Brand New Laptop EXTREMELY slow internet connection

cherriebark

New Member
Messages
8
Hi, I have a brand new Windows 8 Dell Inspirion laptop, and it has a horrible internet connection. I have not downloaded any new programs and I don't visit shady websites so I don't think it's a virus. Sometimes the internet is just moderately slow, and sometimes it just completely won't move, I will type in a web address and it will "think" about loading the page for 20 minutes before finally telling me it can't.

The problem is not with my wifi, I have another laptop that runs Windows 7 and have no issues with that one, or any other device on the network. It's just the windows 8 laptop.

I tried to google this and it seems like a common problem in new windows 8 machines. I am starting to think I should have just shelled the extra cash for a mac. I am almost entirely computer illiterate, so I had a very hard time following the various threads about this issue and I really need someone to walk me through it like I'm your great grandmother.

I have Intel(R) Dual Band Wireless-AC 3160
I tried updating the driver, but it tells me the driver is already up to date.
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell
Welcome to Eight Forums,

Have you tried connecting your laptop to another Wi-Fi networks/hotspots? See if the issue persist.

Also, since you are using a dual band Wi-Fi adapter, try fiddling with the band setting. Is the router you're trying to connect also a dual band technology?
 

My Computer

System One

  • OS
    Win 8.1 Enterprise
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel i5
Hi thank you for your response. I have a Motorola NVG510 with AT&T. I am not very computer saavy so I don't know how to tell if this a dual band router or how to change the band settings.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell
Alrighty.... firstly, see if you can follow some troubleshooting tasks here. It's quite long but might be worth reading. You should be able to follow the instructions as they have screen captures.
 

My Computer

System One

  • OS
    Win 8.1 Enterprise
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel i5
I read through the troubleshooting but I am not sure if this applies to my problem. I don't think that the problem is with the router, all of the other computers and devices on the network work just fine. My laptop is the only one with Windows 8 and the only one with problems.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell
Cherriebark, what does it show for this screen. http://192.168.1.254/xslt?PAGE=C_1_0 for User Rate, Max User Rate & Rate Cap? As for slow speed. That Gateway does have a bad history of its Wifi Chipset not being the best. You may be better off just going with a third party Wireless Access Point, vs. the built in wifi on the gateway that you have.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Is this the information you're talking about?
Status

status_broadband.png
Broadband Connection Up
Line State Up


status_wifi.png
Status On
Network ID (SSID)ATT208
Authentication Type WPA
Network Key 7320679629

status_voice.png
Line 1Not Configured
spacer.gif
Line 2Not Configured




I don't know what a third party wireless access point is :( I'm really at a loss.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Still need the output of "netsh wlan show all" from a command window. Also you posted information that I did not ask for, from the gateway. You need to go to the "Settings" tab, then "Broadband" tab and post the information that I asked for.

You have now given us your SSID and Wifi key, for everyone to know.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I've stated, a couple of times now, that I am not tech saavy. So being specific about what information you are asking for and not being condescending when I don't understand you would be extremely helpful. I still do not understand what information you are asking for or how to get that information. I do not see a settings tab in the page that the link you gave me takes me to. If it is a settings tab in some other window, I would appreciate specific instructions on how to access that.

I tried to download the newest driver. My version was 16.10 (ish) and the newest one was 17, so I downloaded that. When it finished downloading, it said it needed to restart to finish updates. So I did that and it took me to a page that said it was attempting repairs. Then it said repairs could not be made, and it would not let me resume windows. So, I clicked refresh and right now it is still refreshing. I am currently using my windows 7 laptop will is still running better than my brand new windows 8 laptop has since it came out of the box.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell
Cherriebark, I hope you weren't referring to me about being condescending. I apologize if so, I didn't mean to be.

I forgot you have a Dell. They are a pain because they modify their drivers from the generic ones. What exact model is it? There still may be newer ones on the Dell site.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Your problem is not with Windows 8 or the laptop. The problem is with the built in wifi radio on the ATT U-Verse Gateway you have. You need to get a Wireless Access Point like this, which is the same model I have. EnGenius It is a known issue with that Gateway you have, that the WiFi radio chipset is garbage.

The Engenius ECB-350 A/P I linked runs circles around the built in wifi on gateways that are used by ISP's.

As for the screens. It may be under something else on that gateway you have. But you are looking for the screen, that shows: Max User Rate, User Rate, Rate Cap. It is under the tab labeled "Broadband". See this link about the known issues with that gateway. Motorola NVG510 help page for AT&T U-Verse users | Ron Berman

Another article that cites that Gateway is garbage. Motorola's NVG510 DSL modem... not very good | Network World

I have the Pace 5031NV, with my U-Verse service. Never an issue with that gateway for wired devices. All of my wifi is through the Engenius ECB-350 A/P.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I thought since he/she said other computers work fine with it then it may not be the Gateway. Unless the other computers are hardwired.

I will back out as you have first hand experience with it.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I thought since she said her other computer work fine with it then it may not be the Gateway she has. Unless she is not using wireless with those.

I will back out as you have first hand experience with it.
It is a hit or miss with that gateway. I really doubt that it is a Windows 8 or wifi driver issue. Since everyone on every forum out there, including forums.att.com, state that the gateway the OP has is a POS.

They may be able to replace the mini card, like I did with both of our Toshiba's, with the Intel 7260 Dual-Band. But really they are not going to get much results either way, without going with a better Wireless A/P like I did.

I tried the Trendnet TEW-690ap, TEW-638APb, and ended up finding that the one I have now, runs circles around the first two I tried. The Trendnet TEW-690ap is a good one, if you are going to be in the same room, or nearby. Best if you are running only in Wireless-N mode, 40mhz Channel, Channels 1 & 5 if no crowding on Those two Channels. Otherwise Channels 5 & 9.

Until I get the info I need for what I asked the OP (netsh wlan show all & Broadband tab info). We are just running a three legged horse race at this point.

I am not putting any money on it being a laptop issue. Nor am I putting money on it being the wifi mini-card. But I can figure that it is probably poor location of the Gateway (shoved behind a desk or entertainment center), power is dialed down, or channel crowding.

I have my wife's grandmother's 2-wire 3800hgv-b for her U-Verse TV & Internet, under an end table in her Living Room. I can go outside her condo about 25' away and still pick it up. The whole complex my wife's grandmother lives in, is all U-Verse customers. But they are all running the older 2-Wire 380x series Gateways.

I have a few people around me, running the Pace 5300 series Gateway. Others are running either the 2wire 3800 or 3801 gateways. I have found that the majority are running on channels 6 & 11 (bad choice on the higher, due to some equipment does not like to connect to channel 11).

The OP is going to have to post the info I asked for. Otherwise as I stated before. This is nothing more than a Three legged horse race.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Thank you everyone for helping.

Okay, here is the command prompt info:

Interface name: Wi-Fi

Driver : Intel(R) Dual Band Wireless-AC 3160
Vendor : Intel Corporation
Provider : Intel
Date : 7/21/2014
Version : 17.1.0.19
INF file : C:\WINDOWS\INF\oem194.inf
Files : 3 total
C:\WINDOWS\system32\DRIVERS\Netwbw02.sys
C:\WINDOWS\system32\DRIVERS\Netwfw02.dat
C:\WINDOWS\system32\drivers\vwifibus.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
IHV service present : Yes
IHV adapter OUI : [00 80 86], type: [00]
IHV extensibility DLL path: C:\WINDOWS\System32\IWMSSvc.dll
IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}


=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================


There is 1 interface on the system:

Name : Wi-Fi
Description : Intel(R) Dual Band Wireless-AC 3160
GUID : 8e263673-3911-4462-9a08-cce9e50bee1f
Physical address : 30:3a:64:61:6d:77
State : connected
SSID : ATT208
BSSID : 3c:36:e4:db:8c:c0
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 1
Receive rate (Mbps) : 72.2
Transmit rate (Mbps) : 72.2
Signal : 80%
Profile : ATT208

Hosted network status : Not available


=======================================================================
=========================== SHOW HOSTED NETWORK =======================
=======================================================================


Hosted network settings
-----------------------
Mode : Allowed
Settings : <Not configured>

Hosted network status
---------------------
Status : Not available


=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================


Wireless LAN settings
---------------------
Show blocked networks in visible network list: No

Only use GP profiles on GP-configured networks: No

Hosted network mode allowed in WLAN service: Yes

Allow shared user credentials for network authentication: Yes

Block period: Not Configured.

Auto configuration logic is enabled on interface "Wi-Fi"


=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================


Allow list on the system (group policy)
---------------------------------------
<None>

Allow list on the system (user)
-------------------------------
<None>

Block list on the system (group policy)
---------------------------------------
<None>

Block list on the system (user)
-------------------------------
<None>


=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================


Everyone is allowed to create all user profiles.


=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================



Profile ATT208 on interface Wi-Fi:
=======================================================================

Applied: All User Profile

Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : ATT208
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "ATT208"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : WPA2-Personal
Cipher : CCMP
Security key : Present

Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default


=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================


Interface name : Wi-Fi
There are 1 networks currently visible.

SSID 1 : ATT208
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 3c:36:e4:db:8c:c0
Signal : 80%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 6.5 16 19.5 117
Other rates (Mbps) : 18 19.5 24 36 39 48 54 156





And the broadband info:


Broadband Status
Line State

Up
Broadband Connection

Up
Downstream Sync Rate (kbps)

11997
Upstream Sync Rate (kbps)

1020
Modulation

ADSL2+
Data Path

Interleaved
Broadband IPv4 Address

162.199.245.119
Gateway IPv4 Address

162.199.244.1
MAC Address

3c:36:e4:db:8c:c1
Primary DNS

99.99.99.53
Secondary DNS

99.99.99.153
Primary DNS Name

dns6rd1.sbcglobal.net
Secondary DNS Name

dns6rd2.sbcglobal.net
MTU

1500
IPv6
Status

Available
Global Unicast IPv6 Address

2602:30a:2c7f:5770::1/60
Border Relay IPv4 Address

12.83.49.81
IPv4 Statistics
Transmit Packets

50444746
Transmit Errors

0
Transmit Discards

0
IPv6 Statistics
Transmit Packets

12153752
Transmit Errors

0
Transmit Discards

0
Downstream and Upstream Statistics


Downstream

Upstream
SN Margin (dB)

14.8

9.5
Line Attenuation (dB)

16.5

8.9
Output Power(dBm)

12.9

12.1
Errored Seconds

4

0
Loss of Signal

0

0
Loss of Frame

0

0
FEC Errors

4098

6488
5

0











I hope that none of this is sensitive information I shouldn't post on a forum. I still don't see the user rates that you were talking about but I hope this works. I am also having trouble understanding why my 5 year old laptop worked fine with this router for a long time, as did all of the other devices and computers I ever tried to connect to the network. I've never had problems with the router until I got this new win8 laptop. I can literally open both the Win 8 laptop and the Win 7 laptop side by side on a desk and try to access the same webpage on the same wifi, and the win7 laptop is several times faster. I already spent a lot of money on this brand new laptop, so I am reluctant to spend more money to get it working on the wifi that my crappy laptop works just fine on.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell
Also, my router is not behind a desk or anything like that. It is on a small table by itself. And again, all other devices access the wifi just fine, so if the issue was that the router is smothered, I don't understand why only one of the devices on the network has issues.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell
Different hardware is why one laptop works better than the other. Are you in a U-Verse market for ATT, or in a DSL only market? I would personally get one of the three A/P's I mentioned. If on a budget, get the Trendnet TEW-690, which is a lot better A/P than the 638 model.

You need two channels for Wireless-n to get full speeds that it is capable of doing. Your new computer is capable of Wireless-AC, if you ever get ATT's Giga Power network in your area.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Honestly I am more inclined to take this laptop back and make the Win7 work for me. Or get a mac. I'm not going to spend more money on getting this thing to work. I tried setting it right next to the router and it worked better, but I don't know if that was a proximity thing or a coincidence, because it does have random moments when it seems to run just fine, moments where it is just marginally slow, and moments when it won't even load the homepage.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell
I would offer the suggestion that, if it has not already been done ( I may have missed it in this thread) that you should connect the computer with a LAN cable directly to the Motorola unit, and see how the internet service is. This is just a test to confirm it is a wifi issue.
 

My Computer

System One

  • OS
    Windows 8 Pro
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