2wire2701HG-B Modem From AT&T

CaddyQuinn

New Member
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I'm pretty sure my Dell XPS 8700 w/ Dell Wireless 1703 802.11b|g|n (2.4ghz) doesn't agree with my modem


Anyone have any knowledge about this issue. I've spoke with AT&T about it possible problems on there end and they changed me to a new line.

Thing is my other laptop with Windows 7 works fine, but when I get on my desktop with Windows 8.1 my modem starts dropping the DSL intermittently.


Any advice or ideas would be greatly appreciated. Thank you!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
It's definitely not slow when it's connected. The signal just drops off completely intermittently. Nothing interfering on this end of the house.

Going to try moving the desktop computer to plug in an Ethernet cable and see if I have problems.

I'm trying to pin point the problem here. And it could be my wireless card or the Modem not being compatible since it's an older style modem. But I think people would be complaining a bit more about it.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome
That Gateway has been replaced with the Pace 5031NV-030 The 2700 series has had issues. If you do not feel like paying $100 for a new Gateway from ATT. You may want to just purchase a Wireless Access Point like this http://www.newegg.com/Product/Product.aspx?Item=N82E16833156247 I use it for my Wireless-b/g devices. Just remember to disable the wifi on the 2700 gateway.

With the age of that gateway, it does not surprise me that you are starting to have issues with the wireless portion.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I hear you, many people don't take the time to post on sites though. There were a couple posts similar to your problem. Connecting by cable to the modem will definitely tell you if the wireless adapter is the culprit if the dropouts disappear.
If still there though you still won't know for sure if the modem or something with the settings/configuration in the computer.

You don't have any power settings that allow the adapter to sleep do you?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Sorry if I seem short guys... I've been spending hours on BSOD issues and this network issue.

First off appreciate the well written and kind/quick replies.

I'm trying to figure out if it's my desktop wifi card causing the modem to drop its signal? or is that not really possible?

I'm getting very close to narrowing down the issue. When plugged in via ethernet cable I have no drops according to browser AND modem lights.

Now it seems like replacing the modem may fix my problem. But do you think it'd be worth it to try hooking this desktop up to my friends (home) router and test again? If it works just fine on their wifi then it can't be my card and it's my modem acting funky.


I guess I'm just baffled because my Desktop Dell XPS with Windows 8 is bring these problems about on my modem and not anyone else with older devices with older OS. So that's what sort of confused me. I'm surfing fine on my wifi w/ Dell latitude laptop with windows 7.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome
A lot has to do with what they have done with Windows 8 and how it handles drivers.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Do you know if things go wrong on Dell XPS 8700's if I put Windows 7 on it? It came with 8 installed, but I bought it refurb.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome
It depends on if Dell has drivers for 7. Looks like you are in luck. Product Support | Dell US Choose Windows 7 64 bit as the OS. I would personally foot the bill for the same Gateway I have. If your gateway is close to the telephone jack. You can get shorter Cat-5e with RJ-11 Males on them, through L-Com.com.

If you are seeing a lot of errors at http://192.168.1.254/xslt?PAGE=C_1_0 or a bunch of noise in the "Bitloading" table at http://192.168.1.254/xslt?PAGE=C_5_3 (these are the screens from the Pace 5031NV-030). You may want to put in a ticket either at https://secure.dslreports.com/forum/sbcdirect Most times it is is just that the tech needs to pull the wires from the NID, pole or pedestal connection and VRAD, to clear any corrosion off of the post & wire.

I have a really clean connection on mine. I am only 2500' from the VRAD, that serves my street. I get up to 25mb/s down, 2.5mb/s up all of the time, even though I am on the 18/1.5 plan. I am using an Engenius ECB-350 A/P as my main means of Wireless. The TEW-638apb is for our wifi printer, a wifi controlled power strip and our thermostat. The Engenius is setup just for Wireless-N 40mhz Channel only.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
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