- Messages
- 341
- Location
- Greece
A couple of days ago when I opened IE I got an error message saying I was not connected to a network. I was, with internet access, and I knew this was okay as my partner was sitting 3 feet away using the internet on his machine. I eventually resolved the issue by doing a System Restore but the same thing happened again today, which gave me a chance to collect some evidence to try and get it properly sorted.
When it happened today I went through the network diagnostics, which suggested a possible problem with the network adapter and the driver for the ethernet adapter, which I chose to 'fix as administrator' and then got this:
[When I switched off last night some updates were installed and today the installation completed on these. I checked these and found that KB2975719 had been successful but KB2989647 had failed. I also noticed that KB2975719 had first installed just before the first network connection problem (then been uninstalled by the system restore).]
I decided to do another system restore, but before I did I checked what programs would be affected. Here is the list:
The system restore was successful, but I still had the network connection problem as before.
So I decided to restore to an earlier point, about 6 hours before on the same day. This time, no programs were affected, the system restore was successful and I got my network connection back.
After this I installed Windows updates in the following order: KB2975719, KB2989647 and KB2984006. Each install was done separately with a reboot in between and I checked internet access after each one. Everything went okay.
Later today, further updates have been installed: KB2994897, KB2977174, KB2995004 and KB2979582. The last two of these were on the System Restore affected programs list so they seem to have sorted themselves out.
So my idea that the problem was somehow associated with KB2975719 seems to be wrong as this has successfully installed.
But maybe one or more of those other drivers in the list could be the problem? I really don't want to find this happening again if they get updated again so any suggestions would be appreciated.
EDIT: Last night just before I closed the machine I was playing Microsoft Solitaire, using my internet connection to access daily challenges ( IE was closed). Everything was loading slowly. Just now (10.45pm) I went to play Solitaire and Microsoft Mahjong, but Solitaire has an X on the app icon, and both say they can't open. Both updated sometime yesterday. I also have Microsoft Sudoku and that has opened okay, although it is slow to load. A connected problem or a new one entirely????
Thank you
When it happened today I went through the network diagnostics, which suggested a possible problem with the network adapter and the driver for the ethernet adapter, which I chose to 'fix as administrator' and then got this:
[When I switched off last night some updates were installed and today the installation completed on these. I checked these and found that KB2975719 had been successful but KB2989647 had failed. I also noticed that KB2975719 had first installed just before the first network connection problem (then been uninstalled by the system restore).]
I decided to do another system restore, but before I did I checked what programs would be affected. Here is the list:
The system restore was successful, but I still had the network connection problem as before.
So I decided to restore to an earlier point, about 6 hours before on the same day. This time, no programs were affected, the system restore was successful and I got my network connection back.
After this I installed Windows updates in the following order: KB2975719, KB2989647 and KB2984006. Each install was done separately with a reboot in between and I checked internet access after each one. Everything went okay.
Later today, further updates have been installed: KB2994897, KB2977174, KB2995004 and KB2979582. The last two of these were on the System Restore affected programs list so they seem to have sorted themselves out.
So my idea that the problem was somehow associated with KB2975719 seems to be wrong as this has successfully installed.
But maybe one or more of those other drivers in the list could be the problem? I really don't want to find this happening again if they get updated again so any suggestions would be appreciated.
EDIT: Last night just before I closed the machine I was playing Microsoft Solitaire, using my internet connection to access daily challenges ( IE was closed). Everything was loading slowly. Just now (10.45pm) I went to play Solitaire and Microsoft Mahjong, but Solitaire has an X on the app icon, and both say they can't open. Both updated sometime yesterday. I also have Microsoft Sudoku and that has opened okay, although it is slow to load. A connected problem or a new one entirely????
Thank you
Last edited:
My Computer
System One
-
- OS
- Win8.1 64bit, Windows 10 TP on VMWare Player
- Computer type
- Laptop
- System Manufacturer/Model
- Dell Inspiron 15 3521
- CPU
- 1.80 gigahertz Intel Core i5-3337U
- Motherboard
- Dell Inc. 0010T1 A00
- Memory
- 8gb
- Graphics Card(s)
- Intel HD Graphics 4000
- Sound Card
- Realtek HD Audio & Intel Display Audio
- Hard Drives
- TOSHIBA MQ01ABD050 [Hard drive] (500.11 GB)
- Cooling
- Additional fan
- Mouse
- Kensington Trackball
- Browser
- IE
- Antivirus
- Emsisoft Internet Security, Malwarebytes free & antiexploit