Windows 8 and 8.1 Forums


WiFi Cutouts and Restart Hangs

  1. #1


    Posts : 2
    Windows 8.1

    WiFi Cutouts and Restart Hangs


    After using this computer for the past few months, I've recently ran into some strange problems I haven't encountered before.

    The first one is the way that the wifi stops responding. It doesn't update in the notification area when it happens, to limited connectivity or any sort of warning like that. I can only tell when background downloads I have going are interrupted, but it seems really inconsistent why and when it happens. I've been unable to pinpoint and reduce the number of potential causes, not for a lack of trying. I disconnect from the network, and am unable to reconnect without first disabling and re-enabling the wifi adapter. This, however, presents the problem of the wifi adapter not re-enabling, and before that, the Network Sharing Center window in which I do it, will not update to the disabled state without a window refresh.

    This leads to the other issue, is that when and only when this wifi issue happens, on restart, it hangs while showing the dark gray screen that says "Restarting..." with the spinning circle. The spinning of the circle happens continually, but will not advance further, even being left for close to an hour.

    Every other wireless device (mobile phone, laptop, game consoles, etc) continue to function, so the network itself doesn't seem to be having an issue.

    A thought I had, though I don't know how much water it may hold, is that something could be acting funny with a power saving/hibernate function, as I said, I've just been downloading when I notice it happening. I'll start a download, let it do it's business, continue on with my business elsewhere, and almost to no fail, a few hours later, upon returning and checking the current status of said downloads, I have to restart. I don't have it set to go to sleep/hibernate, but I'm not sure if there's other power save options in Windows 8, as this is the first desktop I've owned in recent memory and was surprised as is to see power options on it at all. It also seems like one of the network services could be acting strangely, with it not updating the notification area or adapter windows without manually forcing it.

    I've scanned with Windows Defender, Malwarebytes and ran CCleaner, and nothing out of the ordinary was presented in the scan results.

    I've also tried parsing the recent event logs, but it's a little complex to me, and I don't quite get most of it.

    Any thoughts or suggestions would be greatly appreciated. If there's any logs or more information I can provide, I'd be glad to.

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    I really do not know why you scanned for malware, if you are dropping the connection. It does help to know the mfg & model of this computer, if this only happens on your home network, or also on other wireless Hotspots. Would also like the output from the following command in a Command Window: netsh wlan show all

    Copy & Paste the results in a post.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Quote Originally Posted by broe23 View Post
    I really do not know why you scanned for malware, if you are dropping the connection. It does help to know the mfg & model of this computer, if this only happens on your home network, or also on other wireless Hotspots. Would also like the output from the following command in a Command Window: netsh wlan show all

    Copy & Paste the results in a post.
    Eh, I figured it couldn't hurt to cover as many bases as I could.

    As far as I know, it's only on the home network. I haven't tried any other networks as there aren't any, it's a desktop, so it's the only one I have to use unless I were to get the password for my neighbors networks.

    It's an ASUS Essentio M51AD-B05.

    Output from netsh is below:


    Code:
    =======================================================================
    ============================= SHOW SETTINGS ===========================
    =======================================================================
    
    
    
    
    Wireless LAN settings
    ---------------------
        Show blocked networks in visible network list: No
    
    
        Only use GP profiles on GP-configured networks: No
    
    
        Hosted network mode allowed in WLAN service: Yes
    
    
        Allow shared user credentials for network authentication: Yes
    
    
        Block period: Not Configured.
    
    
        Auto configuration logic is enabled on interface "Wi-Fi"
    
    
    
    
    =======================================================================
    ============================== SHOW FILTERS ===========================
    =======================================================================
    
    
    
    
    Allow list on the system (group policy)
    ---------------------------------------
        <None>
    
    
    Allow list on the system (user)
    -------------------------------
        <None>
    
    
    Block list on the system (group policy)
    ---------------------------------------
        <None>
    
    
    Block list on the system (user)
    -------------------------------
        <None>
    
    
    
    
    =======================================================================
    =========================== SHOW CREATEALLUSER ========================
    =======================================================================
    
    
    
    
    Everyone is allowed to create all user profiles.
    
    
    
    
    =======================================================================
    ============================= SHOW PROFILES ===========================
    =======================================================================
    
    
    
    
    Profiles on interface Wi-Fi:
    
    
    Group policy profiles (read only)
    ---------------------------------
        <None>
    
    
    User profiles
    -------------
        All User Profile     : ASUS
    
    
    
    
    =======================================================================
    ========================== SHOW PROFILES NAME=* =======================
    =======================================================================
    
    
    
    
    Profile ASUS on interface Wi-Fi:
    =======================================================================
    
    
    Applied: All User Profile
    
    
    Profile information
    -------------------
        Version                : 1
        Type                   : Wireless LAN
        Name                   : ASUS
        Control options        :
            Connection mode    : Connect automatically
            Network broadcast  : Connect only if this network is broadcasting
            AutoSwitch         : Do not switch to other networks
    
    
    Connectivity settings
    ---------------------
        Number of SSIDs        : 1
        SSID name              : "ASUS"
        Network type           : Infrastructure
        Radio type             : [ Any Radio Type ]
        Vendor extension          : Not present
    
    
    Security settings
    -----------------
        Authentication         : WPA2-Personal
        Cipher                 : CCMP
        Security key           : Present
    
    
    Cost settings
    -------------
        Cost                   : Unrestricted
        Congested              : No
        Approaching Data Limit : No
        Over Data Limit        : No
        Roaming                : No
        Cost Source            : Default
    
    
    
    
    =======================================================================
    ======================= SHOW NETWORKS MODE=BSSID ======================
    =======================================================================
    
    
    
    
    Interface name : Wi-Fi
    There are 13 networks currently visible.
    
    
    SSID 1 : Party Guest
        Network type            : Infrastructure
        Authentication          : Open
        Encryption              : None
        BSSID 1                 : 92:dc:e4:15:40:70
             Signal             : 0%
             Radio type         : 802.11n
             Channel            : 11
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
    
    
    SSID 2 : Grant Ruttinger's Guest Network
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : 96:27:e4:5e:93:69
             Signal             : 76%
             Radio type         : 802.11n
             Channel            : 11
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
        BSSID 2                 : 96:27:e4:5e:93:6a
             Signal             : 50%
             Radio type         : 802.11n
             Channel            : 149
             Basic rates (Mbps) : 6 12 24
             Other rates (Mbps) : 9 18 36 48 54
    
    
    SSID 3 : ASUS
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : 40:16:7e:5e:f2:10
             Signal             : 70%
             Radio type         : 802.11n
             Channel            : 6
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
        BSSID 2                 : 40:16:7e:5e:f2:14
             Signal             : 52%
             Radio type         : 802.11n
             Channel            : 157
             Basic rates (Mbps) : 6 12 24
             Other rates (Mbps) : 9 18 36 48 54
    
    
    SSID 4 : xfinitywifi
        Network type            : Infrastructure
        Authentication          : Open
        Encryption              : None
        BSSID 1                 : e6:89:2c:3a:19:f0
             Signal             : 68%
             Radio type         : 802.11n
             Channel            : 6
             Basic rates (Mbps) : 1 2 5.5 6 11 12 24
             Other rates (Mbps) : 9 18 36 48 54
        BSSID 2                 : 06:1d:d5:9c:a3:40
             Signal             : 46%
             Radio type         : 802.11n
             Channel            : 11
             Basic rates (Mbps) : 1 2 5.5 6 11 12 24
             Other rates (Mbps) : 9 18 36 48 54
    
    
    SSID 5 :
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : c4:39:3a:1d:9b:ba
             Signal             : 64%
             Radio type         : 802.11n
             Channel            : 1
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
        BSSID 2                 : c4:39:3a:1d:9b:bb
             Signal             : 64%
             Radio type         : 802.11n
             Channel            : 1
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
        BSSID 3                 : c4:39:3a:1d:9b:b9
             Signal             : 64%
             Radio type         : 802.11n
             Channel            : 1
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
        BSSID 4                 : 02:1d:d5:9c:a3:40
             Signal             : 49%
             Radio type         : 802.11n
             Channel            : 11
             Basic rates (Mbps) : 1 2 5.5 6 11 12 24
             Other rates (Mbps) : 9 18 36 48 54
    
    
    SSID 6 : HOME-9BB8
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : c4:39:3a:1d:9b:b8
             Signal             : 64%
             Radio type         : 802.11n
             Channel            : 1
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
    
    
    SSID 7 : 2wire180
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : 3c:36:e4:75:a5:d0
             Signal             : 56%
             Radio type         : 802.11n
             Channel            : 1
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
    
    
    SSID 8 : 2WIRE136
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : 34:ef:44:84:3e:21
             Signal             : 56%
             Radio type         : 802.11g
             Channel            : 7
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
    
    
    SSID 9 : NETGEAR50
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : 28:c6:8e:83:0b:db
             Signal             : 48%
             Radio type         : 802.11n
             Channel            : 1
             Basic rates (Mbps) : 1 2
             Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54
    
    
    SSID 10 : ATTd4VzgDS
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : 78:96:84:99:14:30
             Signal             : 48%
             Radio type         : 802.11n
             Channel            : 11
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
    
    
    SSID 11 : HOME-A342
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : 00:1d:d5:9c:a3:40
             Signal             : 46%
             Radio type         : 802.11n
             Channel            : 11
             Basic rates (Mbps) : 1 2 5.5 6 11 12 24
             Other rates (Mbps) : 9 18 36 48 54
    
    
    SSID 12 : GLAN
        Network type            : Infrastructure
        Authentication          : WPA-Personal
        Encryption              : TKIP
        BSSID 1                 : 00:13:10:aa:ec:15
             Signal             : 45%
             Radio type         : 802.11g
             Channel            : 6
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 22 24 36 48 54
    
    
    SSID 13 : Grant Ruttinger's Network
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : 90:27:e4:5e:93:69
             Signal             : 76%
             Radio type         : 802.11n
             Channel            : 11
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    8.1


    Has anyone figured out this issue? I am having the same problem with my new Asus and haven't been able to get it taken care of. Asus tech support had me reset the bios and change the power save options on the driver to no avail. They also had me exchange it for a new computer, which is having the same problem. If anyone can shed some light please help.
      My System SpecsSystem Spec

  5. #5


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by Kgb834 View Post
    Has anyone figured out this issue? I am having the same problem with my new Asus and haven't been able to get it taken care of. Asus tech support had me reset the bios and change the power save options on the driver to no avail. They also had me exchange it for a new computer, which is having the same problem. If anyone can shed some light please help.
    Welcome to the forum!

    I had a similar problem awhile back and found installing an older driver fixed it. Don't know if it was the older driver itself or if by installing it something was reset that made the difference.

    What network adapter do you have?
      My System SpecsSystem Spec

  6. #6


    Posts : 3
    8.1


    I am at work unfortunately so I can't look at my computer, but it is the one that came on the computer and the only listed on the Asus site for my computer. This was the only info I could pull off their website REALTEK PCIE Wireless LAN Utility
      My System SpecsSystem Spec

  7. #7


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    OK, post back when you have more info. So you are using wired connection? If so, have you tried different cables?
      My System SpecsSystem Spec

  8. #8


    Posts : 3
    8.1


    I haven't plugged it in yet as wifi does work for awhile before the computer disables the driver. I can re-enable it and have it working right away I just can't get the computer to stop disabling it. Only happens after and hour or so of us. Yes I will post the specifics when I am home. Won't be until Sunday evening. Thank you for your help
      My System SpecsSystem Spec

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