Windows 8 and 8.1 Forums

Need connection help

  1. #1


    Posts : 15
    Windows 8.1

    Need connection help


    Hello. I have been using my Acer V5 aspire 571pg for almost a year and a half now, and just 3 days ago, it stopped being able to connect to the internet. On the bottom left, it shows the icon as if ita plugged in with an ethernet cable, even though it doesnt have a port for that, but it has a little x on it. There are no networks listed even though im using one with my cellphone right now. I have tried resetting it, disabling bluetooth since I read something about that with the qualcomm atheros ar5bwb222 and it working odly. I tried downloading the latest drivers from acer to my phone and transferinf them over since it wont connect at all. I used the setup program for the qualcomm thqt came with the driver update and have tried multiple times to uninstqll and reinstall. I tried clicking the updatw driver button and pointing it to the windows 8 driver software on my pc from acer, and it tells me that its not supported on this platform. The driver under device manager has niw moves to other devices as an unknown device. My network adapters page has an ethernet section by my realtek PCIe GBE damily controller and a bluetooth network connection, but no wifi one. I have looked into the bios, booted to safe mode, updated other drivers...


    I am out of ideas and It is impereative thaf I get thia reconnected as my family is on vacation and we need it to cover bill payments for things back home...

      My System SpecsSystem Spec

  2. #2


    What about doing a System Restore to before this started, 4 or more days ago?
      My System SpecsSystem Spec

  3. #3


    Posts : 15
    Windows 8.1


    Probably should have mentioned that i tried that twice, once to yesterday, and again to last week, both of which it had been working fine at.
      My System SpecsSystem Spec

  4. #4


    Is this the driver you downloaded? http://global-download.acer.com/GDFi...C=ACER&SC=PA_6

    It's Wireless LAN_Atheros_v10.0.0.276_W81x64W8x64_A.zip 257,751KB
      My System SpecsSystem Spec

  5. #5


    Posts : 15
    Windows 8.1


    It is, as well as some legacy drivers, 117, and 225. None worked.
      My System SpecsSystem Spec

  6. #6


    Did you run "\WLAN_Atheros_v10.0.0.276_W8W81x64\Install_CD\setup.exe"?
      My System SpecsSystem Spec

  7. #7


    Posts : 15
    Windows 8.1


    I dont see that file. Inside the zip, there was an install cd folder that included a setup that i ran, but inside the zip, there were also a bt driver only folder, abd a wifi driver only zip folder. Inside the wifi zip, theres options for ndis6xWin7, 8, and winblue. I tried pointing the driver update tool to the windows 8 one, but says its not supported for this platform.
      My System SpecsSystem Spec

  8. #8


    Posts : 15
    Windows 8.1


    Thought I might add, whenever i run the setup under install_CD, and remove the drivers, the qualcomm atheros device shows back up in network adapters, but says its not running due to a problem. When i run the setup again to reinstall the drivers it is moved to other devices as an unknown device.
      My System SpecsSystem Spec

  9. #9


    Posts : 15
    Windows 8.1


    Update: I also tried going to where the driver files are stored, windows/system32/drivers and replacing the athw8x in there with the one that came with the ndis6xWin8 still to no avail.
      My System SpecsSystem Spec

  10. #10


    Posts : 151
    Win8 Pro


    Make sure all your networking (or bluetooth) services are turned on (ie., WWAN, WLAN, or whatever you're using) in the services module. Also double-check your BIOS to make sure that something isn't disabled there.
      My System SpecsSystem Spec

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