Windows 8 and 8.1 Forums


wifi connects but say limited connection not ISP issue

  1. #1


    Posts : 12
    windows 8.1 x64

    wifi connects but say limited connection not ISP issue


    i have a lenovo idea pad that will connect to wifi but says limited connection. i can use the iternet via ethernet cable with no issues. My ISP is comcast and i have one of their modems that came with wifi im guessing it doubles as a router seeing i direct connect to it with my laptop. however my wifi works for my xbox one, a nexus 7 tablet a xbox 360 ,a printer and two smartphones with no issues what so ever. they are not all on at once so max connections shouldnt be a issue. ive spent hours on the phone with comcast and they insist its the laptop and not the wifi any ideas on how to go about fixing the issue. ive checked the drivers and their up to date then uninstalled and reinstalled still no luck. i use firefox for browsing and AVG for antivirus

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  2. #2


    Welcome to Windows Eight Forums, reliablefever.

    Is this using the AVG firewall as well? It could be blocking access. If so, read the help files on how to allow.
      My System SpecsSystem Spec

  3. #3


    Posts : 12
    windows 8.1 x64


    Quote Originally Posted by HippsieGypsie View Post
    Welcome to Windows Eight Forums, reliablefever.

    Is this using the AVG firewall as well? It could be blocking access. If so, read the help files on how to allow.
    not using the AVG firewall the issue was present before installing AVG. Bought laptop brand new and wifi worked great for about a month then i moved and after i set up wifi at my new place it was no longer working
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  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    If the modem does double as a wifi router there has to be some kind of management GUI you can get into with the right IP address and password. I would start there, may be some setting that is causing problems. Do you know the IP address being assigned to the laptop?

    Is this what you have? About the Wireless Gateways
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  5. #5


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Found this in that link:

    Click image for larger version
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  6. #6


    Posts : 12
    windows 8.1 x64


    the only ip it shows for laptop is 10.0.0.1 i actually list ip's for my xbox one and xbox 360. im attempting to log into 10.0.0.1 but its not going through for some reason atm
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  7. #7


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Your laptop should not be 10.0.0.1 that is the router/gateway address. You need to reset the IP stack on the laptop. You may also try to connect with a cable until you get things sorted out.
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  8. #8


    Posts : 12
    windows 8.1 x64


    i have a cable until i get it sorted out how would i go about resetting it
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  9. #9


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    a. Press Windows +X.
    b. Click Command prompt (Admin mode)
    c. Type ‘netsh int ip reset c:\resetlog.txt’
    d. Press Enter.
    e. Reboot the computer.
      My System SpecsSystem Spec

  10. #10


    Posts : 12
    windows 8.1 x64


    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>netsh int ip reset c:\resetlog.txt
    Resetting Interface, OK!
    Resetting Neighbor, OK!
    Resetting Path, OK!
    Resetting , failed.
    Access is denied.

    Resetting , OK!
    Restart the computer to complete this action.


    C:\WINDOWS\system32>


    this is what i got still doesnt work i right clicked cmd prompt and ran as administrator
      My System SpecsSystem Spec

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wifi connects but say limited connection not ISP issue
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