Connected to internet, but no browsers work (Windows 8.1)

mdavitt

New Member
Messages
7
Around a week ago I installed Windows 8.1, and I can't help but think this problem is related to that. My computer (a Toshiba Satellite C855) is apparently connected to the internet, but yesterday I suddenly couldn't browse any websites. I didn't change any settings before this happened. This happened with Firefox, but I also couldn't browse with Chrome. I restarted my computer and it worked fine for about a day before I ran into problems again. I thought it might've been a virus, but a full scan didn't detect anything. I even restarted it again, but after probably 15 minutes my browsers stopped working. Any idea what the issue could be? Thanks in advance for your help.

-Miles
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Toshiba Satellite C855
    CPU
    Intel Core i3-3110M CPU @ 2.40GHz
    Memory
    4.00 GB
    Browser
    Firefox 33.1
    Antivirus
    Trend Micro
What antivirus and antimalware software are you using? Can you run them in safe mode?

If you know some computer specifics then you can run Hijackthis and see whats starting up when you log in. If you do not know much then please do not use the software, if you disable the wrong startup software you can very easely stop making windows work and you have to either do a repair, a windows reset to a previous state or a full reinstall.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self made!
    CPU
    Intel Core i7-4790 (8 core, 3,6 GHz)
    Motherboard
    Z97 Gaming 5 (MS-7917)
    Memory
    Kingston DDR3
    Graphics Card(s)
    R9 280X DirectCU II TOP
    Sound Card
    MB: HD-Sound Realtek ALC1150. GC: HDMI to HT-R390
    Monitor(s) Displays
    3x Acer AL2223W
    Screen Resolution
    4x 1680 x 1050 or 5040 x 1050 plus 1680 x 1050 on top
    Hard Drives
    Hitachi HDS5C3020ALA632, ST31000524AS and a WDC WD2500KS-00MJ0
    Case
    CM Force 500
    Cooling
    Cooler Master ELite 120
    Keyboard
    Logitech G110
    Mouse
    Logitech MX518
    Internet Speed
    50/50 Fiber
    Browser
    Chrome!
    Antivirus
    Microsoft Security Essentials, aka Windows Defender :D
    Other Info
    Even Though You Fall, That Flesh Shall Be Made A New!
I'm using Trend Micro MaximumSecurity 8.0.1133 and SUPERAntiSpyware 5.7.1026. I don't think either of those is specifically antimalware. How do I run them in safe mode? I probably don't know enough specifics to run that software.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Toshiba Satellite C855
    CPU
    Intel Core i3-3110M CPU @ 2.40GHz
    Memory
    4.00 GB
    Browser
    Firefox 33.1
    Antivirus
    Trend Micro
Try disabling or removing Trend Micro Maximum Security. Since Windows 8,1 has Winodows Defender installed.

Most times if you have more then one anti virus they might make complications for each other blocking something. It's known to happen.

To get into safe mode:

How To Boot Into Safe Mode On Windows 8 (The Easy Way)

recommend that you goto the part where it says:

- Getting To Safe Mode From Within Windows 8

instead of the first part where you mash your keyboard and hands to infinity trying to get into safe mode.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self made!
    CPU
    Intel Core i7-4790 (8 core, 3,6 GHz)
    Motherboard
    Z97 Gaming 5 (MS-7917)
    Memory
    Kingston DDR3
    Graphics Card(s)
    R9 280X DirectCU II TOP
    Sound Card
    MB: HD-Sound Realtek ALC1150. GC: HDMI to HT-R390
    Monitor(s) Displays
    3x Acer AL2223W
    Screen Resolution
    4x 1680 x 1050 or 5040 x 1050 plus 1680 x 1050 on top
    Hard Drives
    Hitachi HDS5C3020ALA632, ST31000524AS and a WDC WD2500KS-00MJ0
    Case
    CM Force 500
    Cooling
    Cooler Master ELite 120
    Keyboard
    Logitech G110
    Mouse
    Logitech MX518
    Internet Speed
    50/50 Fiber
    Browser
    Chrome!
    Antivirus
    Microsoft Security Essentials, aka Windows Defender :D
    Other Info
    Even Though You Fall, That Flesh Shall Be Made A New!
Ok, I ran Windows Defender in safe mode and did a full scan. It found and deleted something called 'HackTool:Win32/Keygen'. I won't really know if that fixed the problem until my browsers stop working again. Do you think there could be something else that was causing my problem?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Toshiba Satellite C855
    CPU
    Intel Core i3-3110M CPU @ 2.40GHz
    Memory
    4.00 GB
    Browser
    Firefox 33.1
    Antivirus
    Trend Micro

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
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