Windows 8 and 8.1 Forums


HP Pavillion wifi access point problems

  1. #1


    Posts : 7
    windows 8.1

    HP Pavillion wifi access point problems


    Hello, I have a HP Pavillion x360 i3 2 in 1 laptop. I am having problems with the wifi staying connected, and when the laptop is connected to wifi the internet speeds are slow. The speeds are slow as in I cannot stream videos on youtube without constant pausing, and even downloading something as simple as google chrome takes much longer than it is supposed to. In my house there are plenty of other devices that are connected including my old laptop, which, has no problems downloading/streaming and iphones, and an ipad. All of the other devices except my new HP laptop has no problem streaming and downloading. The laptop is extremely new;less than a week old. I have tried updating the network driver, resetting the network driver, and disconnecting then reconnecting the wifi; yet the problem keeps occuring. I do have MacAfee so I guess that could pose a problem, but I am unsure. The adapter I use is a Qualcomm Atheros QCA9565, with internet provided by COMCAST. It could be an adapter problem, but because of the other devices working fine I do not think that the problem is from the adapter. Also, the OS is Windows 8.1

    Thank you for your time and help

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    How does it perform connected by LAN (Cat5/6) cable?

    And welcome to the forum!
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    windows 8.1


    Thank you, and I do not have a LAN cable, it was given away to a friend with an old router, Although i assume it would work
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    I've learned to assume nothing here.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    windows 8.1


    Lol I salvaged through some boxes and found a LAN cord, and yes it works connected through LAN
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    What driver do you have for the adapter? Also be sure all your power options do not let the adapter sleep.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    windows 8.1


    Click image for larger version
    Click image for larger version
    And how do I check to make sure my power options do not let the adapter sleep?
      My System SpecsSystem Spec

  8. #8


    Posts : 76
    Windows 8 64-bit OEM Install Upgraded to 8.1 through Store


    Quote Originally Posted by omacron View Post

    And how do I check to make sure my power options do not let the adapter sleep?
    1. Go to Device Manager
    2. Right-click Wi-Fi Adapter
    3. Click Properties - to open properties window
    4. Click on Power Management tab
    5. Remove check-mark from Allow the computer... (though mine is checked)

    Click image for larger version

    You may also have to tweak router/access point settings
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    windows 8.1


    Ok I clicked that box. I have noticed that the only time I seem to get great connection and speeds is late at night. Could this problem be because of my internet provider?
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by omacron View Post
    Ok I clicked that box. I have noticed that the only time I seem to get great connection and speeds is late at night. Could this problem be because of my internet provider?
    Should have mentioned that at first post. At times there are no many connections to the provider, speeds should be better, typical case of overselling connections that provider's bandwidth and server can't handle. Also, your bandwidth is shared with all the devices currently connected to your WiFi and modem.
      My System SpecsSystem Spec

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HP Pavillion wifi access point problems
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