WiFi Cutouts and Restart Hangs

LiquidWalrus

New Member
Messages
2
After using this computer for the past few months, I've recently ran into some strange problems I haven't encountered before.

The first one is the way that the wifi stops responding. It doesn't update in the notification area when it happens, to limited connectivity or any sort of warning like that. I can only tell when background downloads I have going are interrupted, but it seems really inconsistent why and when it happens. I've been unable to pinpoint and reduce the number of potential causes, not for a lack of trying. I disconnect from the network, and am unable to reconnect without first disabling and re-enabling the wifi adapter. This, however, presents the problem of the wifi adapter not re-enabling, and before that, the Network Sharing Center window in which I do it, will not update to the disabled state without a window refresh.

This leads to the other issue, is that when and only when this wifi issue happens, on restart, it hangs while showing the dark gray screen that says "Restarting..." with the spinning circle. The spinning of the circle happens continually, but will not advance further, even being left for close to an hour.

Every other wireless device (mobile phone, laptop, game consoles, etc) continue to function, so the network itself doesn't seem to be having an issue.

A thought I had, though I don't know how much water it may hold, is that something could be acting funny with a power saving/hibernate function, as I said, I've just been downloading when I notice it happening. I'll start a download, let it do it's business, continue on with my business elsewhere, and almost to no fail, a few hours later, upon returning and checking the current status of said downloads, I have to restart. I don't have it set to go to sleep/hibernate, but I'm not sure if there's other power save options in Windows 8, as this is the first desktop I've owned in recent memory and was surprised as is to see power options on it at all. It also seems like one of the network services could be acting strangely, with it not updating the notification area or adapter windows without manually forcing it.

I've scanned with Windows Defender, Malwarebytes and ran CCleaner, and nothing out of the ordinary was presented in the scan results.

I've also tried parsing the recent event logs, but it's a little complex to me, and I don't quite get most of it.

Any thoughts or suggestions would be greatly appreciated. If there's any logs or more information I can provide, I'd be glad to.
 

My Computer

System One

  • OS
    Windows 8.1
I really do not know why you scanned for malware, if you are dropping the connection. It does help to know the mfg & model of this computer, if this only happens on your home network, or also on other wireless Hotspots. Would also like the output from the following command in a Command Window: netsh wlan show all

Copy & Paste the results in a post.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I really do not know why you scanned for malware, if you are dropping the connection. It does help to know the mfg & model of this computer, if this only happens on your home network, or also on other wireless Hotspots. Would also like the output from the following command in a Command Window: netsh wlan show all

Copy & Paste the results in a post.

Eh, I figured it couldn't hurt to cover as many bases as I could.

As far as I know, it's only on the home network. I haven't tried any other networks as there aren't any, it's a desktop, so it's the only one I have to use unless I were to get the password for my neighbors networks.

It's an ASUS Essentio M51AD-B05.

Output from netsh is below:


Code:
=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================




Wireless LAN settings
---------------------
    Show blocked networks in visible network list: No


    Only use GP profiles on GP-configured networks: No


    Hosted network mode allowed in WLAN service: Yes


    Allow shared user credentials for network authentication: Yes


    Block period: Not Configured.


    Auto configuration logic is enabled on interface "Wi-Fi"




=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================




Allow list on the system (group policy)
---------------------------------------
    <None>


Allow list on the system (user)
-------------------------------
    <None>


Block list on the system (group policy)
---------------------------------------
    <None>


Block list on the system (user)
-------------------------------
    <None>




=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================




Everyone is allowed to create all user profiles.




=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================




Profiles on interface Wi-Fi:


Group policy profiles (read only)
---------------------------------
    <None>


User profiles
-------------
    All User Profile     : ASUS




=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================




Profile ASUS on interface Wi-Fi:
=======================================================================


Applied: All User Profile


Profile information
-------------------
    Version                : 1
    Type                   : Wireless LAN
    Name                   : ASUS
    Control options        :
        Connection mode    : Connect automatically
        Network broadcast  : Connect only if this network is broadcasting
        AutoSwitch         : Do not switch to other networks


Connectivity settings
---------------------
    Number of SSIDs        : 1
    SSID name              : "ASUS"
    Network type           : Infrastructure
    Radio type             : [ Any Radio Type ]
    Vendor extension          : Not present


Security settings
-----------------
    Authentication         : WPA2-Personal
    Cipher                 : CCMP
    Security key           : Present


Cost settings
-------------
    Cost                   : Unrestricted
    Congested              : No
    Approaching Data Limit : No
    Over Data Limit        : No
    Roaming                : No
    Cost Source            : Default




=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================




Interface name : Wi-Fi
There are 13 networks currently visible.


SSID 1 : Party Guest
    Network type            : Infrastructure
    Authentication          : Open
    Encryption              : None
    BSSID 1                 : 92:dc:e4:15:40:70
         Signal             : 0%
         Radio type         : 802.11n
         Channel            : 11
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54


SSID 2 : Grant Ruttinger's Guest Network
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : 96:27:e4:5e:93:69
         Signal             : 76%
         Radio type         : 802.11n
         Channel            : 11
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 2                 : 96:27:e4:5e:93:6a
         Signal             : 50%
         Radio type         : 802.11n
         Channel            : 149
         Basic rates (Mbps) : 6 12 24
         Other rates (Mbps) : 9 18 36 48 54


SSID 3 : ASUS
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : 40:16:7e:5e:f2:10
         Signal             : 70%
         Radio type         : 802.11n
         Channel            : 6
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 2                 : 40:16:7e:5e:f2:14
         Signal             : 52%
         Radio type         : 802.11n
         Channel            : 157
         Basic rates (Mbps) : 6 12 24
         Other rates (Mbps) : 9 18 36 48 54


SSID 4 : xfinitywifi
    Network type            : Infrastructure
    Authentication          : Open
    Encryption              : None
    BSSID 1                 : e6:89:2c:3a:19:f0
         Signal             : 68%
         Radio type         : 802.11n
         Channel            : 6
         Basic rates (Mbps) : 1 2 5.5 6 11 12 24
         Other rates (Mbps) : 9 18 36 48 54
    BSSID 2                 : 06:1d:d5:9c:a3:40
         Signal             : 46%
         Radio type         : 802.11n
         Channel            : 11
         Basic rates (Mbps) : 1 2 5.5 6 11 12 24
         Other rates (Mbps) : 9 18 36 48 54


SSID 5 :
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : c4:39:3a:1d:9b:ba
         Signal             : 64%
         Radio type         : 802.11n
         Channel            : 1
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 2                 : c4:39:3a:1d:9b:bb
         Signal             : 64%
         Radio type         : 802.11n
         Channel            : 1
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 3                 : c4:39:3a:1d:9b:b9
         Signal             : 64%
         Radio type         : 802.11n
         Channel            : 1
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 4                 : 02:1d:d5:9c:a3:40
         Signal             : 49%
         Radio type         : 802.11n
         Channel            : 11
         Basic rates (Mbps) : 1 2 5.5 6 11 12 24
         Other rates (Mbps) : 9 18 36 48 54


SSID 6 : HOME-9BB8
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : c4:39:3a:1d:9b:b8
         Signal             : 64%
         Radio type         : 802.11n
         Channel            : 1
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54


SSID 7 : 2wire180
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : 3c:36:e4:75:a5:d0
         Signal             : 56%
         Radio type         : 802.11n
         Channel            : 1
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54


SSID 8 : 2WIRE136
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : 34:ef:44:84:3e:21
         Signal             : 56%
         Radio type         : 802.11g
         Channel            : 7
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54


SSID 9 : NETGEAR50
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : 28:c6:8e:83:0b:db
         Signal             : 48%
         Radio type         : 802.11n
         Channel            : 1
         Basic rates (Mbps) : 1 2
         Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54


SSID 10 : ATTd4VzgDS
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : 78:96:84:99:14:30
         Signal             : 48%
         Radio type         : 802.11n
         Channel            : 11
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54


SSID 11 : HOME-A342
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : 00:1d:d5:9c:a3:40
         Signal             : 46%
         Radio type         : 802.11n
         Channel            : 11
         Basic rates (Mbps) : 1 2 5.5 6 11 12 24
         Other rates (Mbps) : 9 18 36 48 54


SSID 12 : GLAN
    Network type            : Infrastructure
    Authentication          : WPA-Personal
    Encryption              : TKIP
    BSSID 1                 : 00:13:10:aa:ec:15
         Signal             : 45%
         Radio type         : 802.11g
         Channel            : 6
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 22 24 36 48 54


SSID 13 : Grant Ruttinger's Network
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : 90:27:e4:5e:93:69
         Signal             : 76%
         Radio type         : 802.11n
         Channel            : 11
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54
 

My Computer

System One

  • OS
    Windows 8.1
Has anyone figured out this issue? I am having the same problem with my new Asus and haven't been able to get it taken care of. Asus tech support had me reset the bios and change the power save options on the driver to no avail. They also had me exchange it for a new computer, which is having the same problem. If anyone can shed some light please help.
 

My Computer

System One

  • OS
    8.1
Has anyone figured out this issue? I am having the same problem with my new Asus and haven't been able to get it taken care of. Asus tech support had me reset the bios and change the power save options on the driver to no avail. They also had me exchange it for a new computer, which is having the same problem. If anyone can shed some light please help.

Welcome to the forum!

I had a similar problem awhile back and found installing an older driver fixed it. Don't know if it was the older driver itself or if by installing it something was reset that made the difference.

What network adapter do you have?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I am at work unfortunately so I can't look at my computer, but it is the one that came on the computer and the only listed on the Asus site for my computer. This was the only info I could pull off their website REALTEK PCIE Wireless LAN Utility
 

My Computer

System One

  • OS
    8.1
OK, post back when you have more info. So you are using wired connection? If so, have you tried different cables?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I haven't plugged it in yet as wifi does work for awhile before the computer disables the driver. I can re-enable it and have it working right away I just can't get the computer to stop disabling it. Only happens after and hour or so of us. Yes I will post the specifics when I am home. Won't be until Sunday evening. Thank you for your help
 

My Computer

System One

  • OS
    8.1
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