Windows 8 and 8.1 Forums


Can't get Wireless LAN adapter to work.

  1. #1


    Posts : 5
    Windows 8.1

    Wireless LAN adapter: media disconnected after factory res


    I have a Lenovo Ideapad Y500 laptop running Windows 8.1. i7, 8BG ram, 2GB Nvidia card--all that stuff. It ran perfectly for nearly a year. But now, the local area network is broken. I haven't done anything different or changed anything that would affect it, as far as I know. But now that it's summer, I have lots of free time but I can not lan any games with people, which sucks. So I googled and googled, tried the netsh int ip reset resetlog.txt (or whatever it is), tried ipconfig resets and stuff, and none of that works. The wireless lan adapter Media State is still "Media disconnected."

    Click image for larger version

    I took this screenshot AFTER I did OneKey Recovery (which is a factory reset). It set my computer back to the original settings: Windows 8, full of bloatware, etc. I did this reset last night, updated it, updated it to Windows 8.1, updated Windows 8.1, and finally, before I went to bed, tested the LAN. It worked, I was able to connect to my Dad's Minecraft world. So I set my laptop to start re-downloading my games (reset deleted all my data), and when I opened it up this morning to play Minecraft with my family, the LAN was not working again. I couldn't connect (or even find) the lan games. I didn't take a screenshot of the ipconfig for the brief moment that the lan worked last night, but I don't think it would have been too helpful anyway.

    Does anyone have any ideas why this is happening?

    My warranty runs out in like a week or so, and I am just checking for one last time before I send my computer in for like a month.

    Any help is greatly appreciated!
    Last edited by kiznal; 20 Jun 2014 at 18:09.

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Do not need the IPConfig. Need the following: netsh wlan show all . It also appears that your Bluetooth adapter is your Ethernet connection, not a physical Ethernet adapter. Also post the results from Speccy. You can download it from majorgeeks.com. After you run it. You will get an URL. Post that URL after it inspects your system.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1


    here's the link to the speccy thing: http://speccy.piriform.com/results/Y...asWwxZmWMJ3Jut .

    I'll post the netsh wlan show all pics on another post.
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Have you checked/reset the router? Look at QoS setting.
      My System SpecsSystem Spec

  5. #5


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Try Farbar's Farbar Service Scanner Download See if that fixes things. Still also need the Netsh wlan show all from a command window.

    You need to stop turning off services. Go back into Services and turn back on all services you have disabled. Also not all of your drivers are loaded. Post a screenshot of Device Manager.
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8.1


    I have not checked the router, but I haven't changed anything on it since it got set up. I suppose I could reset it, but this problem just sort of appeared out of nowhere, not after a bunch of changes.

    Here's the netsh wlan show all command prompt:
    Click image for larger version
    Also: I factory reset my laptop about a week ago. I haven't turned off any services as far as I know, except for the bloatware webcam and photo service.
    Anyway, here's my Device Manager:
    Click image for larger version
      My System SpecsSystem Spec

  7. #7


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Something turned off a bunch of services. Post your current services.msc.
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8.1


    Here you go:

    Click image for larger version
      My System SpecsSystem Spec

Can't get Wireless LAN adapter to work.
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