the laptop and it sees all my neighbours connections but neither my 2.4GHz nor my 5GHz connections. :(

I took the laptop to my daughter's and it sees her connection.

Do I just need to update the modem driver to access my 3200AC modem?

And before you ask, I did check Google but no answers :) :dinesh:
 

My Computer

System One

  • OS
    7 Pro & 8.1 Pro & 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built & self built
    CPU
    i7 870 & i7 4771 & i7 HP Laptop
    Motherboard
    GA-P55A-UD7 & Asus Z87 Deluxe/Dual
    Memory
    8Gb & 16Gb
    Graphics Card(s)
    HD5770 & None
    Sound Card
    inbuilt & inbuilt
    Monitor(s) Displays
    32' LED TV
    Screen Resolution
    1920 X 1080
    Hard Drives
    About 40Tb
    PSU
    Antec TP-750C & Ditto
    Case
    Antec DF-85 & Antec Nineteen Hundred
    Cooling
    7 fans & 6 fans
    Keyboard
    Logitech MX5500 Combo
    Mouse
    Logitech MX5500 Combo
    Internet Speed
    Naked DSL
    Browser
    Firefox
    Antivirus
    AVG
Did you also enable ABG and not just N in the router
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
I just looked through my Motorola - and I could not find a reference to ABG down-level N

I could of sworn I had it, but that might of been on my linksys
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
Sorry, I had a quick look when setting up the router I didn't see any options to enable anything. :drool: Not saying it isn't there, just didn't see it. :D

i will check it out when I get home.

Set it up and everything worked (didn't try the laptop) so ticked it off as a job well done. :D

in case you hadn't put things together, it is a Netgear Nighthawk X6 3200AC Router....

thanks for your responses. :)
 

My Computer

System One

  • OS
    7 Pro & 8.1 Pro & 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built & self built
    CPU
    i7 870 & i7 4771 & i7 HP Laptop
    Motherboard
    GA-P55A-UD7 & Asus Z87 Deluxe/Dual
    Memory
    8Gb & 16Gb
    Graphics Card(s)
    HD5770 & None
    Sound Card
    inbuilt & inbuilt
    Monitor(s) Displays
    32' LED TV
    Screen Resolution
    1920 X 1080
    Hard Drives
    About 40Tb
    PSU
    Antec TP-750C & Ditto
    Case
    Antec DF-85 & Antec Nineteen Hundred
    Cooling
    7 fans & 6 fans
    Keyboard
    Logitech MX5500 Combo
    Mouse
    Logitech MX5500 Combo
    Internet Speed
    Naked DSL
    Browser
    Firefox
    Antivirus
    AVG
As others have said, you need to enable 802.11g for that older computer on your router. The older device is not capable of 802.11n or 802.11AC.
 

My Computer

System One

  • OS
    Windows 7
    System Manufacturer/Model
    Self-Built in July 2009
    CPU
    Intel Q9550 2.83Ghz OC'd to 3.40Ghz
    Motherboard
    Gigabyte GA-EP45-UD3R rev. 1.1, F12 BIOS
    Memory
    8GB G.Skill PI DDR2-800, 4-4-4-12 timings
    Graphics Card(s)
    EVGA 1280MB Nvidia GeForce GTX570
    Sound Card
    Realtek ALC899A 8 channel onboard audio
    Monitor(s) Displays
    23" Acer x233H
    Screen Resolution
    1920x1080
    Hard Drives
    Intel X25-M 80GB Gen 2 SSD
    Western Digital 1TB Caviar Black, 32MB cache. WD1001FALS
    PSU
    Corsair 620HX modular
    Case
    Antec P182
    Cooling
    stock
    Keyboard
    ABS M1 Mechanical
    Mouse
    Logitech G9 Laser Mouse
    Internet Speed
    15/2 cable modem
    Other Info
    Windows and Linux enthusiast. Logitech G35 Headset.
Sorry, I didn't realise I had left this thread dangling. I just had to change the channel from auto to 11 and it worked. Don't ask me why!?

That was what the Netgear support person said to do. :)
 

My Computer

System One

  • OS
    7 Pro & 8.1 Pro & 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built & self built
    CPU
    i7 870 & i7 4771 & i7 HP Laptop
    Motherboard
    GA-P55A-UD7 & Asus Z87 Deluxe/Dual
    Memory
    8Gb & 16Gb
    Graphics Card(s)
    HD5770 & None
    Sound Card
    inbuilt & inbuilt
    Monitor(s) Displays
    32' LED TV
    Screen Resolution
    1920 X 1080
    Hard Drives
    About 40Tb
    PSU
    Antec TP-750C & Ditto
    Case
    Antec DF-85 & Antec Nineteen Hundred
    Cooling
    7 fans & 6 fans
    Keyboard
    Logitech MX5500 Combo
    Mouse
    Logitech MX5500 Combo
    Internet Speed
    Naked DSL
    Browser
    Firefox
    Antivirus
    AVG
Could you mark it as solved then. Cheers.
 

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender
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