Windows 8 and 8.1 Forums


Network disconnection issues

  1. #1


    Saucy Stralia
    Posts : 5
    Windows 8 Home Edition

    Network disconnection issues


    So, I have a HP TouchPavillion laptop that I got a few months ago, and it has been working great until now. My internet connection is being randomly disconnected for no reason, and whenever I download something, the download speed will suddenly drop until it reaches 0 bytes per second, even though I am connected to the internet. Whenever my computer disconnects me from the connection, trying to re-connect will cause the screen to freeze for a few seconds, and then I am not able to re-connect unless I reboot the computer. Anyone know the problem?
    P.S. The security is "Unsecured" and the type is "802.11n" in case it helps.

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Hi Pootis and welcome to the forum! The first thing I would try is uninstall the card in Device Manager, reboot and let it re-install. Are you using the latest drivers?

    An unsecured connection over wifi is not good as others can jump on the connection and even hack into your computer.

    Also can't rule out a router problem. Does it do the same thing at a different location?
      My System SpecsSystem Spec

  3. #3


    Saucy Stralia
    Posts : 5
    Windows 8 Home Edition


    Quote Originally Posted by popeye View Post
    Hi Pootis and welcome to the forum! The first thing I would try is uninstall the card in Device Manager, reboot and let it re-install. Are you using the latest drivers?

    An unsecured connection over wifi is not good as others can jump on the connection and even hack into your computer.

    Also can't rule out a router problem. Does it do the same thing at a different location?
    I uninstalled and re-installed my card, and I am using the latest drivers. I don't have a router, because I don't need one. And no, it doesn't do this anywhere else, just the area I live at. Still, nothing worked.
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    So you are plugged into a modem or do you live near a hotspot? From what you said it sounds like a problem at the location, not with your computer.
      My System SpecsSystem Spec

  5. #5


    Saucy Stralia
    Posts : 5
    Windows 8 Home Edition


    Quote Originally Posted by popeye View Post
    So you are plugged into a modem or do you live near a hotspot? From what you said it sounds like a problem at the location, not with your computer.
    I'm guessing it's the location, since I live near a hotspot, and I never get this problem with any other connection. I'm just wondering if there's anything I can do to help it, since it's my only option.
      My System SpecsSystem Spec

  6. #6


    Posts : 37
    Win 8.1 Upd 1 Pro


    So, you're using a free unsecured wifi connection that you don't manage yourself? Not sure how you can expect any consistent connection...
      My System SpecsSystem Spec

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