Windows 8 and 8.1 Forums


100% packet loss when i try pinging google

  1. #1

    100% packet loss when i try pinging google


    hello
    i am a gamer and for some reason i cant connect to any games
    i ran netalyzr and here are the results:

    ICSI Netalyzr ? Results

    everything was fine yesterday but after attempting to connect to steam i get this

    http://puu.sh/bHb44/8c030858e5.png

    im not really tech savvy so id really appreciate it if anyone could help me

    thanks in advance!

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Who is your ISP? Is it capped? Are you over the cap? Maybe DNS issues.

    Was 6 hours ago, maybe you figured it out?
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by popeye View Post
    Who is your ISP? Is it capped? Are you over the cap? Maybe DNS issues.

    Was 6 hours ago, maybe you figured it out?
    My ISP is TWC. how do i check if im over the cap? im using googles dns 8.8.8.8 for ipv4 and for the last question, no i still cant connect to any online game, but i can surf the web just fine

    thank you for replying!

    edit: hope posting my ipconfig will help: http://puu.sh/bI0d1/a83172b08d.png
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    I don't know about Time Warners cap policy or if there is one. What results do you get when you ping 8.8.8.8 from command prompt? That test you posted looks terrible. If you set DNS servers manually it is normal to set more than one. Have you tried setting to a different one(s) or leaving all zeros and let it assign automatically?

    I'm assuming you're using a wireless router, the DNS addresses are set there. Or do you have a gateway modem which has wireless built in? If so, what model?
      My System SpecsSystem Spec

  5. #5


    ping 8.8.8.8 from cmd results: http://puu.sh/bIg0J/2e37466567.png

    i havent tried any other DNS server other than googles, and i have never tried letting it assign automatically by leaving everything as zero.

    im actually connected to the modem directly via ethernet cable, how do i change the DNS addresses?
    modem model: SURFboard SBG6580
    Motorola SBG6580 | Time Warner Cable
      My System SpecsSystem Spec

  6. #6


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    jj1944099, you are posting irrelevant info, regarding your issues. What we need is the output from a Traeroute Pasted into a post, not some .png or third party webiste.

    IPconfig does nothing to show the problem. Pretty much every screen shot you posted, shows noting as to what is going on. Also would need to know our signal levels on your modem. All of that has be pasted as text into a post, not just some link.
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by broe23 View Post
    jj1944099, you are posting irrelevant info, regarding your issues. What we need is the output from a Traeroute Pasted into a post, not some .png or third party webiste.

    IPconfig does nothing to show the problem. Pretty much every screen shot you posted, shows noting as to what is going on. Also would need to know our signal levels on your modem. All of that has be pasted as text into a post, not just some link.
    i apologize for posting irrelevant infe broe23. how do i go about getting the output from a Traeroute and posting it into a post, and how do i find out the signal levels on my modem?

    thank you for replying!
      My System SpecsSystem Spec

  8. #8


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    You open up a command window, input "traceroute" and whatever web address or IP you wish to run a trace to. Once it is finished, you will right click on the top bar of the command window, do a "Select all", then right click again on the top bar and choose "copy". This is all computer 101.
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by broe23 View Post
    You open up a command window, input "traceroute" and whatever web address or IP you wish to run a trace to. Once it is finished, you will right click on the top bar of the command window, do a "Select all", then right click again on the top bar and choose "copy". This is all computer 101.
    I am sorry for not taking computer classes and being unknowledgeable in this field, but I thank you for your assistance. I will try this when I get home.
      My System SpecsSystem Spec

  10. #10


    Forever West
    Posts : 591
    WinVista, Win7, Win8.1, Win10, Mac OS X 10.10, Linux Mint 17.1


    This is what I get when I put the command ping google.com in the Command Prompt window:

    Pinging google.com [74.125.224.33] with 32 bytes of data:
    Reply from 74.125.224.33: bytes=32 time=48ms TTL=53
    Reply from 74.125.224.33: bytes=32 time=47ms TTL=53
    Reply from 74.125.224.33: bytes=32 time=48ms TTL=53
    Reply from 74.125.224.33: bytes=32 time=49ms TTL=53

    Ping statistics for 74.125.224.33:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 47ms, Maximum = 49ms, Average = 48ms
      My System SpecsSystem Spec

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100% packet loss when i try pinging google
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