Internet issues Only loads Google related websites

SheIsWe

New Member
Messages
13
My internet :mad: started doing this about a 3 weeks ago, and I have no idea why. I tried everything I could think of from DNS flush to updating the driver, but to no avail.:cry:
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel Core i3 3210M @ 2.50GHz Ivy Bridge 22nm Technology
    Motherboard
    Acer EA50_HC_CR (U3E1)
    Memory
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics 4000 (Acer Incorporated [ALI])
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366x768
    Hard Drives
    465GB TOSHIBA MQ01ABF050 (SATA)
    Mouse
    Gear Head
    Browser
    Firefox
    Antivirus
    AVG
Sounds like an odd issue here... can you be a little more specific when you say "Google related websites" please?

It honestly sounds like a virus to me as I have never heard of this happening besides maybe a tcip/ip issue but I don't believe this is what the problem is.

Please download this and transfer to the computer in question

https://www.malwarebytes.org/antirootkit/

After that if nothing is found please download malwarebytes from here

https://www.malwarebytes.org/mwb-download/

Do scans for each and report back any findings.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBUYPOWER
    CPU
    AMD 8320
    Graphics Card(s)
    Radeon 7850
    Screen Resolution
    1024x768
    Case
    Azza Solaris
    Internet Speed
    50MBps download/10MBps upload
    Browser
    Chrome/Firefox/Internet Explorer
    Antivirus
    Malwarebytes PRO
Something may be changing the Hosts file, or changed the registry settings. I would download Speccy from Majorgeeks.com and run it, and post the URL you get from the output.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Sounds like an odd issue here... can you be a little more specific when you say "Google related websites" please?

What I mean is it will only load Google , YouTube , Google drive, G-mail, etc. "Google websites". I can type in Google.com and search, but after i click on a link unless it's mentioned above it will not load the page(s).
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel Core i3 3210M @ 2.50GHz Ivy Bridge 22nm Technology
    Motherboard
    Acer EA50_HC_CR (U3E1)
    Memory
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics 4000 (Acer Incorporated [ALI])
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366x768
    Hard Drives
    465GB TOSHIBA MQ01ABF050 (SATA)
    Mouse
    Gear Head
    Browser
    Firefox
    Antivirus
    AVG

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel Core i3 3210M @ 2.50GHz Ivy Bridge 22nm Technology
    Motherboard
    Acer EA50_HC_CR (U3E1)
    Memory
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics 4000 (Acer Incorporated [ALI])
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366x768
    Hard Drives
    465GB TOSHIBA MQ01ABF050 (SATA)
    Mouse
    Gear Head
    Browser
    Firefox
    Antivirus
    AVG
It honestly sounds like a virus to me as I have never heard of this happening besides maybe a tcip/ip issue but I don't believe this is what the problem is.

Please download this and transfer to the computer in question

https://www.malwarebytes.org/antirootkit/

After that if nothing is found please download malwarebytes from here

https://www.malwarebytes.org/mwb-download/

Do scans for each and report back any findings.

I'm doing it right now.

Nothing.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel Core i3 3210M @ 2.50GHz Ivy Bridge 22nm Technology
    Motherboard
    Acer EA50_HC_CR (U3E1)
    Memory
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics 4000 (Acer Incorporated [ALI])
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366x768
    Hard Drives
    465GB TOSHIBA MQ01ABF050 (SATA)
    Mouse
    Gear Head
    Browser
    Firefox
    Antivirus
    AVG
Nevermind

Something may be changing the Hosts file, or changed the registry settings. I would download Speccy from Majorgeeks.com and run it, and post the URL you get from the output.

Ummm yeah speccy just crashes...

Nevermind It needed update.
 
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel Core i3 3210M @ 2.50GHz Ivy Bridge 22nm Technology
    Motherboard
    Acer EA50_HC_CR (U3E1)
    Memory
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics 4000 (Acer Incorporated [ALI])
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366x768
    Hard Drives
    465GB TOSHIBA MQ01ABF050 (SATA)
    Mouse
    Gear Head
    Browser
    Firefox
    Antivirus
    AVG
Have you installed any programs from a torrent site anytime since this started happening?

It is also possible as he said that the hosts file has been changed. If you use something like revo uninstaller to uninstall your chrome/firefox browsers and then reinstall them directly from the google site what happens then? Does the same affect happen after you reboot?

(1) Click START > RUN > and type in "C:\windows\system32\drivers\etc\hosts"
(2) When prompted, open the HOSTS file in either Notepad or Wordpad
(3) Delete all the lines of IP addresses in the text document except for "127.0.0.1 localhost".
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBUYPOWER
    CPU
    AMD 8320
    Graphics Card(s)
    Radeon 7850
    Screen Resolution
    1024x768
    Case
    Azza Solaris
    Internet Speed
    50MBps download/10MBps upload
    Browser
    Chrome/Firefox/Internet Explorer
    Antivirus
    Malwarebytes PRO
Have you installed any programs from a torrent site anytime since this started happening?

It is also possible as he said that the hosts file has been changed. If you use something like revo uninstaller to uninstall your chrome/firefox browsers and then reinstall them directly from the google site what happens then? Does the same affect happen after you reboot?

(1) Click START > RUN > and type in "C:\windows\system32\drivers\etc\hosts"
(2) When prompted, open the HOSTS file in either Notepad or Wordpad
(3) Delete all the lines of IP addresses in the text document except for "127.0.0.1 localhost".

No I haven't actually. Will do uninstall/reinstall/reboot. Then check my host file. Thanks I really do appreciate you guys trying to help find a solution to my problem. Going to try this will report back later.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel Core i3 3210M @ 2.50GHz Ivy Bridge 22nm Technology
    Motherboard
    Acer EA50_HC_CR (U3E1)
    Memory
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics 4000 (Acer Incorporated [ALI])
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366x768
    Hard Drives
    465GB TOSHIBA MQ01ABF050 (SATA)
    Mouse
    Gear Head
    Browser
    Firefox
    Antivirus
    AVG
See this first, before doing the below. Fixing Google Redirection/hijacking and other redirection problems - MajorGeeks Support Forums This is the master post for the Google Redirect/Poison info link that is first. READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker) - MajorGeeks Support Forums

Try running the following Farbar tool. MiniToolBox Download Just check the following boxes: Flush DNS, Reset IE Proxy Settings, Reset FF Proxy Settings (only if FF is installed), List content of Hosts, List IP Configuration, List Winsock entries.

Post the results of the Report.txt file that you get after it runs. Run the program from the Desktop, not from metro or the Download folder.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
FIXED IT! I think?

Quick question before I try that. Could TCP/IPV4 have anything to do with the issues? Because though there was nothing there it was set to use a manually entered IP address and DNS server. I changed the settings to automatic refreshed the browser and that is how I am using the internet right now. :DQuestion is this temporary? :cry:I hope not!:dinesh:
 
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel Core i3 3210M @ 2.50GHz Ivy Bridge 22nm Technology
    Motherboard
    Acer EA50_HC_CR (U3E1)
    Memory
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics 4000 (Acer Incorporated [ALI])
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366x768
    Hard Drives
    465GB TOSHIBA MQ01ABF050 (SATA)
    Mouse
    Gear Head
    Browser
    Firefox
    Antivirus
    AVG
I think you may have symptoms of Googlitis. I will prescribe some doses of IE11 and some Bing. :p

Glad to read you have it fixed there, SheIsWe. :)
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
You need to run the tools in the google redirect link that I posted. Forget everything else at this moment.

Lets try doing some checking for possible infections. Before worrying about the IP stack.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
You need to run the tools in the google redirect link that I posted. Forget everything else at this moment.

Lets try doing some checking for possible infections. Before worrying about the IP stack.

Well I'll still check for viruses for the sake of it, but like it or not this computers internet is in fact working, and I could not be more happier.:D
 
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel Core i3 3210M @ 2.50GHz Ivy Bridge 22nm Technology
    Motherboard
    Acer EA50_HC_CR (U3E1)
    Memory
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics 4000 (Acer Incorporated [ALI])
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366x768
    Hard Drives
    465GB TOSHIBA MQ01ABF050 (SATA)
    Mouse
    Gear Head
    Browser
    Firefox
    Antivirus
    AVG
That is why I posted both links from Majorgeeks. Last machine that I worked on, that was really infected. It took me a total of two days. It was off and on work, due to being that it was my in-laws computer. I had to run MBam twice and also do the same with Eset.

I also went through and used the Farbar Minitoolbox and also FRST & Service Scanner. At the end, the machine was squeaky clean with no infections. I did go into the registry and have to remove some items out of Local Computer & User registry sections from the Run & RunOnce, that did not get removed.

Here is the list of Farbar's tools. Searching for farbar
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
See this first, before doing the below. Fixing Google Redirection/hijacking and other redirection problems - MajorGeeks Support Forums This is the master post for the Google Redirect/Poison info link that is first. READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker) - MajorGeeks Support Forums

Try running the following Farbar tool. MiniToolBox Download Just check the following boxes: Flush DNS, Reset IE Proxy Settings, Reset FF Proxy Settings (only if FF is installed), List content of Hosts, List IP Configuration, List Winsock entries.

Post the results of the Report.txt file that you get after it runs. Run the program from the Desktop, not from metro or the Download folder.
Quick question will any of this not work due to the fact I'm on windows 8?
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel Core i3 3210M @ 2.50GHz Ivy Bridge 22nm Technology
    Motherboard
    Acer EA50_HC_CR (U3E1)
    Memory
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics 4000 (Acer Incorporated [ALI])
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366x768
    Hard Drives
    465GB TOSHIBA MQ01ABF050 (SATA)
    Mouse
    Gear Head
    Browser
    Firefox
    Antivirus
    AVG
That is why I posted both links from Majorgeeks. Last machine that I worked on, that was really infected. It took me a total of two days. It was off and on work, due to being that it was my in-laws computer. I had to run MBam twice and also do the same with Eset.

I also went through and used the Farbar Minitoolbox and also FRST & Service Scanner. At the end, the machine was squeaky clean with no infections. I did go into the registry and have to remove some items out of Local Computer & User registry sections from the Run & RunOnce, that did not get removed.

Here is the list of Farbar's tools. Searching for farbar

So you know and I'm not try to be rude in anyway broe23. I'm no computer dummy, though I'm no computer wiz either , but pretty sure you know more than I do. But I do know that this computer hasn't had any viruses, malware, spyware etc because I make sure of it. It isn't and wasn't viruses or anything like that as I said changing the IPv4 fixed the issue. However I would like to thank you and loveandpower for the help so far honestly.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel Core i3 3210M @ 2.50GHz Ivy Bridge 22nm Technology
    Motherboard
    Acer EA50_HC_CR (U3E1)
    Memory
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics 4000 (Acer Incorporated [ALI])
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366x768
    Hard Drives
    465GB TOSHIBA MQ01ABF050 (SATA)
    Mouse
    Gear Head
    Browser
    Firefox
    Antivirus
    AVG
Yes they will work, regardless of what version of Windows. They have to be ran from the Desktop, not the Metro screen.

Just read through the guides. They are made for those who do not regularly do this kind of step. It is a step by step process as spelled out in the guides.

Run through the tools for the Google Redirect/Poison, then run the Farbar tools I posted in the first post. If still having issues, then run the Farbar tools again, then follow the main malware guide.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
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