Windows 8 and 8.1 Forums

New Toshiba S55 B getting very bad Internet connection

  1. #11

    one last wireless card test... how many lines does that card have, and how many lines does the chromebook have?

    how many packets is it showing is being sent under properties compared ot the chromebook?

    Are all three of these devices being connected all at the same time? I guess it's possible the router may be "smart" and could be trying to put so much power to only certain devices?

    I don't know of any other device or setting in the computer which would cause this.

      My System SpecsSystem Spec

  2. #12

    Central IL
    Posts : 3,468
    Linux Mint 17.2

    The first test came out the best. Worse with the second adapter. What is the mfg & model of the Gateway if you are renting one from TWC? If using a separate modem & router. What is the mfg & model of modem & same for the router?
      My System SpecsSystem Spec

  3. #13

    Posts : 7
    Win 8.1

    Whew! This is pretty wild, but the problem has been resolved. although it's not that easy to explain. I've been busy with other things [life] since the last suggestions were posted, but I hadn't given up monitoring everything the laptop was doing, and trying to figure out what was happening in what I'm finding a rather opaque Win 8.1 operating environment.

    I had located the Event Viewer, which in my fairly long Windows experience, often has information that, even if I don't really understand it, can often lead me to other people's questions and answers, and to cut a long story short, it did. I was seeing errors having to do with the WLANextensibility module, so googling that I found plenty of commentary on problems created therein. Further investigation brought me to an old post on this very forum:

    Event ID 10002 - WLAN AutoConfig and no internet

    Normally I don't give much weight to posts over a year old, but his solution having to do with the Intel ProSet software caused me to look at mine, which I had previously discovered. There was an option to "repair" the ProSet software built in to it, so I did that, which turned out to be surprisingly catastrophic - it caused the Intel wireless adapter to entirely vanish from the system!

    Given that my only option at that point was to plug in an Ethernet cable to go online and find help, I did that and magically the wireless adapter reappeared. What I find now, though, is that there is a new driver for it dated a week ago - 9/19/2014.

    In all my attempted problem solving, I had verified more than once through the Device Manager that the driver was up to date, but I never went there through the Intel tools. There seems to be an internal relationship between the ProSet tools, which was updated in late August, and the driver which was updated a week ago. Still some mystery there, but it's certainly working better.

    I've checked the video buffering and the page loading that I was having so much trouble with, and it all seems good. Thanks very much for your suggestions!
      My System SpecsSystem Spec

  4. #14

    Glad to hear it's working for you now and sorry I wasn't able to assist further!
      My System SpecsSystem Spec

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New Toshiba S55 B getting very bad Internet connection
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