Quite often (up to every 15 mins) my HP Folio 13 netbook running Windows 8.1 Pro will loose Wifi connectivity. I have 4 other devices (1 x Windows 7 laptop, 2 x Android phones, and 1 PS3) which do not have any problems connecting to the wireless router.
When this occurs I cannot ping the default gateway (192.168.1.1) or access the login page of the router. Using a wired ethernet connection works fine.
When I run the network diagnostics it says that "The default gateway is not available" and it resets the wireless adapter which temporarily fixes the problem. If I manually turn the adapter on and off then that also temporarily fixes it.
Everything looks good in the route trace and ipconfig. All drivers are also up to date.
Not entirely sure what I should be looking for now or how to diagnose this further. There is a bunch of detailed information from the Windows network diagnosis which I don't fully understand.
Only thing that looks suspicious is at the bottom of one of the connection information listings:
I've tried to find out what this reason code is but I couldn't find a specific answer.
I have the ETL files and have taken a quick look in Microsoft Message Analyzer but there were a lot of entries and wasn't sure what exactly I should be looking for.
Please help! I really want to get this fixed.
When this occurs I cannot ping the default gateway (192.168.1.1) or access the login page of the router. Using a wired ethernet connection works fine.
When I run the network diagnostics it says that "The default gateway is not available" and it resets the wireless adapter which temporarily fixes the problem. If I manually turn the adapter on and off then that also temporarily fixes it.
Everything looks good in the route trace and ipconfig. All drivers are also up to date.
Not entirely sure what I should be looking for now or how to diagnose this further. There is a bunch of detailed information from the Windows network diagnosis which I don't fully understand.
Only thing that looks suspicious is at the bottom of one of the connection information listings:
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101
I've tried to find out what this reason code is but I couldn't find a specific answer.
I have the ETL files and have taken a quick look in Microsoft Message Analyzer but there were a lot of entries and wasn't sure what exactly I should be looking for.
Please help! I really want to get this fixed.
Attachments
My Computer
System One
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- OS
- Windows 8.1 Pro