Windows 8 and 8.1 Forums


Not getting speeds I am paying for... Even during NON-peak

  1. #1


    Posts : 21
    Windows 8.1 (64-Bit) and Windows 7 (64-Bit) (Dual Boot)

    Not getting speeds I am paying for... Even during NON-peak


    Hey everyone,

    I have been having trouble with my network. I recently, (2 days ago), upgraded my cable high speed internet service from 2mbps down and .2 mbps up to 15 mbps down and 2 mbps up. However, even during non peak hours, pretty much all the time, the best download speed I can get is 4-5mbps. My upload speed stays where it should, at 2mbps. It is really only my download speed I am concerned about, because this happens every day all day. When I first upgraded the service, I got 12-13 mbps download speed, so something must have happened between then and now where I cant receive that anymore. My modem is a doscis 2, not 3, so I am not sure if that has anything to do with it. It is an Arris TM602G/15 model.But as I said, I have received close to the full download speeds before, but not anymore.

    Any help? Thanks!

      My System SpecsSystem Spec

  2. #2


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Try contacted the service provider again ? They should have technicians to be able to check it for you. Could also be a line problem, did you add anymore lines to your cable lines inside ?

    How are you testing it, where ? Did you change any other settings on PC. Windows does all optimizations for you.

    Try resetting the modem, unplug it for 15 seconds, then plug back in. Or unplug and reboot PC. Usually a way to reset the modem back to factory state, need to check your service providers website for your model modem to be able to access it's settings. Usually you type in an address in your browser to access it.
      My System SpecsSystem Spec

  3. #3


    Posts : 21
    Windows 8.1 (64-Bit) and Windows 7 (64-Bit) (Dual Boot)


    Quote Originally Posted by jds63 View Post
    Try contacted the service provider again ? They should have technicians to be able to check it for you. Could also be a line problem, did you add anymore lines to your cable lines inside ?

    How are you testing it, where ? Did you change any other settings on PC. Windows does all optimizations for you.

    Try resetting the modem, unplug it for 15 seconds, then plug back in. Or unplug and reboot PC. Usually a way to reset the modem back to factory state, need to check your service providers website for your model modem to be able to access it's settings. Usually you type in an address in your browser to access it.
    Hey jds63, thanks for the reply! I did not add any more lines to my cable, and I am testing it at speedtest.net and the speed test provided by my service provider. I did not change any other settings on the PC, as all of the PC's on my home network experience these slower speeds. I was able to get to the Arris settings page, but cant login, as I forgot the password and dont have the manual. Also tried rebooting pc.
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    I think your problem is with the services provider. Don't think there is much we can help with unless you changed something on your system you haven't mentioned.
      My System SpecsSystem Spec

  5. #5


    Posts : 21
    Windows 8.1 (64-Bit) and Windows 7 (64-Bit) (Dual Boot)


    Quote Originally Posted by popeye View Post
    I think your problem is with the services provider. Don't think there is much we can help with unless you changed something on your system you haven't mentioned.
    Thanks fr the rep popeye! I only started experiencing these speeds by later friday, (which is the day I upgraded my package), because at first on friday I was indeed getting the advertised speeds, or close enough to it. But by friday night, my download speeds decreased to 4mbps, so maybe it's just the weekend internet cluster? If it doesnt go up tomorrow (monday), then I am not sure what else to do as I cant contact my service provider (I'm 14), and my parents probably wont.
      My System SpecsSystem Spec

  6. #6


    Posts : 21
    Windows 8.1 (64-Bit) and Windows 7 (64-Bit) (Dual Boot)


    Quote Originally Posted by popeye View Post
    I think your problem is with the services provider. Don't think there is much we can help with unless you changed something on your system you haven't mentioned.
    Ok, now this is weird but I am not going to question it haha. I am now getting almost the exact speeds I am paying for during PEAK hours on Sunday. How weird is that. I guess because most people go back to work tomorrow and are not using the bandwidth in the area.
      My System SpecsSystem Spec

  7. #7


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Your welcome.
    Same i was saying originally, probably an issue with the service provider, but can try a factory reset or just unplug for 15 seconds.

    Someone has the user name and password at home there, if you are all experiencing it, just have someone call them they will help you resolve it. Not going to tell you to do it, cause your a minor, but as long as you have the account number.
      My System SpecsSystem Spec

  8. #8


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by SuperGamerDude View Post
    Quote Originally Posted by popeye View Post
    I think your problem is with the services provider. Don't think there is much we can help with unless you changed something on your system you haven't mentioned.
    Ok, now this is weird but I am not going to question it haha. I am now getting almost the exact speeds I am paying for during PEAK hours on Sunday. How weird is that. I guess because most people go back to work tomorrow and are not using the bandwidth in the area.

    To me that does not sound like a resolve, but if you like it to. Cable companies use different system through there wiring then others, like phone companies. Something with nodes covering certain amount of people in an area. Not sure still like this, but could cause bandwidth loss.

    Probably why i love Fiber right to the home with Phone company.
      My System SpecsSystem Spec

  9. #9


    Typical "Oversold Bandwidth", either in the network or their server, just can't cope with demand. To drop a bit (10 -20%) could be understandable but to drop more is inexcusable.
      My System SpecsSystem Spec

  10. #10


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by CountMike View Post
    Typical "Oversold Bandwidth", either in the network or their server, just can't cope with demand. To drop a bit (10 -20%) could be understandable but to drop more is inexcusable.

    True, never an issue with me anymore since Fiber Optics right to the house, Nice Speeds 84Mbps/40Mbps. Some reasons for free they up'd there upload to 84Mbps/84Mbps.
      My System SpecsSystem Spec

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Not getting speeds I am paying for... Even during NON-peak
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