Windows 8 and 8.1 Forums


The default gateway is not available

  1. #1


    Posts : 4
    Windows 8.1 Pro

    The default gateway is not available


    Quite often (up to every 15 mins) my HP Folio 13 netbook running Windows 8.1 Pro will loose Wifi connectivity. I have 4 other devices (1 x Windows 7 laptop, 2 x Android phones, and 1 PS3) which do not have any problems connecting to the wireless router.

    When this occurs I cannot ping the default gateway (192.168.1.1) or access the login page of the router. Using a wired ethernet connection works fine.

    When I run the network diagnostics it says that "The default gateway is not available" and it resets the wireless adapter which temporarily fixes the problem. If I manually turn the adapter on and off then that also temporarily fixes it.

    Everything looks good in the route trace and ipconfig. All drivers are also up to date.

    Not entirely sure what I should be looking for now or how to diagnose this further. There is a bunch of detailed information from the Windows network diagnosis which I don't fully understand.

    Only thing that looks suspicious is at the bottom of one of the connection information listings:
    Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101
    I've tried to find out what this reason code is but I couldn't find a specific answer.

    I have the ETL files and have taken a quick look in Microsoft Message Analyzer but there were a lot of entries and wasn't sure what exactly I should be looking for.

    Please help! I really want to get this fixed.
    The default gateway is not available Attached Files

      My System SpecsSystem Spec

  2. #2


    Posts : 37
    Win 8.1 Upd 1 Pro


    Is the problem affected by distance from the router?
    Also, try deleting any networks sensed that you DON'T want to connect to
      My System SpecsSystem Spec

  3. #3


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Did not need those text files. Need to know what the mfg and model of the Gateway is, who is your ISP, also the results from "netsh wlan show all". Open a command Window and paste in the command I posted without the quotes. Then past the results, by right clicking on the top bar of the Command Window and do a "Select All" and then "Copy", so you can paste the info on here.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8.1 Pro


    Quote Originally Posted by JP56 View Post
    Is the problem affected by distance from the router?
    No I don't think so. It's only a couple of meters away and is on the 2.4GHz band. Other devices on both the 2.4GHz and 5GHz can still connect at this range.

    Quote Originally Posted by JP56 View Post
    Also, try deleting any networks sensed that you DON'T want to connect to
    Delete networks that are sensed? How would you do that? Do you mean previous saved connections that are currently out of range?

    Thanks for your help.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1 Pro


    Quote Originally Posted by broe23 View Post
    Did not need those text files. Need to know what the mfg and model of the Gateway is, who is your ISP, also the results from "netsh wlan show all". Open a command Window and paste in the command I posted without the quotes. Then past the results, by right clicking on the top bar of the Command Window and do a "Select All" and then "Copy", so you can paste the info on here.
    Gateway is a TP-LINK N600 Wireless Dual Band Gigabit Router (TL-WDR3600).

    Is the ISP relevant here? There is no problem with the internet connection. Other devices work fine and when I log into the modem on those it is connected fine. Just to be clear this isn't just when I'm trying to access the internet. Most of the time it's while streaming multimedia to other DLNA clients within the local network via the gateway.

    I'll post the results of netsh when I get home later tonight.

    Thanks for your help.
      My System SpecsSystem Spec

  6. #6


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Still need the output of "netsh wlan show all". Also need to know who the ISP is and if you are using a Gateway, or a modem (ie Motorola SB6141). This information is very important in diagnosing the problem.

    Majority of the times it is just that the Wireless Access Point is buried behind a cabinet, under a desk, power has been turned down, or just bad drivers and/or poor antenna for the wireless adapter.

    There are a lot of factors that come into play with radio communication devices.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1 Pro


    Quote Originally Posted by broe23 View Post
    Still need the output of "netsh wlan show all". Also need to know who the ISP is and if you are using a Gateway, or a modem (ie Motorola SB6141). This information is very important in diagnosing the problem.


    Majority of the times it is just that the Wireless Access Point is buried behind a cabinet, under a desk, power has been turned down, or just bad drivers and/or poor antenna for the wireless adapter.


    There are a lot of factors that come into play with radio communication devices.

    I have attached the output of netsh.


    ISP is Compass Communications but I still fail to see how that is relevant to my local wireless network.


    The gateway is a wireless router called TP-LINK N600 Wireless Dual Band Gigabit Router (TL-WDR3600). It is not a modem.


    Pretty sure it is not the wireless router since all other devices work perfectly, unless for some reason it is dropping the connection for just this device. I've checked the logs of the router and there was nothing obvious.


    As for attenuation or bad signal I doubt it is that. The signal strength is always strong and it reconnects almost immediately every time. It is also the only device which usually has direct line of sight over just a few meters. The others are behind walls and at least as far away.


    The driver is a real possibility although it is the latest version from HP. It's about a year old so I doubt there will ever be any newer ones. Perhaps it just doesn't work properly with Windows 8.1.


    The one thing I really want to know is why Windows reports:
    Roaming history: 1 item(s)
    Times: 2014-07-27 21:51:37-369
    Roamed from BSSID: 64-70-02-d1-87-8f
    Reason: 0x00000000
    Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101
    Why is it roaming from the wireless router (64-70-02-d1-87-8f)? Then it disconnects from some strange BSSID (00-00-00-00-00-00). That BSSID doesn't seem to match anything although there are 2 adapters listed in the route trace that for some reason have 8 byte MAC addresses instead of 6 bytes and the first 6 bytes do match. And what the heck is reason 0x00000101?
    The default gateway is not available Attached Files
      My System SpecsSystem Spec

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